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Server 2003 R2 freeze without any error log. Should be!!!

    Question

  •   I changed a new file server in 2008 February form a old Windows storage server 2003 to Windows Server 2003 R2.
      Old server(CPU C2.4, Ram 1GB, 150GB HD *2) without any problem. But new server(Tyan server CPU E5335 2.0, Ram 2GB, Intel Pro/1000 *2, XGI z7 Graphics) when I settings server 2003 R2 ok and run for a file server. For  several  days, the server 2003 no responses without any error messages or log. Four months, the server already hangs for more then ten times.
      Every time when user can not connect the file server share folder or network disk, then the server hangs or no responses. The server hangs is aperiodicity.
      Before ask the question, I had update the graphics and on board RAID driver. It is useless. I had change the server ram---useless. Next Week, I change the server, just not change the CPU, RAM and HD. But it still hangs yesterday.
      Should I reinstall the server 2003 R2 for it? I have no idea with this problem, because without and error log and the hardware is changed.
      Does any one know server 2003 R2 just for the file server, why it hangs some time without any error log? And how to solve it? Thanks a lot.
    • Edited by janhome Thursday, November 13, 2008 1:19 AM Update
    Wednesday, July 02, 2008 5:30 AM

Answers

  • Update to the Intel PROSet V13 is about ten days. I think it should be the driver's problem of intel network adapter.  The old  driver  maybe  have compatibility problem with server 2003 R2.
    Tuesday, July 22, 2008 1:45 AM
  • 10/10 I had add a RAID Card for the server, I think maybe the reason is...
    1. If your server is like Intel ESB6321 south bridge(unsure other chipset had the same problem or not) + Intel Onboard ESB2 Raid Controller also in south bridge+ Intel Pro/1000 EB NIC + Server 2003 R2 file server, when update all drivers, Server still hang or freeze. I guess it because south bridge simulated RAID controller and run for NIC(did not have it's own chipset). When some unknow I/O problem appear, then server is no response. Intel think the onboard RAID controller is not the standard solution for the RAID Control.
    2. If your server is like Intel xxxxxx south bridge(unsure other chipset had the same problem or not) + Intel Onboard xxxx Raid Controller also in south bridge + BroadCom adapter NIC + Server 2003 R2 file server, because BroadCom adapter have it's own chipset, update the BroadCom driver, then OK.
    Maybe is. I still observe the server.
    • Edited by janhome Saturday, October 18, 2008 2:31 AM add word
    • Marked as answer by janhome Monday, October 27, 2008 7:01 AM
    Saturday, October 18, 2008 2:27 AM
  • Yes, after add a RAID card. It didn't happened again.
    • Marked as answer by janhome Wednesday, February 04, 2009 3:33 AM
    Wednesday, February 04, 2009 3:33 AM

All replies

  • Hello,

    In order to narrow down the cause of the issue more efficiently, Please refer the following steps to perform a Clean Boot and restart the computer in Safe Mode to isolate third party application influence.
     
    Step 1: Perform a Clean Boot
     
    1. Click "Start", go to "Run", and type "msconfig" in the open box to start the System Configuration Utility.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
     
    Then, restart your computer. When the "System Configuration Utility" window appears, please check the box and click "OK".
     
    Step 2: Reboot to Safe Mode
     
    1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple Operating Systems, you can press the F8 key when you see the boot menu.
     
    2. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter.
     
    3. Log onto Windows by using the Administrator account or any user account with the Administrator privileges.
     
    Please note: In Safe Mode, your system display and desktop will look and perform differently than in Normal Mode.
     
    If the problem continues, we may need to analyze the memory dump to locate the root cause. For memory dump analysis, I would like to suggest that you contact Microsoft Product Support Services via telephone so that a dedicated Support Professional can assist with this request. Please be advised that contacting phone support will be a charged call.
     
    To obtain the phone numbers for specific technology request please take a look at the web site listed below.
     
     
    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.
     
