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802.1X SSID - Lightspeed radius accounting wired issue RRS feed

  • Question

  • Experts,

    We use 802.1X SSID so users login to the wifi with radius and accounting is pointed to Lightspeed so at same time user is authenticated with content filter with proper policy. That seemed to work with classic and 230 since we did not have any reports about that issue. Now with new setup end users reports issue with "internet issue" when start moving. When user login to wifi lightspeed also recognize that user and place to proper rule set policy. When I start walking and going through the walkway I see a lot of Radius login / logout and finally there is no login back to radius and user is not recognised - when this happens Lightspeed place a user into very limited policy when a lot of sites does not work like GUEST. The work around is turn off wifi and turned back on, then user is properly recognised by Lightspeed. Like I said when we use classic with 230 we did not have that issue. Lightspeed blames radius or and Aerohive . I don't want to judge any parties at this time. One tech said something about NPS timing settings, but for god sake I don't see anything like that in the NPS. The other said too many login - logout. 

    The roaming looks ok I mean there is ping time out when I walk on the hallway so I understand when laptop disconnects and connect top another 650 there must be time out so I see login out and then login back to radius and according Lightspeed there should not be so many logins and klog outs. Any idea? 


    ME

    Wednesday, May 15, 2019 12:15 PM

All replies

  • Hello MSTExternal,

    Thank you for posting in this forum.

    What is the exact error message?

    Have you checked the NPS log? Is the relevant information recorded in it?

    Best Regards,

    Leon


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, May 17, 2019 6:28 AM
  • Hi,

    Just checking the current situation of your problem.
    Is your issue resolved?

    Best regards,
    Leon


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 23, 2019 7:06 AM
  • Hi,

    Was your issue resolved? 

    If you resolved it using our solution, please "mark it as answer" to help other community members find the helpful reply quickly.

    If you resolve it using your own solution, please share your experience and solution here. It will be very beneficial for other community members who have similar questions.

    If no, please reply and tell us the current situation in order to provide further help.

    Best Regards,
    Leon


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 28, 2019 6:38 AM
  • sorry for the delay, I will look into NPS logs again today, since the last time I did not find anything wrong 

    ME

    Tuesday, May 28, 2019 11:30 AM
  • I don't see any errors in the logs. It must be something else. 

    ME

    Wednesday, May 29, 2019 2:24 PM