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How to recover files encrypted by a cryptovirus RRS feed

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  • 問題

  • Question
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    i have had a crypto virus mess up my files . how can i recover them without having to pay for the ransomware?
    2016年3月28日 下午 02:42
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解答

  • Question
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    Hi,

    We can try to remove this virus by running your security application and scan in safe mode.

    I noticed that some professional security application has the removal for this virus.

    https://www.symantec.com/security_response/writeup.jsp?docid=2013-091122-3112-99&tabid=3

    Please Note:  This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    2016年3月29日 上午 03:05
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所有回覆

  • Question
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    Hey,

    If you have shadow copies turned on,  you can clean up the virus, then restore from a version of shadow copies that was from before you got the virus.  I have done this in the past, and it worked well.  


    2016年3月28日 下午 02:44
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  • Question
    登入以投票
    0
    登入以投票

    Hi,

    We can try to remove this virus by running your security application and scan in safe mode.

    I noticed that some professional security application has the removal for this virus.

    https://www.symantec.com/security_response/writeup.jsp?docid=2013-091122-3112-99&tabid=3

    Please Note:  This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    2016年3月29日 上午 03:05
    |
    擁有者