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Windows 2008 R2 Ent fresh install update error 9C48

    Question

  • I have just done a fresh install of Windows 2008 R2.  I immediately ran updates and received the following error after some updates were done: "Code 9C48 Windows Update encountered an unknown error."  This error occured when trying to install the following update "Windows Internet Explorer 9 for Windows Server 2008 R2 for x64-based Systems".

    I have tried to download and install IE9 manually and also tried to reinstall the OS and do updates again.  Nothing has worked.  Any suggestions?


    Joseph Kejr

    Wednesday, April 11, 2012 2:00 AM

Answers

  • I seem to have solved the problem on my computer. I am installing Windows 7 Home Premium, but reading through this thread, the symptoms look similar enough. Please let me know if this also works for you.

    The basic premise seems to be that the IE9 installer that is online in Windows Update and even the IE9 consumer site is bad. So if we try to pull the installer from these online sources after April 10, we would always get a bad copy, whether it's from Windows Update or from a manual installation. You would know you have a bad installation if the version number in the "About Internet Explorer" dialog does not match the version number stored in the iexplore.exe executable. A good installation would have the version number displayed for both as 9.0.8112.16421. On my other computer with an old installation that updated without problems, this is indeed the version number being displayed.

    Based on this observation and taking a cue from Spectrum7glr's post about installations prior to April 10 working perfectly, I tried to locate an installer that would have binaries before April 10. Luckily, I was able to find one from Microsoft's Download Center.  Here's a link to the version for Windows 7 and Windows Server 2008 R2, 64-bit:

    http://www.microsoft.com/download/en/details.aspx?id=23332

    Instructions:

    1. Uninstall IE9, if you already have it installed, and restart the computer.
    2. Download the installer.
    3. Disconnect from the internet. This is important because the installer attempts to download the latest, bad binaries from Windows Update.
    4. Let the install finish, and restart.
    5. Reconnect to the internet and check Windows Update. If all went well, you should be able to see the Cumulative Update for IE9, instead of IE9 itself.

    Again, the key is to install without any internet connection, to prevent the installer from fetching the latest and bad binaries.

    Let me know if this works for you. I need to step out now, but will return later to perform further confirmation.

    Thanks and regards! Good luck to us.

    • Proposed as answer by crphillip Friday, April 13, 2012 2:23 AM
    • Marked as answer by jskejr Friday, April 13, 2012 3:59 PM
    Friday, April 13, 2012 1:21 AM
  • Disconnecting from the internet is not necessary. Just install with "/update-no" option.
    Thanks for the solution.


    • Edited by Lionel Hutts Friday, April 13, 2012 11:29 AM
    • Marked as answer by jskejr Friday, April 13, 2012 4:00 PM
    Friday, April 13, 2012 9:44 AM

All replies

  • That service is already set to Manual and it is already Started.

    I downloaded IE9 from Microsoft.  I tried to install this manually it shows dialog saying "Internet Explorer did not finish installing. Setup can't continue because a more recent version of Internet Explorer is installed on your computer."

    I then uninstalled IE9 from Add/Remove Programs and reinstalled it with my download.  It appeared to work.  Then I tried the updates again and received the same initial error when trying to install the same update as stated in first post.


    Joseph Kejr

    Wednesday, April 11, 2012 2:44 AM
  • I am having the exact same problem, only I am using Server 2K8 R2 DataCenter. I have done two fresh installs today and both end up the same way. I did a server build yesterday and had no problem. I am stumped.

    Wednesday, April 11, 2012 3:07 AM
  • 1) Open Windows Update.

    2) View update history

    3) Find an update for Windows that has failed to install, and then double-click the update to view more information. Updates that have failed to install, or have yet to install will display “Failed” under “Status”, next to the update name.

    4) In the “Windows Update” dialog box, next to “Error details”, review the error code for the failed update and get a list of the codes for the updates that failed.

    5) Either follow the links in the “Windows Update” dialog box under “More Information” or “Help and Support” to try to fix the problem, followed by trying to install updates again by using “Windows Update” in Control Panel” or directly copy & search the error codes on web so that someone may be able to assist you further.

    If you are not able to fix the Windows update error code 9c48 after performing the above solution, then do this, directly go to START > RUN > CMD > SFC /SCANNOW.

    Note: If above doesnt helps please post the log file located in  %windir%\Windowsupdate.log 


    http://www.virmansec.com/blogs/skhairuddin


    Wednesday, April 11, 2012 5:51 AM
  • I have the same problem. SFC /SCANNOW reports no errors, removing/reinstalling IE9 doesn't help. Windows Module Installer service is enabled. Also tried reinstalling Windows Update Agent.

    This is on a clean install of Win7 Ultimate x64.


    • Edited by Repvik Wednesday, April 11, 2012 12:48 PM
    Wednesday, April 11, 2012 12:47 PM
  • I have the same problem. Four brand new servers from Dell with windows server 2008 R2 pre-installed. They want about 60 updates from microsoft update (which is ridiculous, but I digress) all updates succeed including IE9, but then Microsoft Update wants to install IE9 again, which of course fails because it's already installed. You can uninstall it and reinstall it with no errors, through microsoft update, but the same thing comes around again, Microsoft Update never recognizes that IE9 is already installed, and keeps failing trying to install it again.

    Please advise
    Thanks
    Bill

    Wednesday, April 11, 2012 1:25 PM
  • please post the log file located in  %windir%\Windowsupdate.log we will try to solve here


    http://www.arabitpro.com

    Wednesday, April 11, 2012 1:27 PM
  • I don't see how to post or attach a file here.
    Wednesday, April 11, 2012 2:45 PM
  • post it on the sky drive and let give us permisson to donwload

    http://www.arabitpro.com

    Wednesday, April 11, 2012 3:20 PM
  • I have the same problem.

    Fresh install of Windows 2008 R2 Server Enterprise 64bit running inside Hyper-V.

    I tried reinstall, install on a different virtual machine (same Hyper-V host) and have the same error.

    What I did was ...

    - Fresh install of Windows server 2008 R2 with SP1 ent

    - Install all update (including IE9)

    - Restart server after update

    - Go back to Windows Update and IE9 still listed on the important updates list.  It will give Error Code 9C48 when apply update again.

    - I can uninstall IE 9 from Control panel and let the windows update going.  However, after reboot, IE 9 still listed in the important  update.


    Wednesday, April 11, 2012 3:33 PM
  • I have the same problem on four fresh installed servers.