    You can also see the Four part series of Server Hangs from tech net blog by performance team

    http://blogs.technet.com/askperf/archive/2007/09/25/troubleshooting-server-hangs-part-one.aspx


    Thanks

    Syed Khairuddin
    Wednesday, July 02, 2008 7:14 AM
  • Dear Syed Khairuddin
      Thanks for your suggestion.
      I have try the step 1, check the "Hide All Microsoft Services" , then it is empty. So, all of my server's services are Microsoft Services. I didn't install any other tools or programs.
      About step 2, because it still my company's file server. Every time, when the server hangs. I must click the hardware reset Button, then the server is restart and running. With safe mode, user could not use the share folder. So I can't do that. Or you meet safe mode(with network)?
     
     
    Wednesday, July 02, 2008 8:25 AM
  • Yes Please start your server in safemode with networking mode and monitor for some time.

    Thanks

    Syed Khairuddin
    Wednesday, July 02, 2008 8:56 AM
  • Dear Syed Khairuddin
      Thanks for your suggestion.
      I will try step2 as soon as I can.
     
      If any one have other suggestions, please tell me. Thanks a lot.

    John
    Wednesday, July 02, 2008 9:03 AM
  • If ethernet have the power saving. Does this capability let the server hang?
    Thursday, July 03, 2008 4:02 AM
  • What antivirus are you running?  I had a situation a few years ago with one version of Mcafee on a file server where the buffer overflow protection was hanging the server and tehn finally crashing it.  The Mcafee thought the server was under attack when infact it was just network users trying to get to thier files.  At the time we replaced it with Symantec but running recent tests on thier "Endpoint Security" I found similar behavior and downgraded to Symantec V 10.1.7.  Anyway, Antivirus could be a problem for you.  If you do have some, try to disable network scanning or any buffer overflow detection and only allow it to scan the local drives and user files.
    Thursday, July 03, 2008 11:29 PM
  • Thanks, MG007 & Syed Khairuddin
      About antivirus, before I install any antivirus, the server was hanging. So, three months ago, I thought maybe the virus problem. I installed the trend antivirus program, and scaned the server. But the server still hang and crash. So, next month, I removed the antivirus program.
      This week, I found something about network adapters power saving capability. Because I didn't update the intel PRO/1000 driver. The PROSet is still the v10.3.32.2(from the driver CD). Does any one have an experience about the old PROSet power saving capability had the hanging problem with server 2003 R2? Now, I close the power saving with Intel network adapter in order to test if the compatiliby problem.
    Friday, July 04, 2008 1:30 AM
  • http://manuals.fujitsu-siemens.com/serverbooks/content/manuals/html/broadcom/netxtreme_ii/windrv.htm
    Does the network adapter with the power management options could hang the server 2003 R2?
    With old intel PROSet and check the [allow the computer to turn off this device to save power]. Does this can crash the server?
    Saturday, July 05, 2008 3:10 AM
  • Today the server 2003 R2 hang again. So, the network adapter with the power management options is not the reason of the server hang. Now, I try to update the Intel adapter driver. Because I found the Server company's Intel PROSet is V10. I update to the PROSet V13. Maybe it is the problem. Dose any one have the same experience? 
    • Marked as answer by janhome Tuesday, July 29, 2008 2:45 AM
    • Unmarked as answer by janhome Tuesday, August 26, 2008 8:29 AM
    Saturday, July 12, 2008 1:42 PM
  • Hello,

    yes I have the same issue with one of our customer server (HP ML 350 G5 x64). We are running Windows 2003 R2 SP2 on this server. The system is used as file & print server, dc, and virtual server host for a small remote office.
    All drivers are up to date. Randomly the systems stops serving any server service related services. File shares are not longer accessible, RDP or console Logon is not possible. But connecting via compmgmt.msc from another systems works perfect.
    So we are able to restart the workstation service and after that, we are able to logon via rdp or the console.

