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Windows 2008 Foundation Server and Terminal Services Licenses - The serial number is not valid

    Question

  • Hi

    I have a Windows 2008 Foundation server running on a HP ProLiant ML 115.  I want to be able to use the server as a terminal server and I have purchased some Windows 2008 terminal services client access licenses (CALs), MS product number X14-52739 (HP Branded product 46753-B21).  The server is a member of a Windows 2003 SBS domain, I have installed the Terminal Services Licensing Manager on the Foundation server and the discovery scope is forest wide.  When I go to install the TS CALs through the automatic connection to the MS clearance house, I receive an error, The serial number is not valid.  I have tried to install the licenses through a web browser and also via telephone, however the license team are telling me the license code I have is invalid.

    As a test I have tried to install the TS CAL license I have on a Windows 2008 Standard server through the web browser installation method and goes through the motions to install the license ok.  So the TS CAL license code I have is ok, but just won't activate / install on a Windows 2008 Foundation server.

    As an another test, I have tried to install some 2008 TS CALs supplied through our Microsoft Partner Program, however these will also not activate / install on the Windows 2008 Foundation server.

    Has anyone else had this problem, or know if there are different TS CALs available for Windows 2008 Foundation server?

    Many thanks

    Friday, December 04, 2009 3:24 PM

Answers

  • Hi Folks,

    I just got word that the licensing team has identified the issue for this, and is in the process of making the necessary changes at the MS Clearing House.  So it is getting fixed! When this is done, I will update this post.

    :)
    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!) 
    Friday, December 11, 2009 4:15 PM
    Moderator

All replies

  • Paul,

    Foundation Server has RDS functionality (per Microsoft documentation: http://www.microsoft.com/windowsserver2008/en/us/r2-compare-features.aspx ), so that is good.

    Have you tried installing the license server on another machine and then installing the CALs?

    How about calling the MS Clearing House and having them help you?

    Also, I don't understand what you did here: "As a test I have tried to install the TS CAL license I have on a Windows 2008 Standard server through the web browser installation method and goes through the motions to install the license ok"

    TS CALs get installed via the license server.  So how exactly did you do this test? Did you install a TS license server somewhere else and then install the TS CALs?  If not, perhaps your TS CAL is not really a TS CAL, but maybe a Windows CAL?

    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!)
    Friday, December 04, 2009 4:11 PM
    Moderator
  • Hi Kristin

    Thank you for response.  Unfortunately, the only server I can install the Terminal Server Licensing Manager in this environment is on the Windows 2008 foundation server.  It is not possible to install 2008 TS CALs on a Terminal Server licensing server running Windows 2003 server.

    As I said in my original post, I have tried to call the MS clearing house, but they say I do not have a valid TS CAL license key and won't help any further.

    As regards your final comment, I did install Terminal Server Licensing Manager on a Windows 2008 Standard server, activated the server, selected the option to use the Web Browser to install licenses, inputted the server ID from the Windows 2008 Standard server, filled in my details, selected to use the License Pak (Retail Purchase), then was able to put in the 2008 TS CAL license code and was able to add the TS CAL license to the list of keys to be installed.  I am not able to do this on the Foundation server, as it comes back with Invalid License Code as soon as I press the add button.

    Hope this makes sense.  Any help would be appreciated.

    Friday, December 04, 2009 4:47 PM
  • Paul,

    It sounds like you have gone through the motions to install the CALs on another 2008 Std server, but never actually punched the button to complete the process; in other words, because it was added to the "to be installed list", which was further than you got on Foundation server, you assume the CALs are valid.  Is that right?

    if so, then these are my thoughts:

    1.  You have a valid TS CAL, but foundation server does not take it.  If so then why? can Foundation Server not actually function as a LS? I have not found documentation saying that.

    2.  You don't actually have a valid code, even though it gets added to the "to be installed" list.

    I would go back, add it to the 2008 Std server again and actually install it. IF that works, then I would take that to the Clearing House see if they can help you there. You can get them to at least re-issue the licenses.  If this works, then I would be interested to know so we can pursue further.

