ntdll.dll keeps crashing on Windows 2008 R2


  • In the past couple of weeks, we have encountered several of our Windows Server 2008 R2 systems with the following application log error message.


    Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4e0ae736
    Exception code: 0xc000071f
    Fault offset: 0x000000000006f1ac
    Faulting process id: 0x2cb0
    Faulting application start time: 0x01cc3699e8228365
    Faulting application path: C:\Windows\system32\svchost.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 3bee30dd-a29a-11e0-a794-a4badb0b2997


    In some, but not all, instances, this error is followed by the failure of the Server service, which in turn causes other problems on the server - file shares no longer being available, SharePoint crashing, user profiles unavailable, etc.

    While most of these servers have McAfee Solidifer and Symantec EndPoint Protection running, they do not share any other common attributes.  Some are file servers, some are application servers, and others are database servers.  The errors do not seem to occur at the same time, and there do not seem to be any other errors that occur at the same time.  But they are occurring, sometimes but not always daily.

    Does any one have any ideas of what the problem could be?

    Thursday, June 30, 2011 4:43 AM


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