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Windows 8.1 Pro WinHlp32.exe not running RRS feed

  • 问题

  • Immediately after Diskpart-Win80-Win81 fresh install, there are four (4) instances of WinHelp32 on our machine:

    1. C:\Windows\en-US\winhlp32.exe.mui
    2. C:\Windows\WinSxS\x86_microsoft-windows-winhstb.resources_31bf3856ad364e35_6.3.9600.16384_en-us_66fa9c274977a4e2\winhlp32.exe.mui
    3. C:\Windows\winhlp32.exe
    4. C:\Windows\WinSxS\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.3.9600.16384_none_bda5d2e02500670f\winhlp32.exe

    Running WinHelp32.exe from Admin Cmd prompt in C:\Windows I get this: 

    'winhelp32 is not recognized as an internal or external command, operable program or batch file."

    Was this a healthy Windows 8.1 update from Windows 8.0 Pro? Anyway, more information...

    There are no HLP files in the Windows 8.1 Update. There are many in Windows.old Windows 8.0. System32.

    Alerted to this bug during hardware installation. New audio card Asus Xonar STX help file is in *.hlp format. Like all 8.0 help files, Asus HLP will not open. Windows 8.1 fresh install will not open any HLP file and opens window linking me to this page:

    KB 917607 provides a Resolution link

    Windows Help program (WinHlp32.exe) for Windows 8 

    - offering 32-bit and 64-bit downloads

    64-bit is selected for our Intel EFI platform, with download:

    Windows8-RT-KB917607-x64.msu

    This installer does not appear to be compatible:

    1. Popup
      Windows Update Standalone Installer
      The update is not applicable to your computer.
      Popup links to KB 917607.
    2. Moving top popup aside, another popup
      Windows Update Standalone Installer
      Searching for updates on this computer...
      [running search scrollbar]
    3. Top popup must be closed to exit both popups.

    MSU is typically a Vista product! Also note: KB 917607 lists Windows 8.1 as Applies to.

    Symantec support for Norton 360 has determined there are no threats on this machine.

    Our two Windows 8.1 installations on this same machine last week had no problems with HLP files! NEW with this install we added Windows Media Center.
     This is a Windows problem.

    Where is WinHlp32.exe for Windows 8.1 64-bit?


    This needs to be fixed!
    2013年10月31日 9:42

答案

  • Installed the en-us language pack and Bob's your Uncle the update installed.

    Only needed the installation of a whole language pack (what's an extra 80 MB? between friends) to function...makes sense to me.

    Anyway problem solved.

    Language reset to British English afterwards and the help software still functions.

    2013年12月11日 18:28

全部回复

  • Windows Help program (WinHlp32.exe) for Windows 8.1

    http://www.microsoft.com/en-us/download/details.aspx?id=40899
    2013年11月8日 12:50
  • I have the same issue as the OP.

    The file in the link above does not install on my Win8.1 Pro machine, even though the link page says it should.

    'This update is not applicable to your computer'.


    Brian Abbott

    2013年11月20日 10:39
  • the update only supports 13 languages. If you use en-gb you're out of luck.

    "A programmer is just a tool which converts caffeine into code"

    2013年11月20日 18:11
  • I guess Microsoft hates the Queen's English.

    I use en-gb and experienced this problem as you indicate.

    Could Microsoft be encouraged to support real English?

    2013年12月11日 11:35
  • Installed the en-us language pack and Bob's your Uncle the update installed.

    Only needed the installation of a whole language pack (what's an extra 80 MB? between friends) to function...makes sense to me.

    Anyway problem solved.

    Language reset to British English afterwards and the help software still functions.

    2013年12月11日 18:28
  • Thank you for the link ( http://www.microsoft.com/en-us/download/details.aspx?id=40899 ).  It's such a shame that the systems have gotten so complicated, that a simple .exe file can't be made available across versions.

    2013年12月30日 1:35
  • That's MS for you.

    Never do it the simple way when there's a more complicated option ;-)


    Brian Abbott

    2013年12月30日 8:25
  • In Windows 8.1 Pro x64 my Control Panel says under Languages that I have U.S. English installed, but I cannot install WinHelp32 (KB917607).  When I try, I get the error message reported above, 'this update is not applicable to your computer'.
    2019年3月25日 14:22