    If they do not install all they way, then you know you need to go back to your vendor and get them to re-issue what you need.

    In the meantime, I am looking for anything that states unequivocally that Foundation server cannot be a license server. The only limitations I have found are stated in the comparison guides: http://www.microsoft.com/windowsserver2008/en/us/r2-compare-roles.aspx
    • 50 RDS connection limit
    • 50 RD Gateway connection limit

    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!)
    Friday, December 04, 2009 9:49 PM
    Moderator
  • Hi Kristan

    Thank you once again for your reply.

    I have managed to successfully install the 2008 TS CALs on a Windows 2008 Standard server.  This proves the TS CAL is valid, however it will not install on a Windows 2008 Foundation server with a message "The serial number is not valid".  Of course when I come to eventually install the license on the Foundation server, I will now have to get MS Clearing House to release the TS CAL, as it has now already been installed on another server.

    Like you, I have been unable to find any documentation to confirm if the Windows 2008 Foundation server can be a TS license server.  However, it would not be cost effective to purchase and install a Windows 2008 Standard server just to act as a TS license server for the Windows 2008 Foundation server!!

    As far as I can tell, it is like the server ID that the Windows 2008 Foundation server is producing in the TS license server is incorrect for the TS CALs.  I have been unable to find any 2008 TS CAL product that is specifically designed for the Windows 2008 Foundation server, except for a possible HP branded product which is 2008 TS CALs for emerging markets, which of course can't be purchased in the UK.  As I mentioned in my first post, I have even tried to install some 2008 TS CALs supplied through our Microsoft Partner Program, however these will also not install on the Windows 2008 Foundation server.

    I have tried to contact MS Clearing House on several occasions, but as soon as I give them the server ID and TS CAL license code, they tell me that the TS CAL license code is invalid, which of course I know it isn't.  I will contact MS Clearing House again and see if they are prepared to re-issue the license.  Of course if I go back to the vendor to re-issue the license, I am going to be in exactly the same situation.

    It is like the servers at MS clearing house need to be updated to accept the server ID that the Windows 2008 Foundation server is producing in the TS license server with the 2008 TS CAL packs.  I can't believe that anyone else is not having similar problems.

    Many thanks

    Paul

    Saturday, December 05, 2009 10:36 AM
  • Paul,

    Now that you have successfully installed the TS CALs on a Std server, I absolutely agree with you on all points.  I would think it highly unlikely that MS would make you purchase another 2008 server just to be a license server for a RDSH implemented on Foundation Server 2008.  I am going to ask the Microsoft TS Forum lead to take a look at this thread and perhaps get the licensing team to check this out. So hang tight, and hopefully we can get to the bottom of this :)
    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!) 
    Saturday, December 05, 2009 6:34 PM
    Moderator
  • Hi Kristin

    Thank you for your help with this matter.  I will await the outcome of your investigations.

    Thanks again

    Paul
    Saturday, December 05, 2009 9:48 PM
  • Hi,

    Is it possible that the RDS-CAL are of WS2008R2?

    You can read:

    An update is available that enables the Terminal Services license servers that are running Windows Server 2008 to be able to use the CALs for the Windows Server 2008 R2 Remote Desktop Services
    http://support.microsoft.com/kb/968074/en-us/

    Hope this helps,


    Tomas Hidalgo
    Sunday, December 06, 2009 10:49 AM
  • Hi Tomas

    Thank your for your post.  I can confirm that the TS CALs I have purchased, are 2008 TS CALs and NOT the new R2 RDS CALs.  The server is Windows 2008 Foundation server (not R2).

    Many thanks

    Paul
    Sunday, December 06, 2009 10:57 AM
  • Paul,

    I have gotten word that the RDV Licensing team is looking at this now, and will get back to us when they have something.  So hang tight, hopefully we will know something soon! :)
    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!) 
    Tuesday, December 08, 2009 6:44 PM
    Moderator
  • Hi Kristin

    Thank you for update.

