ผู้ตอบมากที่สุด
The mailbox with mailbox guid c7f1e4ae-dc70-4f28-bc0a-3690c3e12ba3 caused a crash or resource outage on database "2019 01" (a9d0e026-2457-4b1a-8bcf-080859de720e).

คำถาม
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I just had a database dismount with error:
Event ID 1013
The mailbox with mailbox guid c7f1e4ae-dc70-4f28-bc0a-3690c3e12ba3 caused a crash or resource outage on database "2019 01" (a9d0e026-2457-4b1a-8bcf-080859de720e).
This mailbox does not exist as a user, archive, arbitration or health mailbox. So, what is it and why did it make my server crash?
-=Chris
คำตอบ
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I wound up creating a new database and moving all users off if it.
-=Chris
- ทำเครื่องหมายเป็นคำตอบโดย Andy DavidMVP, Moderator 10 พฤศจิกายน 2562 18:46
ตอบทั้งหมด
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What is your Exchange server version and build number?
Please run the following command to get the information above:
Get-ExchangeServer | Format-List Name,Edition,AdminDisplayVersion
One community member encountered a similar issue before and he/she finally resolved it via the following method. In that case, the database was dirty shutdown and we could verify it via the command below:
eseutil /mh <database>.edb
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You were right the database corruption was the issue. We have eventually engaged Microsoft support on this and they performed the repair.
The procedure was to dismount the database and run eseutil /p on the .edb file, as they call it "hard repair" of the database.
After that we were able to move and export all affected mailboxes.
Also, as best practices after running the repair on the database we created a new database and migrated all mailboxes to that new database.
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Source: Mailboxes causing crashes on the database, and getting quarantined - Exchange 2016 CU8
Regards,
Manu Meng
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
- แก้ไขโดย Manu MengMicrosoft, Moderator 18 กันยายน 2562 3:24
- เสนอเป็นคำตอบโดย Manu MengMicrosoft, Moderator 25 กันยายน 2562 10:47
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Name : OMITTED
Edition : Enterprise
AdminDisplayVersion : Version 15.2 (Build 330.5)The machine and database is about 1 month old. It's a VM. Neither the VM nor the host have ever seen a hard reboot and I've not seen any errors on either other than the 1013 that came out of the blue in the middle of the day.
-=Chris
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Name : OMITTED
Edition : Enterprise
AdminDisplayVersion : Version 15.2 (Build 330.5)The machine and database is about 1 month old. It's a VM. Neither the VM nor the host have ever seen a hard reboot and I've not seen any errors on either other than the 1013 that came out of the blue in the middle of the day.
-=Chris
What's the result when you run eseutil /mh <database>.edb?
Regards,
Manu Meng
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
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That'll have to wait. There are many active users on it.
-=Chris
Any update by now?
Regards,
Manu Meng
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
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I wound up creating a new database and moving all users off if it.
-=Chris
- ทำเครื่องหมายเป็นคำตอบโดย Andy DavidMVP, Moderator 10 พฤศจิกายน 2562 18:46
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Microsoft support is the best option to perform the repair. Also refer following link: