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REMOTE DESKTOP RRS feed

  • Question

  • Hi-

    I use Microsoft Remote Desktop on my MacBook Pro to access aims360. Recently, when I go to open Remote Desktop my aims360 gateway does not pop up, how can I fix this? I need to resolve this ASAP as it is how I run my business. 

    LeLe 

    Monday, January 14, 2019 7:11 PM

All replies

  • Hi-

    I use Microsoft Remote Desktop on my MacBook Pro to access aims360. Recently, when I go to open Remote Desktop my aims360 gateway does not pop up, how can I fix this? I need to resolve this ASAP as it is how I run my business. 

    LeLe 

    Monday, January 14, 2019 10:57 PM
  • Hi LeLe,

    Please try to delete the original settings and re-add again.

    Kindly verify and let us know if there is any error message when gateway did not pop up.

    Best Regards,

    Jenny


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, January 15, 2019 1:45 AM
  • Hi Lele,

    I am checking to see how things are going there on this issue.

    Please let me know if you would like further assistance.

    Thanks,

    Jenny


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, January 16, 2019 6:48 AM