    2012-04-11	17:46:47:823	 816	230	AU	Getting featured update notifications.  fIncludeDismissed = true
    2012-04-11	17:46:47:823	 816	230	AU	No featured updates available.
    2012-04-11	17:46:49:602	 816	69c	AU	Getting featured update notifications.  fIncludeDismissed = true
    2012-04-11	17:46:49:602	 816	69c	AU	No featured updates available.
    2012-04-11	17:46:53:798	1924	374	Misc	===========  Logging initialized (build: 7.5.7601.17514, tz: +0200)  ===========
    2012-04-11	17:46:53:798	1924	374	Misc	  = Process: C:\Windows\Explorer.EXE
    2012-04-11	17:46:53:798	1924	374	Misc	  = Module: C:\Windows\system32\wucltux.dll
    2012-04-11	17:46:53:798	1924	374	WUApp	No EULA acceptance needed
    2012-04-11	17:46:53:798	 816	230	AU	AU received approval from Ux for 1 updates
    2012-04-11	17:46:53:798	 816	230	AU	AU setting pending client directive to 'Progress Ux'
    2012-04-11	17:46:53:798	2032	59c	Misc	===========  Logging initialized (build: 7.5.7601.17514, tz: +0200)  ===========
    2012-04-11	17:46:53:798	2032	59c	Misc	  = Process: C:\Windows\system32\wuauclt.exe
    2012-04-11	17:46:53:798	2032	59c	AUClnt	Launched Client UI process
    2012-04-11	17:46:53:829	2032	59c	Misc	===========  Logging initialized (build: 7.5.7601.17514, tz: +0200)  ===========
    2012-04-11	17:46:53:829	2032	59c	Misc	  = Process: C:\Windows\system32\wuauclt.exe
    2012-04-11	17:46:53:829	2032	59c	Misc	  = Module: C:\Windows\system32\wucltux.dll
    2012-04-11	17:46:53:829	2032	59c	CltUI	AU client got new directive = 'Interactive Progress', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0
    2012-04-11	17:46:53:829	 816	69c	AU	BeginInteractiveInstall invoked for Download
    2012-04-11	17:46:53:829	 816	69c	AU	Auto-approved 0 update(s) for download (for Ux)
    2012-04-11	17:46:53:829	 816	69c	AU	UpdateDownloadProperties: 1 download(s) are still in progress.
    2012-04-11	17:46:53:829	 816	69c	AU	UpdateDownloadProperties: download priority has changed from 1 to 3.
    2012-04-11	17:46:53:829	 816	69c	Agent	Setting download properties on call BBE18665-52DF-4419-9CDC-E59E3D269E2D: priority=3, interactive=1, owner is system=0, proxy settings=1, proxy session id=1
    2012-04-11	17:46:53:907	 816	69c	AU	#############
    2012-04-11	17:46:53:907	 816	69c	AU	## START ##  AU: Download updates
    2012-04-11	17:46:53:907	 816	69c	AU	#########
    2012-04-11	17:46:53:907	 816	69c	AU	  # Found no download approved updates.
    2012-04-11	17:46:53:907	 816	69c	AU	#########
    2012-04-11	17:46:53:907	 816	69c	AU	##  END  ##  AU: Download updates
    2012-04-11	17:46:53:907	 816	69c	AU	#############
    2012-04-11	17:46:53:907	 816	300	DnldMgr	***********  DnldMgr: New download job [UpdateId = {FC1BAD14-3330-4129-9ED0-CCFCFF967894}.101]  ***********
    2012-04-11	17:46:54:235	 816	300	DnldMgr	  * All files for update were already downloaded and are valid.
    2012-04-11	17:46:54:313	 816	2dc	AU	>>##  RESUMED  ## AU: Download update [UpdateId = {D8BA5DBF-AADE-4125-BBDF-48DCC5950131}, succeeded]
    2012-04-11	17:46:54:313	 816	2dc	AU	#########
    2012-04-11	17:46:54:313	 816	2dc	AU	##  END  ##  AU: Download updates
    2012-04-11	17:46:54:313	 816	2dc	AU	#############
    2012-04-11	17:46:54:313	 816	2dc	AU	Successfully wrote event for AU health state:0
    2012-04-11	17:46:54:313	 816	2dc	AU	Currently showing Progress UX client - so not launching any other client
    2012-04-11	17:46:54:344	 816	2dc	AU	Successfully wrote event for AU health state:0
    2012-04-11	17:46:54:360	 816	69c	AU	Getting featured update notifications.  fIncludeDismissed = true
    2012-04-11	17:46:54:360	 816	69c	AU	No featured updates available.
    2012-04-11	17:46:55:842	 816	2a8	AU	BeginInteractiveInstall invoked for Install
    2012-04-11	17:46:55:842	 816	2a8	AU	Auto-approving update for install, updateId = {D8BA5DBF-AADE-4125-BBDF-48DCC5950131}.101, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2012-04-11	17:46:55:842	 816	2a8	AU	Auto-approved 1 update(s) for install (for Ux), installType=1
    2012-04-11	17:46:55:842	 816	2a8	AU	#############
    2012-04-11	17:46:55:842	 816	2a8	AU	## START ##  AU: Install updates
    2012-04-11	17:46:55:842	 816	2a8	AU	#########
    2012-04-11	17:46:55:842	 816	2a8	AU	  # Initiating manual install
    2012-04-11	17:46:55:842	 816	2a8	AU	  # Approved updates = 1
    2012-04-11	17:46:55:842	 816	2a8	AU	<<## SUBMITTED ## AU: Install updates / installing updates [CallId = {CB38B6F4-157B-4E20-85EC-0B562432739A}]
    2012-04-11	17:46:55:842	 816	758	Agent	*************
    2012-04-11	17:46:55:842	 816	758	Agent	** START **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2012-04-11	17:46:55:842	 816	758	Agent	*********
    2012-04-11	17:46:55:842	 816	758	Agent	  * Updates to install = 1
    2012-04-11	17:46:55:842	 816	758	Agent	  *   Title = Windows Internet Explorer 9 for Windows Server 2008 R2 for x64-based Systems
    2012-04-11	17:46:55:842	 816	758	Agent	  *   UpdateId = {D8BA5DBF-AADE-4125-BBDF-48DCC5950131}.101
    2012-04-11	17:46:55:842	 816	758	Agent	  *     Bundles 1 updates:
    2012-04-11	17:46:55:842	 816	758	Agent	  *       {FC1BAD14-3330-4129-9ED0-CCFCFF967894}.101
    2012-04-11	17:46:55:842	 816	69c	AU	Getting featured update notifications.  fIncludeDismissed = true
    2012-04-11	17:46:55:842	 816	69c	AU	No featured updates available.
    2012-04-11	17:46:55:982	 816	758	Agent	WARNING: failed to calculate prior restore point time with error 0x80070002; setting restore point
    2012-04-11	17:46:55:982	 816	758	Agent	WARNING: LoadLibrary failed for srclient.dll with hr:8007007e
    2012-04-11	17:46:55:982	 816	758	Handler	Attempting to create remote handler process as WIN-ACTG67BKFMS\Administrator in session 1
    2012-04-11	17:46:55:998	 816	758	DnldMgr	Preparing update for install, updateId = {FC1BAD14-3330-4129-9ED0-CCFCFF967894}.101.
    2012-04-11	17:46:56:185	1940	34c	Misc	===========  Logging initialized (build: 7.5.7601.17514, tz: +0200)  ===========
    2012-04-11	17:46:56:185	1940	34c	Misc	  = Process: C:\Windows\system32\wuauclt.exe
    2012-04-11	17:46:56:185	1940	34c	Misc	  = Module: C:\Windows\system32\wuaueng.dll
    2012-04-11	17:46:56:185	1940	34c	Handler	:::::::::::::
    2012-04-11	17:46:56:185	1940	34c	Handler	:: START ::  Handler: Command Line Install
    2012-04-11	17:46:56:185	1940	34c	Handler	:::::::::
    2012-04-11	17:46:56:185	1940	34c	Handler	  : Updates to install = 1
    2012-04-11	17:46:57:651	1940	34c	Handler	  : WARNING: Command line install completed. Return code = 0x00009c48, Result = Failed, Reboot required = false
    2012-04-11	17:46:57:651	1940	34c	Handler	  : WARNING: Exit code = 0x8024200B
    2012-04-11	17:46:57:651	1940	34c	Handler	:::::::::
    2012-04-11	17:46:57:651	1940	34c	Handler	::  END  ::  Handler: Command Line Install
    2012-04-11	17:46:57:651	1940	34c	Handler	:::::::::::::
    2012-04-11	17:46:57:651	 816	2dc	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {D8BA5DBF-AADE-4125-BBDF-48DCC5950131}]
    2012-04-11	17:46:57:651	 816	2dc	AU	  # WARNING: Install failed, error = 0x80070643 / 0x00009C48
    2012-04-11	17:46:57:729	 816	758	Agent	*********
    2012-04-11	17:46:57:729	 816	758	Agent	**  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2012-04-11	17:46:57:729	 816	758	Agent	*************
    2012-04-11	17:46:57:729	 816	2dc	AU	Install call completed.
    2012-04-11	17:46:57:729	 816	2dc	AU	  # WARNING: Install call completed, reboot required = No, error = 0x00000000
    2012-04-11	17:46:57:729	 816	2dc	AU	#########
    2012-04-11	17:46:57:729	 816	2dc	AU	##  END  ##  AU: Installing updates [CallId = {CB38B6F4-157B-4E20-85EC-0B562432739A}]
    2012-04-11	17:46:57:729	 816	2dc	AU	#############
    2012-04-11	17:46:57:729	 816	2dc	AU	Install complete for all calls, reboot NOT needed
    2012-04-11	17:46:57:729	 816	2dc	AU	Successfully wrote event for AU health state:0
    2012-04-11	17:46:57:729	 816	69c	AU	Getting featured update notifications.  fIncludeDismissed = true
