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Issues while connecting with Apple's RDS app through VPN SSL RRS feed

  • Question

  • Hi there, 

    I'm actually facing some issue while trying to connect with my customer's Ipad & Iphone to an offsite server through a SSL VPN (Stormshield). 

    When I iniate the connection to the server once the VPN's started, the RDS app tries to connect (With the good credentials). But after 15min, I give up and retry, but nothing to do. 

    The SSL VPN is okay, I can connect myself to the server with the true RDS client for Windows. 

    Have someone any idea about it ? 

    Regards, 

    Tanguy.


    Sébastien SCHWARTZ

    Monday, August 12, 2019 5:07 PM

All replies

  • HI
    1 did your condition like below?
    After vpn is connected on ipad or windows client,
    ipad&iphone can not remote access the server
    windows client can remote access the same server
    2 when you remote access the server did you use the same domain account and password on both ipad and windows client ?
    3 Are both ipad and windows client in the same wireless network segment ?
    4 what's version of the Microsoft remote desktop app now?
    5 what's os version of your ipad &iphone ?
    6 when you are in internal network and don't use vpn ,can your ipad remote access the server directly?
    7 can you enter winver in command prompt on target server and look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]
    8 when you try to remote access to target server ,write the action start time and 
    the action stop time .
    is there any log about your issue on target server?

    event viewer\windows logs\

    application

    security

    system

    Event Viewer – Applications and Services Logs – Microsoft – Windows – TerminalServices-****

    Event Viewer – Applications and Services Logs – Microsoft – Windows –remote desktop management service

    Event Viewer – Applications and Services Logs – Microsoft – Windows – RemoteDesktopServices-****

    Event Viewer – Applications and Services Logs – Microsoft – Windows-remoteapp and desktop connections

    Event Viewer – Applications and Services Logs – Microsoft – Windows-remoteapp and desktop connection management




    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Tuesday, August 13, 2019 10:15 AM
    Moderator
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, August 18, 2019 10:59 PM
    Moderator
  • Hi,

    First, thanks for answering. 

    1 did your condition like below?
    After vpn is connected on ipad or windows client,
    ipad&iphone can not remote access the server 
    windows client can remote access the same server

    Exactly.


    2 when you remote access the server did you use the same domain account and password on both ipad and windows client ?

    I used exactly the same account.



    3 Are both ipad and windows client in the same wireless network segment ?

    They do.


    4 what's version of the Microsoft remote desktop app now?

    The last released.

    5 what's os version of your ipad &iphone ?

    I have to ask for. I ain't got both Ipod and Ipad right beside me...


    6 when you are in internal network and don't use vpn ,can your ipad remote access the server directly?

    I didn't try.

    7 can you enter winver in command prompt on target server and look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]

    I don't admin the server. I'll ask for it. 



    8 when you try to remote access to target server ,write the action start time and 
    the action stop time .
    is there any log about your issue on target server?

    I don't admin the server. I'll ask for it. 

    Regards,

    Tanguy. 

    • Edited by T. MEHL Monday, August 19, 2019 12:14 PM
    Monday, August 19, 2019 12:07 PM