    The problem seems to be related to the server services of this machine. We are not able to restart the server service.
    It hangs during shutdown. So we have to reboot the whole server and everything works fine for a few hours and
    sometimes for a few days. I spend a lot of time to narrow down this problem with no great luck. I disabled "network chimney" because we had a lot of troubles with this SP2 feature on a couple of machines (KB 948496 does this too) but this wasn’t the trick in this case.

    So I think about completely reinstalling that system, but this time without SP2.

    Sunday, July 13, 2008 5:00 PM
  • Dear Mike
      Which the network adapter does the HP server use? And can you tell me this network adapter's driver version? Because In Taiwan, I and another member are trying if the network adapter driver's problem is or not. Thanks.
    • Edited by janhome Monday, July 14, 2008 9:12 AM edit word
    Monday, July 14, 2008 9:08 AM
  • It should be the old driver's problem. After I update network adapter driver is about 17 days. It is still working.
    • Marked as answer by janhome Tuesday, July 29, 2008 2:44 AM
    • Edited by janhome Tuesday, July 29, 2008 2:45 AM wrong word
    • Unmarked as answer by janhome Tuesday, August 26, 2008 8:29 AM
    Tuesday, July 29, 2008 2:44 AM
  • Hello,

    Same problem here - HP DL 380, win 2003 R2, server role - file server.

    File services seem to freeze up randomly, sometimes a few days sometimes after a week.

    Very odd, drivers are updated, no other issues.

    Mohan
    Thursday, August 07, 2008 6:19 AM
  • Dear Mohan
      The network adapter's driver, you must update from the adapter's company like intel or BroadCom, not download from the server's company or driver CD.
          In Taiwan, I and another company's mis had update driver more than 30 days with different server and network adapter, and our server is still working. 
          We thought that is the problem between 2003 R2 net use command and old network adapter's driver.
    Thnaks.
    http://forums.microsoft.com/Technet-CHT/ShowPost.aspx?PageIndex=1&SiteID=23&PageID=1&PostID=3561865#3561865
    • Marked as answer by janhome Friday, August 08, 2008 2:31 AM
    • Edited by janhome Monday, August 11, 2008 2:52 AM update
    • Unmarked as answer by janhome Tuesday, August 26, 2008 8:29 AM
    Friday, August 08, 2008 2:21 AM
  • Thanks Jan,

    I updated the latest drivers from HP last week, looks okay so far. If it freezes up again, then i'll try the drivers from Broadcom.

    Best
    Mohan
    Friday, August 08, 2008 3:16 AM
  • Dear Mohan
        Do you use the server 2003 r2 FSRM? Because FSRM is the different file server tool with the old server 2003. I think maybe FSRM with old network adapter driver cause the problem.

    http://support.microsoft.com/kb/932578
    • Edited by janhome Thursday, August 14, 2008 1:54 AM update
    Tuesday, August 12, 2008 9:10 AM
  • Hang Again.
    Tuesday, August 26, 2008 8:30 AM
  •  Hi Guys,
                    I have the same problem for at least 2 different set of server 2003 R2 SP2, It hangs intermittently, nic card use include linksys line100txv.5, boardcom... it still hang even after driver update... some hangs while they try to save excel file, and some custom program... epsecially those file or program that is constantly share by everybody.. think it is a sp2 issues. only a reboot will solve the problem temporary... just disable network threat protection & Proactive protection for Symantec Endpoint...

