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WSUS will not update newer WUA version clients!!! RRS feed

  • Question

  • My Setup 

    WSUS Version 3.0 SP2

    Windows Server 2003

    Clients - XP/Win7

    WUA version 7.4.7600.226 have been updating and reporting fine to WSUS. I recently added a few clients to WSUS and they seem to come with newer version of WUA (Ver. 7.6.7600.256) but they have been sitting in WSUS not reporting or pulling updates for days. I have approved updates these past days too and the other clients have been updating fine.

    Here is the log on the workstations

    2012-07-11 14:16:03:984 1544 f40 AU Triggering AU detection through DetectNow API
    2012-07-11 14:16:03:984 1544 f40 AU Triggering Online detection (non-interactive)
    2012-07-11 14:16:03:984 1544 8e0 AU #############
    2012-07-11 14:16:03:984 1544 8e0 AU ## START ##  AU: Search for updates
    2012-07-11 14:16:03:984 1544 8e0 AU #########
    2012-07-11 14:16:03:984 1544 8e0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {8387A1C9-3B12-4EFF-8F1E-AE5CFC4AD1C4}]
    2012-07-11 14:16:03:984 1544 b24 Agent *************
    2012-07-11 14:16:03:984 1544 b24 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-07-11 14:16:04:000 1544 b24 Agent *********
    2012-07-11 14:16:04:000 1544 b24 Agent  * Online = Yes; Ignore download priority = No
    2012-07-11 14:16:04:000 1544 b24 Agent  * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
    2012-07-11 14:16:04:000 1544 b24 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2012-07-11 14:16:04:000 1544 b24 Agent  * Search Scope = {Machine}
    2012-07-11 14:16:04:796 1544 b24 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
    2012-07-11 14:16:04:968 1544 b24 Misc Microsoft signed: Yes
    2012-07-11 14:16:04:968 1544 b24 Misc WARNING: Digital Signatures on file C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab are not trusted: Error 0x800b0001
    2012-07-11 14:16:04:968 1544 b24 Setup FATAL: IsUpdateRequired failed with error 0x800b0001
    2012-07-11 14:16:04:984 1544 b24 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x800b0001
    2012-07-11 14:16:04:984 1544 b24 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x800B0001
    2012-07-11 14:16:04:984 1544 b24 Agent  * WARNING: Skipping scan, self-update check returned 0x800B0001
    2012-07-11 14:16:04:984 1544 b24 Agent  * WARNING: Exit code = 0x800B0001
    2012-07-11 14:16:04:984 1544 b24 Agent *********
    2012-07-11 14:16:04:984 1544 b24 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-07-11 14:16:04:984 1544 b24 Agent *************
    2012-07-11 14:16:04:984 1544 b24 Agent WARNING: WU client failed Searching for update with error 0x800b0001
    2012-07-11 14:16:04:984 1544 f20 AU >>##  RESUMED  ## AU: Search for updates [CallId = {8387A1C9-3B12-4EFF-8F1E-AE5CFC4AD1C4}]
    2012-07-11 14:16:04:984 1544 f20 AU  # WARNING: Search callback failed, result = 0x800B0001
    2012-07-11 14:16:04:984 1544 f20 AU  # WARNING: Failed to find updates with error code 800B0001
    2012-07-11 14:16:04:984 1544 f20 AU #########
    2012-07-11 14:16:04:984 1544 f20 AU ##  END  ##  AU: Search for updates [CallId = {8387A1C9-3B12-4EFF-8F1E-AE5CFC4AD1C4}]
    2012-07-11 14:16:04:984 1544 f20 AU #############
    2012-07-11 14:16:04:984 1544 f20 AU AU setting next detection timeout to 2012-07-11 20:08:20
    2012-07-11 14:16:04:984 1544 f20 AU Setting AU scheduled install time to 2012-07-12 17:00:00
    2012-07-11 14:16:09:984 1544 b24 Report REPORT EVENT: {BF0CDCEF-33F7-4575-865D-EDA02F0DE708} 2012-07-11 14:16:04:984-0500 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 800b0001 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x800b0001.

    I have applied KB2720211 to WSUS server successfully a few days ago to attempt to fix this but didn't have any luck. Any help will be appreciated. 

    Wednesday, July 11, 2012 7:23 PM

Answers

  • Hi,

    If your clients get the WARNING: SelfUpdate check failed to download package information, error = 0x800B0001.It indicates that the client has been updated to the new Windows Update Agent, and the new WUAgent cannot talk to an older WSUS3SP2 server. You need to install KB2720211 on your WSUS server.


    If it doesn't work,pls refer to WSUS KB2720211 : Common issues encountered and how to fix them.


    regards,

    Clarence


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    Friday, July 13, 2012 4:26 AM

All replies

  • I have the same issue with 2 machines that were working great till a few days ago.

