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KB2667402 fails with a 8024200D error in Win 2008R2 x64

    Question

  • I am trying to install KB2667402 via Windows Update and it always fails with a 8024200D error. I've tried several things, all unsuccesful:

    • Downloading the MSU file and executing (failed)
    • Disabling RDP temporarily (didn't change a thing)
    • Update readiness tool (it finished saying no errors)
    • rebooting in safe mode (an error said that "This service cannot be started in safe mode")
    • there is no antivirus installed so that can't be the problem

    Sadly, I NEED this urgently because RDP just fails without it. Almost every time a user tries to connect, we get this error logged in Event Viewer:

    "The Remote Desktop Services service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service." (EventID 7031).

    Windows SP1 is already installed. This is the only "important update" pending, being Silverlight the only "optional" update pending. No update is in the "hidden" list of Windows update. The user does not use WSUS.

    I really don't know what else to try. Any help will be greatly appreciated.

    Tuesday, June 12, 2012 9:28 PM

Answers

  • Had same problem. The update already exists in the list of installed updates. Removed the update and installed it again
    • Proposed as answer by eppw1970 Monday, June 18, 2012 3:31 PM
    • Marked as answer by Miya YaoModerator Wednesday, June 20, 2012 9:41 AM
    Monday, June 18, 2012 2:32 PM

All replies

  • I'd also try a clean boot.

    Clean boot

    =================

    1)   Click the Start Button type "msconfig" (without quotation marks) in the Run box, and then press Enter.

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

    2)   Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3)   Click the "Startup" tab, click "Disable All" and click "OK".

    Then, shutdown/restart the computer and try again.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Wednesday, June 13, 2012 2:54 AM
  • Same problem here, tried the clean boot as suggested but it didn't work.

    Working on a ASUS Notebook N53SV with Windows 7 Home Premium - 64 Bit - SP1 

    As an OEM version it should be supported by the manufacturer, but the phone operator at the support center told me either to restore the Operating System or to contact the Microsoft Support!

    • Proposed as answer by CVRW Sunday, June 17, 2012 7:55 AM
    • Unproposed as answer by CVRW Sunday, June 17, 2012 7:55 AM
    • Proposed as answer by CVRW Sunday, June 17, 2012 7:56 AM
    Thursday, June 14, 2012 10:07 AM
  • I'd ask them here on that one.

    http://answers.microsoft.com/en-us/windows/forum/windows_7

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Thursday, June 14, 2012 2:21 PM
  • Ensure you download the correct security update here: http://www.microsoft.com/en-us/download/details.aspx?id=29169

    Reset the Windows Update components: http://support.microsoft.com/kb/971058

    Clean boot the machine, turn off the other applications and services, then reinstall the KB2667402 to check if it works.

    Regards,

    Miya


    Miya Yao

    TechNet Community Support

    Monday, June 18, 2012 7:34 AM
    Moderator
  • Had same problem. The update already exists in the list of installed updates. Removed the update and installed it again
    • Proposed as answer by eppw1970 Monday, June 18, 2012 3:31 PM
    • Marked as answer by Miya YaoModerator Wednesday, June 20, 2012 9:41 AM
    Monday, June 18, 2012 2:32 PM
  • Had same problem. The update already exists in the list of installed updates. Removed the update and installed it again

    Thank you... This worked for me as well.

    Tuesday, June 19, 2012 1:55 PM
  • Thanks a lot!!
    Wednesday, June 20, 2012 11:57 AM
  • Bingo!

    http://www.youtube.com/watch?v=UMRo5XCKddQ

    Thanks a lot CVRW. Fixed.

    Sunday, June 24, 2012 6:27 AM
  • same problem with me, and solved after uninstalling old update (KB2667402) and restarting the server and then reinstall this update manually it was successfully installed, the RDP problem resolved.

    "windows failed to install the following update with error 0x8024200d"

    • Proposed as answer by Nawaz Khan Wednesday, June 27, 2012 3:30 PM
    Wednesday, June 27, 2012 12:59 PM
  • Hi

    I am fine if I uninstall the old KB2667402, reboot the install the http://www.microsoft.com/en-us/download/details.aspx?id=29169 and it breaks again!!

    Any ideas?

    Wednesday, June 27, 2012 5:03 PM
  • Arrg.  So close.  I also have this issue and see that update is already installed.  Uninstalled it via control panel > Add/Remove but the unistall fails reporting "An error occurred. Not all the updates were successfully uninstalled."
    Wednesday, July 18, 2012 1:33 AM
  • Thanks CVRW.

    Uninstall and re-install worked fine.

    TC


    Thomas Clark - MCITP: Windows 7

    Friday, July 20, 2012 7:45 PM
  • thanks, this solved also my problem with KB2667402.

    It looks that Microsoft made a version two of KB2667402 - the downloaded file is Windows6.1-KB2667402-v2-x64.msu

    So I first uninstalled KB2667402 - reboot - reinstalled the KB2667402.V2   and now successfull !

    It seams that MS - in a hurry because of security hole to which the server via RDP were exposed - did bad quality on the KB2667402 and that the error was corrected in the V2. They would have better made a superseeding KB, then we would not have got this problem.

    Pauli

    Thursday, August 23, 2012 7:39 AM
  • Thank you, that worked perfectly!
    Monday, December 31, 2012 11:48 PM
  • Had same problem. The update already exists in the list of installed updates. Removed the update and installed it again

    Yes, confirmed like many others above me. Just tried it right now (31.12.2012 @ 11:24pm) right before new years!

    Start > Control Panel > Programs and Features >
    Installed Updates (left panel) > Uninstalled KB2667402 > Ran
    Windows Update > finally showed a green check mark with all updates
    installed! :D

    Win7 X64 Asus G73JW-Xb1
    Tuesday, January 01, 2013 4:27 AM