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kb967723 & KB979306 fails to install

    Question

  • kb967723 & KB979306 fails to install on Windows 2008 SP2 server std - The virtual server is a 64bit DC running on Citrix Xenserver 5.5.0.

    Microsoft Support won't help you if its a virtual server...

    Any assistance appreciated.

    Friday, April 16, 2010 3:47 PM

Answers

All replies

  • Did you open a ticket? Microsoft will investigate the issue.  They may ask you to reproduce the issue in a different platform. Here is the Virtual Server support policy

    http://support.microsoft.com/kb/897615/

    For Microsoft customers with Premier-level support running non-Microsoft hardware virtualization software from vendors with which Microsoft does not have an established support relationship that covers virtualization solutions, Microsoft will investigate potential issues with Microsoft software running together with non-Microsoft hardware virtualization software.

    As part of the investigation, Microsoft may require the issue to be reproduced by the customer independently from the non-Microsoft hardware virtualization software. This may be done on Windows Server 2008 (with Hyper-V), the actual hardware platform with the Windows operating system installed directly upon it, or on both.”

    Anyway, are you getting any error message?    


    Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA, Network+ Houston, TX http://blogs.sivarajan.com/ http://publications.sivarajan.com/ This posting is provided "AS IS" with no warranties, and confers no rights.
    Friday, April 16, 2010 6:21 PM
  • Did you open a ticket? Microsoft will investigate the issue.  They may ask you to reproduce the issue in a different platform. Here is the Virtual Server support policy

    http://support.microsoft.com/kb/897615/

    For Microsoft customers with Premier-level support running non-Microsoft hardware virtualization software from vendors with which Microsoft does not have an established support relationship that covers virtualization solutions, Microsoft will investigate potential issues with Microsoft software running together with non-Microsoft hardware virtualization software.

    As part of the investigation, Microsoft may require the issue to be reproduced by the customer independently from the non-Microsoft hardware virtualization software. This may be done on Windows Server 2008 (with Hyper-V), the actual hardware platform with the Windows operating system installed directly upon it, or on both.”

    Anyway, are you getting any error message?   


    Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA, Network+ Houston, TX http://blogs.sivarajan.com/ http://publications.sivarajan.com/ This posting is provided "AS IS" with no warranties, and confers no rights.
    Friday, April 16, 2010 6:21 PM
  • Hi Santhosh

    for KB967723 error 80070490 is reported but no further info is available through Microsoft

    Monday, April 19, 2010 8:23 PM
  • Hi,

     

    I didn’t get this issue with my Windows Server 2008 SP2 on Hyper-V computer.

     

    By the way, the following post discussed the similar issue, please refer to check whether you can resolve the issue.

     

    Microsoft Update on Windows 2008 Server fails to install with Code 80070490 Error How do I resolve this problem?

    http://social.technet.microsoft.com/Forums/en-US/winserverManagement/thread/bf5a7c23-dfb4-4d1a-8b8c-80efcdbd6f6f

     

     

    Best Regards,

    Vincent Hu

     

    Tuesday, April 20, 2010 8:32 AM
    Moderator