    2012-04-11	17:46:57:729	 816	69c	AU	No featured updates available.
    2012-04-11	17:46:57:885	 816	69c	AU	No featured updates notifications to show
    2012-04-11	17:46:57:885	 816	69c	AU	UpdateDownloadProperties: 0 download(s) are still in progress.
    2012-04-11	17:46:57:885	 816	69c	AU	Triggering Offline detection (non-interactive)
    2012-04-11	17:46:57:885	 816	69c	AU	AU setting pending client directive to 'Install Complete Ux'
    2012-04-11	17:46:57:885	 816	69c	AU	Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
    2012-04-11	17:46:57:901	 816	69c	AU	Successfully wrote event for AU health state:0
    2012-04-11	17:46:57:901	 816	18c	AU	#############
    2012-04-11	17:46:57:901	 816	18c	AU	## START ##  AU: Search for updates
    2012-04-11	17:46:57:901	 816	18c	AU	#########
    2012-04-11	17:46:57:916	 816	18c	AU	<<## SUBMITTED ## AU: Search for updates [CallId = {298E3A44-CF02-4915-8F1B-EEC2A9177286}]
    2012-04-11	17:46:57:916	 816	300	Agent	*************
    2012-04-11	17:46:57:916	 816	300	Agent	** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-04-11	17:46:57:916	 816	300	Agent	*********
    2012-04-11	17:46:57:916	 816	300	Agent	  * Online = No; Ignore download priority = No
    2012-04-11	17:46:57:916	 816	300	Agent	  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-04-11	17:46:57:916	 816	300	Agent	  * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2012-04-11	17:46:57:916	 816	300	Agent	  * Search Scope = {Machine}
    2012-04-11	17:46:57:916	2032	59c	CltUI	AU client got new directive = 'Install Complete Ux', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0
    2012-04-11	17:46:57:932	 816	69c	AU	No featured updates notifications to show
    2012-04-11	17:46:57:963	 816	69c	AU	Successfully wrote event for AU health state:0
    2012-04-11	17:46:57:963	2032	59c	CltUI	AU client got new directive = 'Shutdown', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0
    2012-04-11	17:46:57:979	 816	18c	AU	AU received handle event
    2012-04-11	17:47:00:584	 816	300	Agent	  * Added update {D8BA5DBF-AADE-4125-BBDF-48DCC5950131}.101 to search result
    2012-04-11	17:47:00:584	 816	300	Agent	  * Found 1 updates and 13 categories in search; evaluated appl. rules of 264 out of 569 deployed entities
    2012-04-11	17:47:00:600	 816	300	Agent	*********
    2012-04-11	17:47:00:600	 816	300	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-04-11	17:47:00:600	 816	300	Agent	*************
    2012-04-11	17:47:00:600	 816	2dc	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {298E3A44-CF02-4915-8F1B-EEC2A9177286}]
    2012-04-11	17:47:00:600	 816	2dc	AU	  # 1 updates detected
    2012-04-11	17:47:00:600	 816	2dc	AU	#########
    2012-04-11	17:47:00:600	 816	2dc	AU	##  END  ##  AU: Search for updates [CallId = {298E3A44-CF02-4915-8F1B-EEC2A9177286}]
    2012-04-11	17:47:00:600	 816	2dc	AU	#############
    2012-04-11	17:47:00:600	 816	2dc	AU	No featured updates notifications to show
    2012-04-11	17:47:00:600	 816	2dc	AU	Successfully wrote event for AU health state:0
    2012-04-11	17:47:00:600	 816	2dc	AU	Auto-approving update for download, updateId = {D8BA5DBF-AADE-4125-BBDF-48DCC5950131}.101, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
    2012-04-11	17:47:00:600	 816	2dc	AU	Auto-approved 1 update(s) for download (NOT for Ux)
    2012-04-11	17:47:00:600	 816	2dc	AU	#############
    2012-04-11	17:47:00:600	 816	2dc	AU	## START ##  AU: Download updates
    2012-04-11	17:47:00:600	 816	2dc	AU	#########
    2012-04-11	17:47:00:600	 816	2dc	AU	  # Approved updates = 1
    2012-04-11	17:47:00:600	 816	300	Report	REPORT EVENT: {C82C12B0-A94A-4A9E-939C-4937533DCC2C}	2012-04-11 17:46:54:313+0200	1	189	102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	Content Install	Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions:  - Windows Internet Explorer 9 for Windows Server 2008 R2 for x64-based Systems
    2012-04-11	17:47:00:615	 816	300	Report	REPORT EVENT: {479713E4-146F-44FB-BEF5-02735093CF7A}	2012-04-11 17:46:57:651+0200	1	182	101	{D8BA5DBF-AADE-4125-BBDF-48DCC5950131}	101	80070643	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 9 for Windows Server 2008 R2 for x64-based Systems.
    2012-04-11	17:47:00:631	 816	2dc	AU	AU initiated download, updateId = {D8BA5DBF-AADE-4125-BBDF-48DCC5950131}.101, callId = {EA682BBF-C966-42A1-8037-090605302F22}
    2012-04-11	17:47:00:631	 816	2dc	AU	Successfully wrote event for AU health state:0
    2012-04-11	17:47:00:678	 816	2dc	AU	Successfully wrote event for AU health state:0
    2012-04-11	17:47:00:678	 816	2dc	AU	  # Pending download calls = 1
    2012-04-11	17:47:00:678	 816	2dc	AU	<<## SUBMITTED ## AU: Download updates
    2012-04-11	17:47:00:693	 816	2dc	AU	Successfully wrote event for AU health state:0
    2012-04-11	17:47:00:756	 816	300	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-04-11	17:47:00:756	 816	300	Report	WER Report sent: 7.5.7601.17514 0x80070643 D8BA5DBF-AADE-4125-BBDF-48DCC5950131 Install 101 Unmanaged
    2012-04-11	17:47:00:756	 816	300	Report	CWERReporter finishing event handling. (00000000)
    2012-04-11	17:47:00:756	 816	300	DnldMgr	*************
    2012-04-11	17:47:00:756	 816	300	DnldMgr	** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
    2012-04-11	17:47:00:756	 816	300	DnldMgr	*********
    2012-04-11	17:47:00:756	 816	300	DnldMgr	  * Call ID = {EA682BBF-C966-42A1-8037-090605302F22}
    2012-04-11	17:47:00:756	 816	300	DnldMgr	  * Priority = 1, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2012-04-11	17:47:00:756	 816	300	DnldMgr	  * Updates to download = 1
    2012-04-11	17:47:00:756	 816	300	Agent	  *   Title = Windows Internet Explorer 9 for Windows Server 2008 R2 for x64-based Systems
    2012-04-11	17:47:00:756	 816	300	Agent	  *   UpdateId = {D8BA5DBF-AADE-4125-BBDF-48DCC5950131}.101
    2012-04-11	17:47:00:756	 816	300	Agent	  *     Bundles 1 updates:
    2012-04-11	17:47:00:756	 816	300	Agent	  *       {FC1BAD14-3330-4129-9ED0-CCFCFF967894}.101
    2012-04-11	17:47:00:756	 816	300	DnldMgr	***********  DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}]  ***********
    2012-04-11	17:47:00:756	 816	300	DnldMgr	Contacting regulation server for 1 updates.
    2012-04-11	17:47:00:756	 816	300	Misc	Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2012-04-11	17:47:00:771	 816	300	Misc	 Microsoft signed: Yes
    2012-04-11	17:47:00:771	 816	300	PT	URL for regulation server found in server config.
    2012-04-11	17:47:00:771	 816	300	DnldMgr	Regulation server path: https://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
    2012-04-11	17:47:01:598	 816	300	DnldMgr	  * Regulation call complete. 0x00000000
    2012-04-11	17:47:01:629	 816	300	DnldMgr	***********  DnldMgr: New download job [UpdateId = {FC1BAD14-3330-4129-9ED0-CCFCFF967894}.101]  ***********
    2012-04-11	17:47:01:629	 816	300	DnldMgr	Regulation: {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update FC1BAD14-3330-4129-9ED0-CCFCFF967894 is "Priority" regulated and can NOT download. Sequence 5140 vs AcceptRate 0.
    2012-04-11	17:47:01:629	 816	300	DnldMgr	  * Update is not allowed to download due to regulation.
    2012-04-11	17:47:01:629	 816	300	DnldMgr	Regulation: {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update FC1BAD14-3330-4129-9ED0-CCFCFF967894 is "Priority" regulated and can NOT download. Sequence 5140 vs AcceptRate 0.
    2012-04-11	17:47:01:629	 816	300	DnldMgr	Regulation: {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update FC1BAD14-3330-4129-9ED0-CCFCFF967894 is "Priority" regulated and can NOT download. Sequence 5140 vs AcceptRate 0.
    2012-04-11	17:47:01:629	 816	300	Agent	*********
    2012-04-11	17:47:01:629	 816	300	Agent	**  END  **  Agent: Downloading updates [CallerId = AutomaticUpdates]
    2012-04-11	17:47:01:629	 816	300	Agent	*************
    2012-04-11	17:47:05:607	 816	300	Report	CWERReporter finishing event handling. (00000000)
    