    Ken
    Wednesday, August 27, 2008 2:23 AM
  • Hi, All

    can you please enable Diagnostic logging , maybe you get a few error to trace the cuase of the problem that you face
    http://support.microsoft.com/kb/314980
    set level , 3 (Extensive) or 4 (Verbose)
    Hikmat Kanaan
    Wednesday, August 27, 2008 7:25 AM
  • Dear Hikmat
       Thanks your suggestion. My server 2003 R2 is not a DC. It is just a normally file server with FSRM. So, I can't find the regedit key of the NTDS/Diagnostic.
      The server hangs like Ken describing(.....while they try to save excel file, and some custom program... epsecially those file or program that is .....).
      This time, I remove all the NIC driver and Tool(like Proset). And just install the NIC driver without any other tool.Try and try angin....
    Wednesday, August 27, 2008 8:22 AM
  • Hello Mike, Ken and Mohan
      We have the same problem here. Two question for you. First, does your server 2003 R2 now is ok or not? Second, the server have the same problem, I must know does your server use the onboard raid (like intel ESB2 SATA RAID Controller) for mirror, not use another raid card? Without the answer I can't make sure is the RAID controller's problem or not. Thanks for your answer.
    Thursday, August 28, 2008 2:53 AM
  •  Hi Guys,
                    both the server is not DC also. First Server runs on Intel Matrix Sotrage Raid (Hardware on board) while the other run on software raid 1 of Server 2003, Still monitoring both the server . I do not think it is the Raid issue, as for my case the same raid i had use it for many 2003 server SP1 there is no issue.... This is the only two set that is having error and there are both SP2 that just newly install abt a month ago.... What is the anitvirus You gys using? Endoint?
    Thursday, August 28, 2008 3:01 AM
  • Dear Ken

      I use the Trend officescan on the server. Before, I had try the officescan use on it or not, it didn't the antivirus's problem.
      Now I know it may not be the on board raid's problem. So, still to test the NIC's driver.
    • Edited by janhome Thursday, August 28, 2008 3:20 AM add word
    Thursday, August 28, 2008 3:19 AM
  • janhome said:

    Hang Again.



    Hi Jan,

    Yes, im using FRSM, but it has been a few weeks since the last time it froze.

    I did one other thing with my driver update - setup "User Profile Hive Cleanup Service" or UPHClean, available at 

    http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en

    Give that a try, apparently profiles stored by the file server tends to be a problem.

    Best
    Mohan

    Thursday, August 28, 2008 7:41 AM
  • 9/5 Hang again. I will try the "User Profile Hive Cleanup Service". Thanks.
    Friday, September 05, 2008 3:36 AM
  • 9/7 Hang again. So, "User Profile Hive Cleanup Service" is not the problem. I reset the network adapter and rejoin the domain. If it hang again and still without any error log, I will move the file server again. And this time, I will try the RAID card.
    Sunday, September 07, 2008 9:11 AM
  • Hi Jan,

    Mine's been up for 2 weeks now, no prob.

    Updated the drivers & installed the hive cleaner.

    Could it be the NIC's itself?

    Best
    Mohan
    Monday, September 08, 2008 10:07 AM
  • Dear Mohan
       I had change the server machine in 6/24. But it still have the same problem. Maybe the two machine's intel NIC not ok.

    Best
     Jan
    Tuesday, September 09, 2008 2:47 AM
  • Hi Jan,

    How many users do you have connecting to the file server?

    Is this a DL380 as well?

    Best
    Mohan
    Tuesday, September 09, 2008 3:21 AM
  • Dear Mohan
      It's a Tyan server with Tyan S5372-LH server board.

    http://www.tyan.com/product_board_detail.aspx?pid=585

    About 100 users connecting to the file server, and use net use command with share folders.

    Jan
    Tuesday, September 09, 2008 4:28 AM
  • Hi Guys,
                   both the server still encounters hanging after 1 week+ , both server got 2 nic port, and one of them had been disable in bios. how many network card your server have? Might try to reload the server with sp1, if it still continue to hang in order to isloate is that sp2 problem.

    Ken

    Thursday, September 11, 2008 3:43 PM
  • Dear Ken
        I have Four Tyan servers. Just this file server is tyan server install Server 2003 R2 with SP2 and just have two Network adapters. Others are running the server 2003 with sp2(not R2) and have three Network adapters. Those three machine didn't have any problem and never froze before.
       Some question, do you usually open the Computer Management and watch the Shared Folders > Sessions, and didn't close it?
        Do you use the R2's FSRM(File server resource management) for floder quota?
        Do you use the Intel Matrix Storage Manager?
        Last, which the server 's VGA chipset is?

