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Unable to install Broadcom 802.11 b/g WLAN drivers on Windows Server 2008

    Question

  • I have installed Windows Server 2008 64 bit edition SP 2 on the Compaq V3749AU laptop. WLAN service feature is installed through the Server Manager. However, I'm unable to install the Broadcom 802.11 WLAN drivers. It gives the error, "Driver installation module stopped working" while installing the drivers and fails to install the driver.

    Any ideas to resolve this issue?
    Saturday, November 14, 2009 8:37 PM

Answers

  • Hi,

     

    Thanks for the post.

     

    Please try to install the driver in Clean Boot Mode.

    Clean Boot
    =============
    Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

    1. Click "Start", go to "Run", and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Click "OK" to restart your computer to Selective Startup environment.
    5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
    6. Check whether or not the issue still appears in this environment.

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.

    Does it work?

     

    Based on my test, the driver for Windows Vista 64-bit can be installed on Windows Server 2008 64-bit.

     

    Here is the link to download it:

    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-60592-1&lc=en&dlc=&cc=us&product=3672886&os=2100&lang=

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    If the problem continues, please collect the MPSReport.

     

    1. Download proper MPS Report tool from the website below.

     

    Microsoft Product Support Reports

    http://www.microsoft.com/downloads/details.aspx?FamilyID=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en

     

    2. Double-click to run it, if requirement is not met, please follow the wizard to download and install them. After that, click Next, when the "Select the diagnostics you want to run" page appears, select "General”, click Next.

     

    3. After collecting all log files, choose "Save the results", choose a folder to save <Computername>MPSReports.cab file.

     

    Use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and then give me the download address.

     

    Please also contact HP support on this issue as Dave mentioned.

     

    Thanks,

     

    Miles

     

     

     

     

     

     

     

    Monday, November 16, 2009 7:12 AM
    Moderator

All replies

  • You're probably out of luck on that one but I'd ask them here.

    http://h30434.www3.hp.com/psg/



    Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows]
    Saturday, November 14, 2009 10:06 PM
  • Hi,

     

    Thanks for the post.

     

    Please try to install the driver in Clean Boot Mode.

    Clean Boot
    =============
    Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

    1. Click "Start", go to "Run", and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Click "OK" to restart your computer to Selective Startup environment.
    5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
    6. Check whether or not the issue still appears in this environment.

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.

    Does it work?

     

    Based on my test, the driver for Windows Vista 64-bit can be installed on Windows Server 2008 64-bit.

     

    Here is the link to download it:

    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-60592-1&lc=en&dlc=&cc=us&product=3672886&os=2100&lang=

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    If the problem continues, please collect the MPSReport.

     

    1. Download proper MPS Report tool from the website below.

     

    Microsoft Product Support Reports

    http://www.microsoft.com/downloads/details.aspx?FamilyID=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en

     

    2. Double-click to run it, if requirement is not met, please follow the wizard to download and install them. After that, click Next, when the "Select the diagnostics you want to run" page appears, select "General”, click Next.

     

    3. After collecting all log files, choose "Save the results", choose a folder to save <Computername>MPSReports.cab file.

     

    Use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and then give me the download address.

     

    Please also contact HP support on this issue as Dave mentioned.

     

    Thanks,

     

    Miles

     

     

     

     

     

     

     

    Monday, November 16, 2009 7:12 AM
    Moderator
  • Hi Miles,

    Thanks for your help.

    I did as suggested by you but thr problem persists.

    I tried to install the same drivers on the clean reboot but the same error occurs. This time it shows that the drivers are already installed. But when I run the Broadcom setup to install the WLAN drivers it refuses to accept them and throws the same error.

    Finally I started the computer normally (after adding AV and few programs in the startup through msconfig) and the status is the same. The Windows is not allowing me to install the correct wireless drivers. 

    I have uploaded the MPS report through skydrive (mapshah@live.in). Please help.

    Thanks,
    Mayur Shah
    Monday, November 30, 2009 7:31 PM
  • Hi Miles, The path to download the MPS report is http://cid-58803e28e2a69f03.skydrive.live.com/browse.aspx/.Public Regards, Mayur Shah
    Tuesday, December 01, 2009 7:24 AM
  • Hi,

    Try also from device manager. right clicking WLAN card - update driver - browse my computer for driver software -

    Let me pick from a list of device drivers on my computer - untick show compatiable hardware

    Broadcom - Broadcom 802.11 Multiband Network Adapter

    Slan go foill, Paul
    Tuesday, December 01, 2009 11:14 AM