    Wednesday, April 11, 2012 3:48 PM
  • @raslangen

    do you have any wsus server i cant see your log completely


    http://www.arabitpro.com

    Wednesday, April 11, 2012 4:38 PM
  • I am having the same issue. Just re-installed Server 2008 R2 Standard, did the first round of automatic updates, rebooted, and now Windows Update is stuck on IE9 (even though it is already installed) giving error 9C48.

    SFC /scannow --> WRP did not find any integrity violations.

    On past attempts, WMI hung when I tried to restart it. This time restarted without an issue, but no change.

    Looking through WindowsUpdate.log, I see the following:

    "Success Content Install Installation successful and restart required for the following update: Windows Internet Explorer 9 for Windows Server 2008 R2 for x64-based Systems"

    It seems to have failed to install kb2511455 at some point though.

    Wednesday, April 11, 2012 4:40 PM
  • Having the same issue here on a Windows 2008 R2 standard install.  Went through all of the above troubleshooting steps, including uninstalling and reinstalling IE9, but still getting the 9C48 error when the update fails.

    Wednesday, April 11, 2012 4:49 PM
  • Same Issue here. Fresh install of Windows 2008 R2 SP1. IE9 is causing the same error code 9C48.

    My guess is that it has to be a Windows update server issue. I've done several installs and IE 9 always installs no problem, but it looks like everyone who's done it in the last 15 hours is having that issue.

    Wednesday, April 11, 2012 4:57 PM
  • This appears to be a problem with yesterday's (dated 4/9/12) IE9 update (KB2675157).  Won't be surprised if 2675157 gets pulled or quickly replaced...  I believe that the "Windows Internet Explorer 9..." "Optional" update is the result of some error in publishing this update on patch Tuesday.

    Trying to manually download and install this update results in "...update not applicable."  My guess is the metadata in the 2675157 patch is conflicting with the default "Install IE9" patch.

    Our approach is to ignore this update for 48 hours and wait for Microsoft to rectify.

    • Proposed as answer by UKCats Wednesday, April 11, 2012 5:09 PM
    • Edited by UKCats Wednesday, April 11, 2012 5:12 PM
    Wednesday, April 11, 2012 5:09 PM
  • All of you please read this after doing an intensive study on different logs generated in past 12 hours I have found that

    During periods of heavy download traffic, the Automatic Updates service can reschedule download requests on a day-to-day basis. This rescheduling can occur over several days.

    http://support.microsoft.com/kb/910340

    you guys may do the below procedure and make it sure that its due to heavy traffic

    The Automatic Updates service is designed to resume and complete the download as quickly as possible. Usually, the update will usually be downloaded and installed in several days. However, you can manually install the updates. To do this, follow these steps:1.Click Start, point to All Programs, and then click Windows Update or Microsoft Update.
    2.Click Express or Custom to scan for available updates.
    3.After the scan finishes, follow the instructions on the screen to install the updates that you want.


    http://www.arabitpro.com

    Wednesday, April 11, 2012 5:20 PM
  • I can confirm that patch KB2636573 does not resolve the issue.

    Wednesday, April 11, 2012 5:22 PM
  • KB2636573 patch did not work for me neither.

    - Fresh install.

    - Download and apply KB2636573 patch.

    - Reboot

    - Start-> All Programs -> Windows Update -> install all important updates (that automatically includes the IE9)

    - Finish update and reboot

    - Start-> All Programs -> Windows Update -> install all important updates -> Check for updates

    - 1 important update available which is IE 9 again .

    Wednesday, April 11, 2012 5:39 PM
  • Same issue here. I installed two fresh servers and both failed.

    I have uninstalled and reinstalled IE 9 on both. Same issue.

    Tried using an installation file I had downloaded previously and used successfully in the past. After first receiving an error that a more recent version was already installed. I uninstalled the IE9 update and was able to run the installation. Windows update still wants to install IE9 and fails with error code 9C48.

    Update troubleshooter is nop help.

    I tried stopping the Windows Update service and then removing all files from C:\Windows\Software Distribution but I kept receiving different messages about this or that service with an open handle to the file. I restarted in Safe Mode and was able to remove the file. Restarted the machine, ran Windows Update, it looked good as it asked me to check for updates, but it came back with IE9.