       If the first two questions is yes. I think maybe the FSRM or R2's Management have some problem.
    • Edited by janhome Friday, September 12, 2008 1:56 AM add question
    Friday, September 12, 2008 1:41 AM
  • Dear Jan,

    It looks like a lot of people are having issues with file services on 03 R2, this thread that i came across seems to have helped some people, perhaps you could try what dragosd recommended.

    http://virtualizationreview.com/forums/forum_posts.asp?tid=3736&pn=1&Tpn=1

    Best
    Mohan

    Friday, September 12, 2008 4:26 AM
  •  

    Dear Jan,

    It looks like a lot of people are having issues with file services on 03 R2, this thread that i came across seems to have helped some people, perhaps you could try what dragosd recommended.

    http://virtualizationreview.com/forums/forum_posts.asp?tid=3736&pn=1&Tpn=1

    Best
    Mohan

    Friday, September 12, 2008 4:30 AM
  • Thank Mohan
      I check

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters 下

    EnableTCPChimney

    EnableRSS

    EnableTCPA

    should I set all the key to 0(disable).

    Dose anyone know why I still check those key after update to R2 SP2?

    Friday, September 12, 2008 6:28 AM
  •  

    Dear Jan,

    It looks like a lot of people are having issues with file services on 03 R2, this thread that i came across seems to have helped some people, perhaps you could try what dragosd recommended.

    http://virtualizationreview.com/forums/forum_posts.asp?tid=3736&pn=1&Tpn=1

    Best
    Mohan

    Friday, September 12, 2008 6:33 AM
  • Dear Ken
      Can you check the key

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

    EnableTCPChimney

    EnableRSS

    EnableTCPA

    Dose the three keys is disable(0) or enable(1), Thanks.

    If your server have the enable setting, maybe this is our problem. Thnaks.

    • Edited by janhome Friday, September 12, 2008 7:25 AM update question
    Friday, September 12, 2008 7:11 AM
  •  Hi Jan,

    FYI, on our servers it's enabled.

    If you go through the link i sent, its related to MS's Scalable Network Pack update. The updates seem to have caused more harm than good.

    Best
    Mohan
    Monday, September 15, 2008 2:29 AM
  • Thanks
      I will try the Download the 948496 package now.  Although I had install the KB948496 when the package released in march. But it seems not disable the TCP Chimney(KB948496 disable features in the Scalable Networking Pack). So, I'll install again and watch if it is ok or not.

      (http://support.microsoft.com/kb/948496)

    Hello Ken
      Can you check the three key of the TCP Chimney?
    • Edited by janhome Monday, September 15, 2008 7:29 AM update
    Monday, September 15, 2008 6:38 AM
  • Hi Jan,

                Both the server had all the 3 keys disable "0"

    Monday, September 15, 2008 7:05 AM
  •   Today(9/17), I install KB948496 again.

    (http://support.microsoft.com/kb/948496)

    After that, TCP Chimney and TCPA and RSS are disable. I don't know why TCPA is not disable next time I installed KB948496. And I Disable the RSS options in Network adapter's properties(In the Advanced) either. Intel PROSet default is Enable.
    • Edited by janhome Thursday, September 18, 2008 6:32 AM Update RSS
    Wednesday, September 17, 2008 3:35 AM
  • Still hang tonight.
    So, it is not TCP Chimney's problem.
    I will move the server again in 10/10. And this time I will use the RAID Card(Not the onboard Intel RAID).
    If anyone still have any suggestion, please tell me. Thanks.
    Thursday, September 25, 2008 2:03 PM
  •  Hi Jan,
                Don't think it is because of the raid, as one of the server is using software raid only by server 2003 , it hangs also...
    Monday, September 29, 2008 8:15 AM
  • Hello every have the same problem's people, does your south bridge chipset is 63xxESB or ESB6321?
    • Edited by janhome Thursday, October 02, 2008 6:49 AM It seems the south bridge I/O problem. So, I want to try a RAID Card.
    Tuesday, September 30, 2008 9:10 AM

  • It seems the south bridge I/O problem. So, I want to try a RAID Card.
    Thursday, October 02, 2008 6:49 AM
  • Hi everybody,

    we are still troubleshooting that problem on one server (2 month now).
    We opend a case by microsoft a few weeks ago but still no solution from these guys.