    2012-07-12    09:12:15:186    1588    8b8    PT    WARNING: Cached cookie has expired or new PID is available
    2012-07-12    09:12:15:186    1588    8b8    PT    Initializing simple targeting cookie, clientId = ea1c6bd4-5bee-4be4-8d51-8880df16f642, target group = , DNS name = ******.*****.local
    2012-07-12    09:12:15:186    1588    8b8    PT      Server URL = https://******.*****.local:8531/SimpleAuthWebService/SimpleAuth.asmx
    2012-07-12    09:12:15:233    1588    8b8    Report    Uploading 1 events using cached cookie, reporting URL = https://******.*****.local:8531/ReportingWebService/ReportingWebService.asmx
    2012-07-12    09:12:15:233    1588    8b8    Report    Reporter successfully uploaded 1 events.
    2012-07-12    10:37:17:923    1588    bc8    AU    AU received policy change subscription event
    2012-07-12    10:54:16:170    1588    bc8    AU    #############
    2012-07-12    10:54:16:170    1588    bc8    AU    ## START ##  AU: Search for updates
    2012-07-12    10:54:16:170    1588    bc8    AU    #########
    2012-07-12    10:54:16:170    1588    bc8    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {CB8A8663-19C1-4D2A-A33A-0EB5ADA8AA72}]
    2012-07-12    10:54:16:170    1588    ce0    Agent    *************
    2012-07-12    10:54:16:170    1588    ce0    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-07-12    10:54:16:170    1588    ce0    Agent    *********
    2012-07-12    10:54:16:170    1588    ce0    Agent      * Online = Yes; Ignore download priority = No
    2012-07-12    10:54:16:170    1588    ce0    Agent      * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
    2012-07-12    10:54:16:170    1588    ce0    Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2012-07-12    10:54:16:170    1588    ce0    Agent      * Search Scope = {Machine}
    2012-07-12    10:54:17:108    1588    ce0    Misc    Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
    2012-07-12    10:54:17:124    1588    ce0    Misc     Microsoft signed: Yes
    2012-07-12    10:54:17:124    1588    ce0    Misc    WARNING: Digital Signatures on file C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab are not trusted: Error 0x800b0001
    2012-07-12    10:54:17:124    1588    ce0    Setup    FATAL: IsUpdateRequired failed with error 0x800b0001
    2012-07-12    10:54:17:124    1588    ce0    Setup    WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x800b0001
    2012-07-12    10:54:17:124    1588    ce0    Setup    WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x800B0001

    • Edited by hutchnate Thursday, July 12, 2012 6:15 PM
    • Proposed as answer by hutchnate Thursday, July 12, 2012 9:08 PM
    • Unproposed as answer by hutchnate Thursday, July 12, 2012 9:09 PM
    Thursday, July 12, 2012 6:13 PM
  • I fixed my clients by copying the old 7.4 client files over the 7.6 files. File names are below. Stopped the bits & automatic updates services first. restarted then did wuauclt /detectnow.

    cdm.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    wuapi.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    wuapi.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    wuauclt.exe: target version = 7.4.7600.226, required version = 7.4.7600.226
    wuaucpl.cpl: target version = 7.4.7600.226, required version = 7.4.7600.226
    wuaucpl.cpl.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    wuaueng.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    wuaueng.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    wucltui.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    wucltui.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    wups.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    wups2.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    wuweb.dll: target version = 7.4.7600.226, required version = 7.4.7600.226

    • Proposed as answer by hutchnate Thursday, July 12, 2012 9:11 PM
    • Unproposed as answer by Lawrence Garvin Friday, July 13, 2012 9:16 PM
    Thursday, July 12, 2012 9:11 PM
  • Hi,

    If your clients get the WARNING: SelfUpdate check failed to download package information, error = 0x800B0001.It indicates that the client has been updated to the new Windows Update Agent, and the new WUAgent cannot talk to an older WSUS3SP2 server. You need to install KB2720211 on your WSUS server.


    If it doesn't work,pls refer to WSUS KB2720211 : Common issues encountered and how to fix them.


    regards,

    Clarence


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    Friday, July 13, 2012 4:26 AM
  • Clarence, that did the job! Excellent Thank you!
    Friday, July 13, 2012 1:30 PM
  • thanks very much the patch KB2720211  fixed the issue ... much appreciated

    Regards;

    Ahmed

    Tuesday, July 17, 2012 4:50 PM
  • This link worked for me !!!! 

    That worked really fantastic !!

    Follow it "As- Is"

    http://social.technet.microsoft.com/Forums/en-US/winserverwsus/thread/a47039d9-4d45-4a61-aa26-6100aeffc1f0

    Monday, December 3, 2012 5:16 PM