    Wednesday, April 11, 2012 5:46 PM
  • I reinstalled everything as follows:

    Reinstalled Server 2008 R2 Std
    Set password, closed initial config and server manager windows
    Opened IE, set custom defaults, version is 8.0.7601.17514
    Downloaded and installed IE9-Windows7-x64.exe (required enabling file downloads temporarily)
    Opened IE, set settings (do not use defaults), version is 9.0.8112.16421
    Restarted, logged in, closed initial config and server manager windows
    enabled automatically downloading updates, check for updates, install updates
    accept EULA for WMSRT
    ...
    "Some updates were not installed ... Failed: 1 update Error(s) found: Code 9C48"

    I tried again, but this time stopped before updating. Although I installed IE9 manually, it still shows up as a required update in Windows Update. KB2675157 also doesn't show up, so I guess it was automatically downloaded by IE9 setup?

    Wednesday, April 11, 2012 5:56 PM
  • I'm having the same issue here on two new virtual 2008 R2 Enterprise SP1 Servers running on a Hyper-V Host. Manually un- and reinstalling IE9 doesn't help, the update still fails every time no matter what I do.

    Any help would be appreciated

    Wednesday, April 11, 2012 6:53 PM
  • Exact same problem, tried 2 fresh server 2008 r2 standard installs. Get error 9c48 when trying to install update named "Windows Internet Explorer 9 for Windows Server 2008 R2 for x64-based Systems" 35.5MB, Published 5/31/2011. Tried uninstalling and reinstalling IE9 as well.
    Wednesday, April 11, 2012 7:00 PM
  • Same issue as listed above.  I have two new installs of Windows 2008R2 ENT edition on DL785's.  New install, no roles or features added yet - cannot complete the update process on these two servers.  Please advise!

    I have performed all the troubleshooting steps related to IE9 - no help whatsoever

    Wednesday, April 11, 2012 7:00 PM
  • Tossing my hat into the ring as well - glad to see I'm not alone in this; I was going crazy!

    I've done both a fresh install and from a sysprep'd image on our Hyper-V environment of 2008 R2 Standard with SP1. KB2675157 was installed automatically during the first round of updates (about 60 or so), as was IE9. IE9 is running and functional on the virtual machine, but Windows Updates still says that it's an important update, then fails with the 9C48 error code.

    Wednesday, April 11, 2012 7:02 PM
  • Just contributing to the volume of people experiencing this issue.

    I have been fighting it since saturday, and I just now found this forum.

    Here are my attempts to fix, which did not work:

    1. Uninstall IE9/attempt to re-install, I get an error(Error 9C48)

    2. Download/Install Fresh copy of IE9, I get an error(IE Did not finish installing,  Setup can't continue because a more recent version of IE is installed on your computer.)

    3. sfc /scannow, no errors found, still receive same errors when attempting to install.

    4. Uninstalling IE9 in the updates, then uninstalling IE9 through add/remove programs, then reboot, and attempt to install the update then, I still get the initial error(Error 9C48)

    I certainly hope M$ gets on this one, quick.....

    Wednesday, April 11, 2012 8:20 PM
  • I am also having the same issue.

    I looked at the C:\Windows\SoftwareDistribution\Downloads folder and found a "Install" folder. The date stamp matches my attempt of this update. I renamed the folder to installold and tried to run the update again. Still failed an created a new install folder. I try to run the exe inside of it. It errors out stating that a more recent version of IE9 is on the system.

    I then uninstalled IE9. Ran the exe from the install folder this update created and it actually downloaded the full IE9 again and installed it.

    Awesome right? Not so much the update still shows after clicking check for updates and rebooting.

    Wednesday, April 11, 2012 8:29 PM
  • Same problem guys.

    I tryied too to uninstall ie9 and manual install but without success.

    Appears that its a problem happening with a lot of people today...

    Wednesday, April 11, 2012 8:41 PM
  • I have been fighting this on Windows home server 2011 since yesterday its getting real old now. 
    Wednesday, April 11, 2012 8:45 PM
  • Same issue here... Code 9C48 on updating a clean Hyper-V install of 2008 R2 Ent. hopefully someone will resolve this soon.
    Wednesday, April 11, 2012 9:03 PM
  • This is also happening on Windows 7.  I have 3 new HP Notebooks,   installed all the updates and am getting the same error on all 3 of them.
    Wednesday, April 11, 2012 11:23 PM
  • Hello,

    I have had the same issues as everybody else (New Windows Server 2008R2 in a VMware enviroment).  After installing IE9 update Windows Updates still prompts to download IE9 again and fails with the Code 9C48.  I have sense created another new VM and installed all updates (Including IE9) EXECPT for any update that was released on 4/10/2012 (skipping KB890830, KB2679255, KB2653956, KB2656373, and KB2675157) and everything appears to be working correctly.  So as someone else mentioned in this thread I believe the problem is with one of the updates that was released yesterday.  Hope this helps...

    Thursday, April 12, 2012 12:02 AM
  • Thanks Scott,

    I removed all the updates that I can see installed for Windows 7 on that list KB2679255, KB2656373 and as well as IE9.   Restarted,  rescanned for updates and only selected the optional update for IE9 and it installed OK.  Then I restarted rescanned for updates and the updated for IE9 showed up again.  Tried to install and it failed again.

    Interesting side note.  The first time it installs it does not prompt for end user license agreement,  the second time around before it yaks it does ask for the agreement.

    I hope MS comes up with some sort of solution for this.

    Thursday, April 12, 2012 12:28 AM
  • Same here 4 servers r2 2008 enterprise
    • Edited by redleylamar Thursday, April 12, 2012 12:48 AM
    Thursday, April 12, 2012 12:47 AM
  • SAME EXACT PROBLEMS ON WINDOWS 7 X64 ULTIMATE INSTALLED 2 HOURS AGO!

    I HAVE INSTALLED ALL WINDOWS UPDATE.... AFTER COMPLETE ALL AND INTERNET EXPLORER IT'S ALLREADY INSTALLED I CONTINUE TO VIEW THIS UPGRADE IN WINDOWS UPDATE AND FAIL.... FAIL.... FAIL... FAIL TO INSTALL EVERY TIME.

    Thursday, April 12, 2012 1:03 AM
  • Anyone else working with Microsoft on this?  I'm working on a time critical server that I need to get into production and after spending 3+ hours troubleshooting, I decided to give them a call.

    I'm using 2008 R2 Standard on an ESXi 5 VM.  I've rebuilt the VM, reinstalled the OS, uninstalled/reinstalled EI9 with different methods/orders, installed VMWare Tools, didn't install them, sfc /scannow, etc.,  etc.

    I've worked with a couple of engineers from the configuration and IE teams, but so far the time has been spent running diags and sending log files - with no change in functionality.

    Of note, in the Windows Update log, the engineer noted that an IE 8 update failed before IE9 was presented/installed.  Also, one of them thought maybe that the "datastore was corrupted," but wouldn't be more specific.

    As of now, I'm rebuilding the VM, reinstalling the OS, and taking the suggestion of ScottGriffen and not installing any updates from the 4/10/12 patch release.

    Thursday, April 12, 2012 1:23 AM
  • Same here started from scratch with 4 servers in an esxi 5 farm and each one I have tried several different fixes with no rhyme or reason between the four and they all get the same error code. Will Also try to install with no 4/10/12 updates.
    Thursday, April 12, 2012 3:09 AM
  • I have just done a fresh install of Windows 2008 R2.  I immediately ran updates and received the following error after some updates were done: "Code 9C48 Windows Update encountered an unknown error."  This error occured when trying to install the following update "Windows Internet Explorer 9 for Windows Server 2008 R2 for x64-based Systems".

