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Printer spooler issue

Question
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Hi,
I have two Windows 2008 R2 Print Servers clustered. When a printer runs 'out of paper' or 'paper jam' occurs and the user solves the problem the print server still registers the 'out of paper' or 'paper jam' until I restart the spooler service. Any ideas to fix this issue so I don't have to keep restarting the spooler service. We are using HP3010dn/3015dn printers.
Mike
Sunday, September 9, 2012 12:38 PM
Answers
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Alan's rules this time. Move to Standard TCP/IP Ports for clusters. I'll save you some pulling out hair incidents later.
Alan Morris Windows Printing Team
- Marked as answer by Boo_MonstersInc Tuesday, September 18, 2012 7:08 AM
Monday, September 10, 2012 5:00 PMAnswerer
All replies
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Hi
Welcome to Microsoft Answers!
I would suggest you to run Fix it, that automatically diagnoses and repairs problems with printing, installing a printer, connecting to a network printer, and other related errors. To do so, click this link and follow the instructions:
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems
A print spooler is software that temporarily stores print jobs on the computer hard disk or in memory until the printer is ready to print them. If you've been waiting an unusually long time for a document to print, or if you see an error message about the print spooler, spooler subsystem, or spooler resources, you might need to change and then restart the Print Spooler service on your computer.
To do this, we recommend that you save your work, and then restart the computer to restart the Print Spooler service. If you don't want to restart the computer, try these steps instead.
To change or restart the Print Spooler service
You must be logged on as an administrator to perform these steps.
1. Click start, type services.msc, right click on services.msc and then click “Run as an Administrator”
2. Right-click thePrint Spooler service, and then click Properties.
3. On theGeneral tab, next to Startup type, make sure thatAutomatic is selected.
4. If the service is not already running, underService status, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Good Luck
Monday, September 10, 2012 3:48 AM -
Are you using the HP Network Port?
Alan Morris Windows Printing Team
Monday, September 10, 2012 4:25 AMAnswerer -
Hi,
Am using WSD port.
Thanks
Monday, September 10, 2012 8:34 AM -
Alan's rules this time. Move to Standard TCP/IP Ports for clusters. I'll save you some pulling out hair incidents later.
Alan Morris Windows Printing Team
- Marked as answer by Boo_MonstersInc Tuesday, September 18, 2012 7:08 AM
Monday, September 10, 2012 5:00 PMAnswerer -
Hi Alan,
Thanks for your reply. I have recreated all the ports as TCP/IP and reassigned each printer to the port, will let you know the result after a week of monitoring. Is there a way to create the ports as TCP/IP when creating the printer in the first place instead of it selecting WSD?
Thanks,
Mike
Tuesday, September 11, 2012 10:15 AM -
Web Services on Devices requires the Function Discover Provider Host service. I have no idea if this is needed for anything else on the print server.
WSD is the default providor, the one that is queried first. If the device responds, you get WSD. Have your crew select TCP/IP device from the drop down. Let me know if disabling the other service does the trick.
Alan Morris Windows Printing Team
- Proposed as answer by Sergey Shaleniy Tuesday, September 18, 2012 8:52 AM
Tuesday, September 11, 2012 5:49 PMAnswerer -
Hi Alan,
Thanks for the advice, I have changed all printers to TCP/IP and its improved the system. Thanks for the info.
Mike
Tuesday, September 18, 2012 7:41 AM