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Genuine Advantage Validation error RRS feed

  • Question

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    Windows Activation Problem

    Question: I'm having a problem with windows activation on two citrix servers that were converted from physical machines to virtual in VMWare.  At random users will not be able to launch citrix apps with a message saying the server's windows license is not activated.  Logging in to the console with administrative credentials allows me to activate but I assume there is a limited number of times this will work.  It was suggested that I try the Windows Genuine Advantage tool which produced the following results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation unsupported OS
    Validation Code: 6
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-33TBK-QPQH2-BRP4Y
    Windows Product Key Hash: cbZz1bYjlsuc+nca+2oZdvQXvRM=
    Windows Product ID: 69712-012-7506755-44693
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.2.3790.2.00030010.2.0.000
    ID: {18850976-ED2D-4297-9D0A-40900C3E175C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002

    I'm not clear on what the error means.  The original server was purchased new from Dell and we did not have this problem until about a month ago.  It has happened several times since then.  I would very much appreciate any ideas on how to solve this issue.
    Monday, December 5, 2011 11:03 PM

Answers

  • Hi,

     

    For licensing related issue, you’d better contact Microsoft licensing team. In the United States and Canada, you may call the licensing team directly at 1-800-426-9400 (select option 4), Monday through Friday, 6:00 A.M. to 5:30 P.M. (PST) to speak directly to a Microsoft licensing specialist. In this way, you will know the detailed information about license.

     

    Worldwide customers can use the Guide to Worldwide Microsoft Licensing Sites http://www.microsoft.com/licensing/worldwide.aspx to find contact information in their locations.

     

    Thank you for your understanding.

     

    Regards,


    Arthur Li

    TechNet Community Support

    Wednesday, December 7, 2011 9:15 AM
    Moderator

All replies

  • Ok, I've just found that this tool was not intended for server 2003 which puts me back at square one.  Why would a server 2003 box running citrix presentation server 4.5 need to be activated so frequently?  Is there a similar tool I can try to validate this installation?
    Monday, December 5, 2011 11:16 PM
  • Hi,

     

    For licensing related issue, you’d better contact Microsoft licensing team. In the United States and Canada, you may call the licensing team directly at 1-800-426-9400 (select option 4), Monday through Friday, 6:00 A.M. to 5:30 P.M. (PST) to speak directly to a Microsoft licensing specialist. In this way, you will know the detailed information about license.

     

    Worldwide customers can use the Guide to Worldwide Microsoft Licensing Sites http://www.microsoft.com/licensing/worldwide.aspx to find contact information in their locations.

     

    Thank you for your understanding.

     

    Regards,


    Arthur Li

    TechNet Community Support

    Wednesday, December 7, 2011 9:15 AM
    Moderator