    I have tried to download and install IE9 manually and also tried to reinstall the OS and do updates again.  Nothing has worked.  Any suggestions?


    Joseph Kejr

    Hi Mate,

    I have the same issue... really annoying !

    Thursday, April 12, 2012 8:30 AM
  • Same issue on Storage Server Essentials (fresh install 04/11/2012).

    Jérémy Jeanson MVP, MCP, MCTS http://blogs.codes-sources.com/JeremyJeanson/ (French or English spoken)

    Thursday, April 12, 2012 8:40 AM
  • Sorry not to be of any further help but I have to add a plus 1 for two freshly installed Win7 64bit machines, both of which have the same 9c48 error. I have uninstalled & reinstalled IE, switched on Windows Module Installer service, switched off the antivirus and also tried with a 'clean-boot' - No success so far.

    I hope MS gets this sorted soon, it's beginning to be embarrassing for us as our customers are waiting for these machines. :(

    JB

    Thursday, April 12, 2012 10:14 AM
  • hi,

    same problem i fighting this since yesterday and its update 1-0

    when the server reboot he installing the patch and revert it and restart server again ... and failed

    event 80070643

    on kb2656373

    Thursday, April 12, 2012 1:07 PM
  • Same problem on all fresh install.
    Thursday, April 12, 2012 1:57 PM
  • Same problem here with a new installation of Win 2008 R2 Datacenter.
    Thursday, April 12, 2012 2:04 PM
  • Same issue, Windows 7 Pro 64 bit, fresh install. IE9 already installed, Windows Update says it has an optional update for IE9, I try to install it, fails with error 9C48.

    This thread is getting pretty long. Don't they test these updates before release on fresh installs?

    • Edited by Andrei Vida Thursday, April 12, 2012 2:08 PM
    Thursday, April 12, 2012 2:07 PM
  • I've tried

    http://dwan5150.wordpress.com/2012/04/11/windows-updates-error-9c48/

    Don't know why, but it worked.

    Thursday, April 12, 2012 2:27 PM
  • Hello All,

    So I have done some additional testing.  It appears that as long as you install all updates prior the updates released on 4/10/12 then come back and install the updates from 4/10/12 everything works correctly. Sense the majority of us on this thread have been attempting to update new machines (i.e. Windows 7, Server 2008R2, etc...) with all the updates at the same time it's apparently attempting to install some of the updates from 4/10/12 ahead of some of the older updates thus causing the problem.  You would think Windows Update would order the updates accordingly but apparently not.  So long story short install updates prior to 4/10/12 first then come back and install the remaining updates from 4/10/12 and everything appears to work correctly.

    Good luck to all...  What a freaking headache...     

    • Proposed as answer by DyslexicG35 Friday, April 13, 2012 2:34 AM
    • Unproposed as answer by DyslexicG35 Friday, April 13, 2012 2:34 AM
    Thursday, April 12, 2012 2:30 PM
  • I don't believe I am seeing error 9C48 but this thread showed up when I was trying to see what recent patches may have caused WMI to get hosed on a system I am using.  we had KB2656373 along with KB2675157 (IE 8 update) which seem to be culprits here.  I was uninstalling .net patches but it sounds like maybe the IE patch could have hosted WMI ?
    Thursday, April 12, 2012 3:45 PM
  • Hello All,

    So I have done some additional testing.  It appears that as long as you install all updates prior the updates released on 4/10/12 then come back and install the updates from 4/10/12 everything works correctly. Sense the majority of us on this thread have been attempting to update new machines (i.e. Windows 7, Server 2008R2, etc...) with all the updates at the same time it's apparently attempting to install some of the updates from 4/10/12 ahead of some of the older updates thus causing the problem.  You would think Windows Update would order the updates accordingly but apparently not.  So long story short install updates prior to 4/10/12 first then come back and install the remaining updates from 4/10/12 and everything appears to work correctly.

    Good luck to all...  What a freaking headache...     

    I just tried a fresh install and did everything except for what was offered on 4/10/12.  Unfortunately, Windows Update still shows IE 9 as being offered (along with the other 4/10/12 updates).  I went ahead and installed these updates and the IE9 install kicked back 9C48.  No change for me.

    Thursday, April 12, 2012 4:25 PM
  • This is horrible. I have installed three VMs and all are having this problem. Unfortunately I cannot reinstall them now and apply the updates as Scott suggests. I hope that this will be resolved by MS some other way. If anyone finds any solution please let us here know as I am desperate to have these machines nice and clean.

    Thanks

    Thursday, April 12, 2012 4:31 PM
  • Same issue.  Ie9 is installed, but windows updates reports it as still needing to be installed.  When trying to use windows update to install again, it just fails with the 9C48 error.

    Thursday, April 12, 2012 4:35 PM
  • I think this is just a faulty detection in windows update.  Looks like ie9 is installed, and if I go to my updates history, I see that ie9 installed successfully.  It also shows that ie9 failed to install on the subsequent attempts.   Microsoft needs a fix to remove ie9 from being detected as an update if it's already installed.

    Thursday, April 12, 2012 5:20 PM
  • I have hidden the update and moved on. IE9 appears to be working okay and the OS is not complaining.

    My only concern is will Windows Update apply future IE9 security updates.

    After hiding the update all continues on as normal. I guess I will find out next update Tuesday with an IE 9 update.

    Thursday, April 12, 2012 5:24 PM
  • I have hidden the update and moved on. IE9 appears to be working okay and the OS is not complaining.

    My only concern is will Windows Update apply future IE9 security updates.

    After hiding the update all continues on as normal. I guess I will find out next update Tuesday with an IE 9 update.


    Same here.  I did one more install where I de-selected all of the 4/10/12 updates AND the initial IE9 offering.  After installing all of of the 4/10/12 patches, IE9 was offered again, but this time it had the 4/10/12 date.  I installed this one and rebooted and it came back clean with a green check mark.  Five seconds later it switched back to offering IE9.  I hid the update and am moving on.  I would expect a patch soon; it's not like this is hard to reproduce.
    Thursday, April 12, 2012 5:47 PM
  • Ok,

    This is starting to bug me...  When I performed my additional testing this morning I had a VM from last night that I had finally been able to install all updates prior to 4/10/12 without being prompted for IE9 again.  This morning I decided to install the remaining updates from 4/10/12 taking a snapshot before each update.  I was able to install the remaining updates without being prompted for our beloved IE9 update.  Sense then I have created 2 addtional VM's and am back to having the same problem.  After checking back on this thread I see that others seem to be having the same problem following my earlier post.  I am currently spinning up another VM from scratch and will post back the results.  Sorry for the false hope...  Got to love Microsoft.     

    Thursday, April 12, 2012 6:52 PM
  • I think this is just a faulty detection in windows update.  Looks like ie9 is installed, and if I go to my updates history, I see that ie9 installed successfully.  It also shows that ie9 failed to install on the subsequent attempts.   Microsoft needs a fix to remove ie9 from being detected as an update if it's already installed.


    To concur with Jordicus Maximus and captain.brainiac, it does appear to be a detection problem with IE9. Notes from today's testing below:

    I installed Server 2008 R2 Standard w/SP1 fresh from disc, checked for updates, and installed all Important and Recommended updates except for IE9 (66 in total). After a reboot, I was presented with two further updates, KB2529073 and KB982018, which I installed, again temporarily ignoring the IE9 install. After another reboot, a check for updates only yielded the IE9 install. After install, I was prompted to restart.

