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Unable to start the service of Update Services

    Question

  • Trying to synchronize my WSUS server today I noticed that the Update Services service was not started. I found this out after trying to launch the WSUS snap-in. Upon attempting to start the Update Services service, it loads to about 60% and then errors out. The error that I receive is "Error 1053: The service did not respond to the start or control request in a timely fashion."

    It appears that the service never came back after last months patch cycle, when that server was rebooted (Windows Server Standard 2008). Any ideas, tips, or tricks to get me back up and running?

    Thanks,

    Josh

    Wednesday, July 11, 2012 12:42 AM

Answers

  • I am having the same issue and have checked the update history and KB2720211 has
    failed to install on numerous occasions. What do you suggest?

    Well, once it fails the first time, it's going to fail in perpetuity thereafter.

    What you need to do now is well documented. See KB2720211 for starters.

    The second thing to do is review this blog post

    http://blogs.technet.com/b/sus/archive/2012/06/20/wsus-kb272011-common-issues-encountered-and-how-to-fix-them.aspx

    Then determine whether you have a repairable condition, or whether you'll need to re-install your WSUS 3.0 SP2 (v3.2.7600.226) server, and try the update again.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Product Manager, SolarWinds
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

    Thursday, July 12, 2012 5:11 PM
    Moderator

All replies

  • It appears that the service never came back after last months patch cycle, when that server was rebooted (Windows Server Standard 2008). Any ideas, tips, or tricks to get me back up and running?

    My guess would be that you blindly installed KB2720211, and it failed. I'd start by determining if that update was in the collection, and what the actual state of that update is. Reviewing the recent thread(s) concerning this update would be the next step if it did, in fact, fail installation.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Product Manager, SolarWinds
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

    Wednesday, July 11, 2012 4:53 PM
    Moderator
  • Lawrence,

    I am having the same issue and have checked the update history and KB2720211 has
    failed to install on numerous occasions. What do you suggest?<o:p></o:p>

    The error I get is 'MMC has detected an error in a snap-in and will unload it'<o:p></o:p>

    I have selected both the options given: 1. "Report this error to Microsoft and then shut down MMC" 2. "Unload the snap in and continue running"
    neither of which have any success.<o:p></o:p>

    What can you suggest as this has been going on for a week or so now?

    Regards<o:p></o:p>


    Thursday, July 12, 2012 9:39 AM
  • I am having the same issue and have checked the update history and KB2720211 has
    failed to install on numerous occasions. What do you suggest?

    Well, once it fails the first time, it's going to fail in perpetuity thereafter.

    What you need to do now is well documented. See KB2720211 for starters.

    The second thing to do is review this blog post

    http://blogs.technet.com/b/sus/archive/2012/06/20/wsus-kb272011-common-issues-encountered-and-how-to-fix-them.aspx

    Then determine whether you have a repairable condition, or whether you'll need to re-install your WSUS 3.0 SP2 (v3.2.7600.226) server, and try the update again.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Product Manager, SolarWinds
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

    Thursday, July 12, 2012 5:11 PM
    Moderator
  • It appears that the service never came back after last months patch cycle, when that server was rebooted (Windows Server Standard 2008). Any ideas, tips, or tricks to get me back up and running?

    My guess would be that you blindly installed KB2720211, and it failed. I'd start by determining if that update was in the collection, and what the actual state of that update is. Reviewing the recent thread(s) concerning this update would be the next step if it did, in fact, fail installation.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Product Manager, SolarWinds
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin


    See that's the issue, we did not install this patch. We noticed that the Update Services service was not started when we tried to patch this month. We have tried to reinstall WSUS with no luck at getting this service to restart.
    Saturday, July 14, 2012 8:20 PM
  • See that's the issue, we did not install this patch. We noticed that the Update Services service was not started when we tried to patch this month. We have tried to reinstall WSUS with no luck at getting this service to restart.

    Then the first step is going to be to determine when it did stop working, and what happened to the machine just prior that may have contributed to the failure. Without some factual information, all I can do is keep speculating as to possible causes. The list is limitless.

    Btw.. did you verify that the database service is running?


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Product Manager, SolarWinds
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

    Monday, July 16, 2012 8:38 PM
    Moderator