none
Error Code 80246007

    Question

  • This is the third different forum I've been directed to by Microsoft personnel to post a problem I'm having with a 64-Bit Server 2008 box that is giving me error code 80246007 when I'm trying to install 11 updates.  All of these updates fail.

    Listed below is a possible solution that was posted and my question regarding it.  If you can help me clear this error and install these updates please let me know.

     

    1. Open the Registry editor. To do so, Click Start, type regedit in the Start Search box, and then click regedit.exe in the Programs list.In the User Account Control dialog box, click Continue.

    2. Navigate to the following registry keysHKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

    3. The correct and default value forAppData should be %USERPROFILE%\AppData\Roaming. To change the value, double click on Appdata, then change the string in the value data field.

    4. Close the Registry editor, and try again Windows Update again. (A reboot shouldnot be required.)

    5. If the problem persists, repeat the steps 2 through 4 with the following registry keys:

    · HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\

    · HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\

     

    I've tried the solution above and when I drill down from HKLM\software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders the "AppData" key is called "Common AppData" and it's value is "%ProgramData%".

    Should I still change it to "%UserProfile%\AppData\Roaming"?

    This is on a 64-Bit Server 2008 box.

     

    Wednesday, January 11, 2012 3:24 PM

Answers

  • Hi,

     

    Generally, we can perform the following troubleshooting suggestions to troubleshoot the Windows Update issue:

     

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue.

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service.

     

    Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Suggestion 4: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles:

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system.

     

    Regards,


    Arthur Li

    TechNet Community Support

    Thursday, January 12, 2012 9:03 AM
    Moderator