    Every single update in my "View update history" link is marked as Successful, but lo and behold, there's still an Important update for the IE9 install. Attempting to go through that installation yields the same 9C48 error as before. Going into Programs and Features and checking Installed Updates does show IE9 is successfully there.

    Alternatively, I've also installed fresh from disc, and did ONLY the IE9 install as part of the initial updates. When the server rebooted and I checked for updates again, I did not get a request to install IE9, but the other 66 updates were present. Installing those and rebooting yielded the two further updates AND the IE9 install again.

    It certainly seems that something in the past handful of days (on the 04/10/2012 updates?) is causing IE9 to not be detected correctly.

    Thursday, April 12, 2012 8:47 PM
  • Same issue here with 2 fresh installs of 2008 R2 SP1.....
    • Edited by davi0226 Thursday, April 12, 2012 9:07 PM
    Thursday, April 12, 2012 9:07 PM
  • Just add another one to the list: i'm experiencing this issue from Tuesday (what a lucky day to decide to reinstall my Hyper-V lab environment :) )

    actually i have 3 machines with win 2k8 r2 with this issue.

    tried to reinstall one of the machines several time using different strategies:

    • 1st attempt: check all items in WU (optional, recomended and important: 67 total)...end with 9c48 BUT with the login screen after mandatory reboot hang on "Preparing your desktop" like for hours...then decided to do a CTRL+ALT+CANC and the system prompted me with the login credential request->login->check WU->1 important updat...guess what? IE9 of course and 9c48
    • 2nd attempt: let WU decide what to install (WU automatically selected 64 out of 65 recomended/important)...end with both 9c48 and "preparing your desktop "-(till you die of boredom)-thing again
    • 3rd attempt: install everything except for IE9->reboot-Install IE9->reboot->check update-> "pleeeeease install IE9 cuz iz so cooooool"...end with 9c48 but no "preparing your desktop " (hooray)
    • 4th attempt tried uninstall IE9...reinstall..no luck
    • 5th tried uninstall IE9...load safe mode...install...no luck

    then I found this thread and now I know i'm not alone!

    honestly i didn't think to leave out the updates from 4/10/2012 as ScottGriffin suggested...but apparently this doesn't solve the issue: at least if you then decide to install those updates....has any of you tried to install only the updates prior to 4/10/2012 and stop there? does the "install IE9 again"-request pop up after a day or two? 

    what puzzles me is that this issue comes out only on freshly installed systems...older ones appear not to be affected: i've got 3 machines (2 with win 7 x64 and 1 with win2k8 r2) that passed the doomsday (4/10/2012) with no problem at all.


    Thursday, April 12, 2012 9:37 PM
  • Ok,

    Here is some more information.  So after retracing my steps from yesterday I discovered that KB2675157 is not installed and does not show up in Windows Update.  However, I am now receiving our favorite error of Code 9C48 and seeing IE9 Update again.  Maybe KB2675157 is causing some of the issues... 

    Thursday, April 12, 2012 9:41 PM
  • Hey, just tried this, no workey.  Please let us all know if you did something different:

    1) I uninstalled IE9 from the updates list in Add/Remove Programs

    2) Rebooted when prompted by uninstall

    3) Searched for updated, installed IE9 update from 4/10/12

    4) Rebooted when prompted

    5) Searched for updates, IE9 update shows again, 9C48 error on install attempt

    Thanks.

    • Proposed as answer by mmmx Friday, May 04, 2012 11:26 AM
    Thursday, April 12, 2012 10:21 PM
  • I found KB2675157 also not installed does not show up in Windows Update. I looked into - KB2675157 is an update for IE8. So once IE9 is installed, it is no longer necessary.
    Thursday, April 12, 2012 10:34 PM
  • I am having the same issue, but here's the weird thing.

    I have built four new servers over the past three days. My install script automatically runs updates as I go, and was also configured to install IE9 during the install process, from the IE9 installer included in my image files.

    One the first three servers, I was able to manually uninstall IE9 afterwards, and then let Windows Update reinstall it, and all worked just fine.

    On the fourth server, (as I saw this issue brewing on the first three builds), I manually quit the IE9 install during the deployment. I then installed IE9 from Windows Update, and now I am in the same non-stop loop.

    Thursday, April 12, 2012 10:54 PM
  • I seem to have solved the problem on my computer. I am installing Windows 7 Home Premium, but reading through this thread, the symptoms look similar enough. Please let me know if this also works for you.

    The basic premise seems to be that the IE9 installer that is online in Windows Update and even the IE9 consumer site is bad. So if we try to pull the installer from these online sources after April 10, we would always get a bad copy, whether it's from Windows Update or from a manual installation. You would know you have a bad installation if the version number in the "About Internet Explorer" dialog does not match the version number stored in the iexplore.exe executable. A good installation would have the version number displayed for both as 9.0.8112.16421. On my other computer with an old installation that updated without problems, this is indeed the version number being displayed.

    Based on this observation and taking a cue from Spectrum7glr's post about installations prior to April 10 working perfectly, I tried to locate an installer that would have binaries before April 10. Luckily, I was able to find one from Microsoft's Download Center.  Here's a link to the version for Windows 7 and Windows Server 2008 R2, 64-bit:

    http://www.microsoft.com/download/en/details.aspx?id=23332

    Instructions:

    1. Uninstall IE9, if you already have it installed, and restart the computer.
    2. Download the installer.
    3. Disconnect from the internet. This is important because the installer attempts to download the latest, bad binaries from Windows Update.
    4. Let the install finish, and restart.
    5. Reconnect to the internet and check Windows Update. If all went well, you should be able to see the Cumulative Update for IE9, instead of IE9 itself.

    Again, the key is to install without any internet connection, to prevent the installer from fetching the latest and bad binaries.

    Let me know if this works for you. I need to step out now, but will return later to perform further confirmation.

    Thanks and regards! Good luck to us.

    • Proposed as answer by crphillip Friday, April 13, 2012 2:23 AM
    • Marked as answer by jskejr Friday, April 13, 2012 3:59 PM
    Friday, April 13, 2012 1:21 AM
  • I seem to have solved the problem on my computer. I am installing Windows 7 Home Premium, but reading through this thread, the symptoms look similar enough. Please let me know if this also works for you.

    The basic premise seems to be that the IE9 installer that is online in Windows Update and even the IE9 consumer site is bad. So if we try to pull the installer from these online sources after April 10, we would always get a bad copy, whether it's from Windows Update or from a manual installation. You would know you have a bad installation if the version number in the "About Internet Explorer" dialog does not match the version number stored in the iexplore.exe executable. A good installation would have the version number displayed for both as 9.0.8112.16421. On my other computer with an old installation that updated without problems, this is indeed the version number being displayed.

    Based on this observation and taking a cue from Spectrum7glr's post about installations prior to April 10 working perfectly, I tried to locate an installer that would have binaries before April 10. Luckily, I was able to find one from Microsoft's Download Center.  Here's a link to the version for Windows 7 and Windows Server 2008 R2, 64-bit:

    http://www.microsoft.com/download/en/details.aspx?id=23332

    Instructions:

    1. Uninstall IE9, if you already have it installed, and restart the computer.
    2. Download the installer.
    3. Disconnect from the internet. This is important because the installer attempts to download the latest, bad binaries from Windows Update.
    4. Let the install finish, and restart.
    5. Reconnect to the internet and check Windows Update. If all went well, you should be able to see the Cumulative Update for IE9, instead of IE9 itself.

    Again, the key is to install without any internet connection, to prevent the installer from fetching the latest and bad binaries.