    We changed the mainboard (onboad nic) and today we will change the second nic.
    We tested several driver versions but also no luck.

    The FSRM may be a interessting point to consider we will try this.

    Greetings to everybody!

    Wednesday, October 08, 2008 11:35 AM
  •   With the  Intel ESB6321 south bridge, my server set the ESB2 RAID controller and two Intel Pro/1000 EB network adapters embedded in the south bridge.
      So, if your network adapter is not embedded in the south bridge, like other's server used
    BroadCom adapter. Then, when you update the network adapter driver, your server might OK. But maybe if your raid controller and network adapter are embedded in the south bridge, some unknow I/O loading's problem with the OS-server 2003 R2 will freeze your server. So, the server hardware company suggest us to use a RAID Card to set the HD Raid without use the south bridge RAID Controller. Maybe it's my server's problem.
    Monday, October 13, 2008 6:30 AM
  • 10/10 I had add a RAID Card for the server, I think maybe the reason is...
    1. If your server is like Intel ESB6321 south bridge(unsure other chipset had the same problem or not) + Intel Onboard ESB2 Raid Controller also in south bridge+ Intel Pro/1000 EB NIC + Server 2003 R2 file server, when update all drivers, Server still hang or freeze. I guess it because south bridge simulated RAID controller and run for NIC(did not have it's own chipset). When some unknow I/O problem appear, then server is no response. Intel think the onboard RAID controller is not the standard solution for the RAID Control.
    2. If your server is like Intel xxxxxx south bridge(unsure other chipset had the same problem or not) + Intel Onboard xxxx Raid Controller also in south bridge + BroadCom adapter NIC + Server 2003 R2 file server, because BroadCom adapter have it's own chipset, update the BroadCom driver, then OK.
    Maybe is. I still observe the server.
    • Edited by janhome Saturday, October 18, 2008 2:31 AM add word
    • Marked as answer by janhome Monday, October 27, 2008 7:01 AM
    Saturday, October 18, 2008 2:27 AM
  • Hi everybody,

    we found the solution in our case. The cause was the Kaspersky AntiVirus Build 6.0.2.690.
    After uninstalling the software the server works pretty well.

    In an earlier state of the troubleshooting we disabled the Kaspersky AV but this was not enough.
    The software must completely uninstalled.

    After two weeks without any problems we installed the Version 6.0.3.837. of the Kaspersky AntiVirus.
    This was three days ago and since than the server is still stable.

    Maybe that helps someone else having that issue.

    Greetings!

    • Proposed as answer by michael rickert Thursday, November 20, 2008 10:54 PM
    • Unproposed as answer by janhome Wednesday, February 04, 2009 3:33 AM
    Thursday, November 20, 2008 10:54 PM
  • Hi janhome, did this problem get resolved? We are having same issue. Opened case with Microsoft with not results.
    Tuesday, January 27, 2009 6:22 PM
  • Yes, after add a RAID card. It didn't happened again.
    • Marked as answer by janhome Wednesday, February 04, 2009 3:33 AM
    Wednesday, February 04, 2009 3:33 AM
  • Hi mike,

    Recently my HP Proliant DL380 G5 witch execute SBS 2003 R2 (with last drivers and firmwares) freeze time to time, and i am not able to detect the source of the problem. The Anti-virus I am using is Kaspersky Build 6.0.3.837. So, did you experienced some troubles since you have installed the Kaspersky Build 6.0.3.837 ?

    regards
    Saturday, February 14, 2009 1:07 PM
  • Hello,

    For information, I have uninstalled Kaspersky Build  6.0.3.837, and the server works fine until now, I think and confirm my idea  that a recent update from microsoft is incompatible with Kasperky !

    My server seems to work fine now...

    Regards
    Sunday, February 15, 2009 3:08 PM