    Cheers, Paul
    Tuesday, December 08, 2009 8:51 PM
  • Hi,
    I have the exact same fault in the same situation.
    Foundation 2008 server part of a domain being used as a terminal server, and the 2008 ts licence cals will not install - invaild licence code.
    After 3 months of trouble shooting with microsoft, we have achieved nothing.
    We have tried reinstalling the ts licencing, removed all roles and reinstalled terminal services and licencing only.  Remove server from the domain.
    Even got a new ts cal key from Microsoft that didnt work either.
    When the ts cal keys are checked, they seem to be vaild, but they will not work with foundation.
    The lastest news was this, I cut and pasted from an email.  I've no idea what it means.

    We have checked and found that the TSLS is of Beta3 Version whereas the License codes being used are of WS2008.Due to this the error is coming up.

    I'm now runnig up a new install on a spare box just so my cllient can continue with ts as the grace period runs out tomorrow...
    Really crazy! 
    Wednesday, December 09, 2009 1:11 PM
  • Hi

    I have eventually managed to get this problem fixed for me through Microsoft Premier Support, 0118 909 7994.  After eventually being put through to the licensing department, I read off my server ID from TS Licensing Manager and 2008 TS CAL license code, and they returned a license key pack ID which I was able to add to the server.  This then installed my 5 user TS CAL.  I get the feeling that this is a workaround rather than a fix, and next time I come to install a Windows 2008 Foundation server, I think I am going to hit the same problem.  Hopefully the RDV Licensing team will come up with a proper fix.

    Many thanks

    Paul
    Thursday, December 10, 2009 2:22 PM
  • Paul,

    Glad to hear you have this working.  I agree, I think something is wrong here and I am looking forward to hearing from the product group on this.  More to come when I get anything...
    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!) 
    Thursday, December 10, 2009 9:56 PM
    Moderator
  • Hi Folks,

    I just got word that the licensing team has identified the issue for this, and is in the process of making the necessary changes at the MS Clearing House.  So it is getting fixed! When this is done, I will update this post.

    :)
    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!) 
    Friday, December 11, 2009 4:15 PM
    Moderator
  • Any word on the status of this?  I've been fighting this issue since early November.  Foundation Server and Terminal Services/Remote Desktop Services CALS....
    Wednesday, January 06, 2010 2:46 PM
  • JOhn,

    I have not heard back from them as of yet, but I would call premiere support, reference this thread, and get them to give you a good key pack (like Paul did above).
    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!) 
    Wednesday, January 06, 2010 7:36 PM
    Moderator
  • Hi Kristin,

    Are there additional data to this problem?

    In the Technet TS forums in Spanish we have a case identical to that described in this post.

    Thank you very much for your help and your time.



    Un saludo,

    Tomas Hidalgo

    Colobora con el foro: Si la respuesta es de utilidad para resolver tu duda/problema, usa la opción "Marcar como repuesta" .

    Thursday, January 14, 2010 6:45 AM
  • Ok folks, I jsut got word that this is fixed.  Can someone test for me?

    If you can, please email me at kristin.l.griffin AT gmail DOT com

    THanks!
    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!) 

    I finally started my blog: blog.kristinlgriffin.com
    Tuesday, February 02, 2010 7:18 PM
    Moderator
  • 2008 TS CALS activated ok on a Win 2008 Foundation Server with the TS license server on the same server. Looks like it's fixed :)
    Tuesday, March 09, 2010 3:41 PM
  • AWESOME!
    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!) 

    I finally started my blog: blog.kristinlgriffin.com
    Tuesday, March 09, 2010 8:02 PM
    Moderator
  • Kristin

    Many thanks for all your help to get this problem resolved.

    Cheers, Paul
    Tuesday, March 09, 2010 9:05 PM