    Let me know if this works for you. I need to step out now, but will return later to perform further confirmation.

    Thanks and regards! Good luck to us.

    I had the same problem with the reported error after performing a clean installation of Windows Server 2008 R2 on a virtual machine.  The manual installation while disconnected from the internet worked perfectly.


    • Proposed as answer by MrFig Friday, April 13, 2012 3:23 PM
    Friday, April 13, 2012 2:27 AM
  • This (from Jonathan Sahagun) solved it for me. Same issues. Followed this and Windows is up to date. Thanks.
    • Edited by DyslexicG35 Friday, April 13, 2012 2:31 AM Reference source
    • Proposed as answer by cassdav1 Tuesday, December 04, 2012 11:29 AM
    Friday, April 13, 2012 2:30 AM
  • That seems to have worked on whs 2011 kudos :D
    Friday, April 13, 2012 3:41 AM
  • Jonathan Sahagun's solution worked perfectly for me as well. 
    Friday, April 13, 2012 6:27 AM
  • Disconnecting from the internet is not necessary. Just install with "/update-no" option.
    Thanks for the solution.


    • Edited by Lionel Hutts Friday, April 13, 2012 11:29 AM
    • Marked as answer by jskejr Friday, April 13, 2012 4:00 PM
    Friday, April 13, 2012 9:44 AM
  • I can also report that your method works on Windows 7 Pro 64 bit.

    Thanks for the solution.

    • Proposed as answer by Andrei Vida Friday, April 13, 2012 9:52 AM
    Friday, April 13, 2012 9:52 AM
  • A small correction: at least for the IE9-Windows7-x64-enu.exe, the correct switch is /update-no
    Friday, April 13, 2012 10:31 AM
  • Sorry, my fault.
    You're absolutely right.

    Friday, April 13, 2012 11:23 AM
  • The /update-no switch worked for me.
    Friday, April 13, 2012 1:03 PM
  • The solutions works for me.  Thanks!
    Friday, April 13, 2012 1:09 PM
  • Thanks Chris.  That works perfectly!
    Friday, April 13, 2012 2:06 PM
  • Worked for me! Kudos!
    Friday, April 13, 2012 2:14 PM
  • Work perfectly on Windows 2008 x64 (NON-R2) as well!

    Same
    procedures works, but need the "Windows Internet Explorer 9 for Windows
    Vista 64-bit Edition and Windows Server 2008 64-bit Edition" instead.

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=11822

    Again, the magic is still done by the "/update-no" option

    Thanks Jonathan!

    Friday, April 13, 2012 2:42 PM
  • Worked like a charm. Thank you very much
    • Proposed as answer by cassdav1 Tuesday, December 04, 2012 11:33 AM
    • Unproposed as answer by cassdav1 Tuesday, December 04, 2012 11:33 AM
    Friday, April 13, 2012 3:13 PM
  • Worked perfectly on Windows 2008 R2 Enterprise as well for me.

    I proposed Janathans answer to be the answer, but the real answer is that hopefully someone at Microsoft is watching this thread and will fix the binaries fairly soon!

    Thanks Jonathan!

    Friday, April 13, 2012 3:27 PM
  • This works perfectly.  Although mine was a 32bit installation.... the process is the same.  Thank  you!!
    Friday, April 13, 2012 3:51 PM
  • Works great -- thanks a bunch!
    Friday, April 13, 2012 4:10 PM
  • Works great, once I downloaded the correct version.

    Had a brief scare when the follow up scan listed the cumulative security update.


    Thank you, whoever figgered this out!!
    Friday, April 13, 2012 7:28 PM
  • Thanks Jonathan Sahagun

    this really solve the problem, just any issue, I dont know to depended on what but when I restart the PC is crashed 2 times (SFC /scannow is ok)

    have rebooted other two times, but at the end all is finish ok, all works (it seems) and windows update don't propose again that is important update Windows explorer 9 with error code 9C48.

    I've format and wipe with acronis drive cleaner 4 times my SSD drive thinking it was the corrupt system, Windows 7 64-bit each time reinstalling everything to 0, reboot and continue with the fear of merging a PC even 3 months.

    Only reason I'm not going back to linux is that some programs that unfortunately only run under windows and then because I paid for the Windows OEM license!

    Now have to solve the crash of ATI Drivers and Catalist and Avast that I use in passive mode with MSE.

    Best regards, and thanks again...

    Tony

    • Proposed as answer by Tony-W737 Sunday, April 15, 2012 5:08 AM
    • Unproposed as answer by Tony-W737 Sunday, April 15, 2012 5:09 AM
    Saturday, April 14, 2012 5:27 PM
  • Shockingly poor that this fault still exists. Come on MS, you created the fault, you NEED to fix it!



    If you are in the same situation as me and you can't even find IE9 listed as an update paste the following into the command prompt to manually uninstall it as per the following article:

    http://support.microsoft.com/kb/2509039



    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"
    • Edited by RobBrookbanks Tuesday, August 28, 2012 8:09 AM Added useful info
    Tuesday, August 28, 2012 7:55 AM
  • Agreed. It's now September 2012, I've just installed two VMs with W2K8R2 and still ran into this error. While using Windows Update IE9 always ended up with an installation error.

    This workaround definitely did the job for me:

    Setup a machine from scratch - only the fresh installation from the iso, nothing more. Configured internet access and downloaded IE9 (just the little installer with 500 KB). Then installed IE9 which went pretty smooth, no reboot needed. Final step was to download all the other nice patches and upates - no issues at all.

    My machines are now running fine with all currently available updates.

    HTH.

    Monday, September 03, 2012 10:39 AM
  • Now, it's October 2012. Three new w2k8r2 server. One DC. All patches installed.  Same Error with IE9! No Workarround works for me. Have everyone found a solution that works on an up-to-date patched server?

    Regards

    Klaus




    • Edited by ...Klaus Wednesday, October 17, 2012 9:28 AM
    Wednesday, October 17, 2012 9:27 AM
  • Wednesday, October 17, 2012 2:38 PM
  • i've tryed the workarround! it doesn't work for me. the servers are running on a hyper-v host. there is just ie8 on the system installed. the windows update history shows

    Windows Internet Explorer 9 for Windows Server 2008 R2 for x64-based Systems

    Installation date: ‎17.‎10.‎2012 10:38

    Installation status: Failed

    Error details: Code 2

    Update type: Important

    ....

    In the last few days I've tested all workarrounds that I have found in the Inet. No one will work for me!

    I've seen that this is another error code bad the same result!

    regards


    Klaus



    • Edited by ...Klaus Wednesday, October 17, 2012 3:22 PM
    Wednesday, October 17, 2012 3:13 PM
  • Same issue.. Any resolution?

    • Proposed as answer by cassdav1 Tuesday, December 04, 2012 11:40 AM
    • Unproposed as answer by cassdav1 Tuesday, December 04, 2012 11:55 AM
    • Proposed as answer by cassdav1 Tuesday, December 04, 2012 11:55 AM
    Wednesday, November 14, 2012 5:56 AM
  • Same issue.. Any resolution?


    I have had similar pain in the a*** problems with Server 2008R2 but today installed Server2008R2 with SP1 and immediately before running any updates downloaded and saved the IE9 exe file to the root of c and from command prompt ran c:\IE9-Windows7-x64-enu.exe /update-no. This worked for me.
    Tuesday, December 04, 2012 12:12 PM
  • what do you do if you can't uninstall ie9.  it does not show in updates or programs and features.

    Thursday, January 23, 2014 1:45 PM