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0x8024400E error with WSUS SP2

    Question

  • Hi Guys,

    In our environment we have a problem updating one server running Windows Server Standard Edition 2008 from WSUS 3.0 with SP2.

    The client was receiving updates earlier, but stopped with error 8024400E

    Log file..

    2016-04-08    10:29:55:825     352    c48    Misc    ===========  Logging initialized (build: 7.6.7600.320, tz: +0100)  ===========
    2016-04-08    10:29:55:825     352    c48    Misc      = Process: C:\Windows\system32\svchost.exe
    2016-04-08    10:29:55:825     352    c48    Misc      = Module: c:\windows\system32\wuaueng.dll
    2016-04-08    10:29:55:825     352    c48    Service    *************
    2016-04-08    10:29:55:825     352    c48    Service    ** START **  Service: Service startup
    2016-04-08    10:29:55:825     352    c48    Service    *********
    2016-04-08    10:29:55:839     352    c48    Agent      * WU client version 7.6.7600.320
    2016-04-08    10:29:55:839     352    c48    Agent      * Base directory: C:\Windows\SoftwareDistribution
    2016-04-08    10:29:55:840     352    c48    Agent      * Access type: No proxy
    2016-04-08    10:29:55:840     352    c48    Agent      * Network state: Connected
    2016-04-08    10:29:58:253     352    c48    DtaStor    Default service for AU is {00000000-0000-0000-0000-000000000000}
    2016-04-08    10:29:58:254     352    c48    DtaStor    Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2016-04-08    10:29:58:290     352    c48    Agent    WARNING: Failed to read the service id for re-registration 0x80070002
    2016-04-08    10:29:58:290     352    c48    Agent    WARNING: Missing service entry in the backup data store; cleaning up
    2016-04-08    10:30:00:427     352     98    Report    CWERReporter::Init succeeded
    2016-04-08    10:30:00:427     352     98    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
    2016-04-08    10:30:00:428     352     98    Agent      * Prerequisite roots succeeded.
    2016-04-08    10:30:00:430     352    c48    Agent    Created new random SusClientId 32224727-2705-499c-be75-c78f3edd2c79. Old Id: none.
    2016-04-08    10:30:00:430     352    c48    Report    ***********  Report: Initializing static reporting data  ***********
    2016-04-08    10:30:00:430     352    c48    Report      * OS Version = 6.1.7601.1.0.65792
    2016-04-08    10:30:00:430     352    c48    Report      * OS Product Type = 0x00000004
    2016-04-08    10:30:00:430     352     98    Agent    ***********  Agent: Initializing global settings cache  ***********
    2016-04-08    10:30:00:430     352     98    Agent      * WSUS server: http://server.domain.com:8530
    2016-04-08    10:30:00:431     352     98    Agent      * WSUS status server: http://server.domain.com:8530
    2016-04-08    10:30:00:431     352     98    Agent      * Target group: Bath Computers
    2016-04-08    10:30:00:431     352     98    Agent      * Windows Update access disabled: No
    2016-04-08    10:30:00:431     352     98    DnldMgr    Download manager restoring 0 downloads
    2016-04-08    10:30:00:431     352     98    AU    ###########  AU: Initializing Automatic Updates  ###########
    2016-04-08    10:30:00:432     352     98    AU      # WSUS server: http://server.domain.com:8530
    2016-04-08    10:30:00:432     352     98    AU      # Detection frequency: 22
    2016-04-08    10:30:00:432     352     98    AU      # Target group: Bath Computers
    2016-04-08    10:30:00:432     352     98    AU      # Approval type: Scheduled (Policy)
    2016-04-08    10:30:00:432     352     98    AU      # Scheduled install day/time: Every day at 3:00
    2016-04-08    10:30:00:432     352     98    AU      # Auto-install minor updates: Yes (Policy)
    2016-04-08    10:30:00:432     352     98    AU      # Will interact with non-admins (Non-admins are elevated (User preference))
    2016-04-08    10:30:00:433     352     98    AU    Setting AU scheduled install time to 2016-04-09 02:00:00
    2016-04-08    10:30:00:448     352    c48    Report      * Computer Brand = VMware, Inc.
    2016-04-08    10:30:00:448     352    c48    Report      * Computer Model = VMware Virtual Platform
    2016-04-08    10:30:00:450     352    c48    Report      * Bios Revision = 6.00
    2016-04-08    10:30:00:450     352    c48    Report      * Bios Name = PhoenixBIOS 4.0 Release 6.0     
    2016-04-08    10:30:00:450     352    c48    Report      * Bios Release Date = 2013-07-30T00:00:00
    2016-04-08    10:30:00:451     352    c48    Report      * Locale ID = 2057
    2016-04-08    10:30:00:452     352     98    AU    Successfully wrote event for AU health state:0
    2016-04-08    10:30:00:453     352     98    AU    Initializing featured updates
    2016-04-08    10:30:00:453     352     98    AU    Found 0 cached featured updates
    2016-04-08    10:30:00:453     352     98    AU    Successfully wrote event for AU health state:0
    2016-04-08    10:30:00:454     352     98    AU    Successfully wrote event for AU health state:0
    2016-04-08    10:30:00:454     352     98    AU    AU finished delayed initialization
    2016-04-08    10:30:00:454     352     98    AU    Triggering AU detection through DetectNow API
    2016-04-08    10:30:00:454     352     98    AU    Triggering Online detection (non-interactive)
    2016-04-08    10:30:00:455     352    c48    AU    #############
    2016-04-08    10:30:00:455     352    c48    AU    ## START ##  AU: Search for updates
    2016-04-08    10:30:00:455     352    c48    AU    #########
    2016-04-08    10:30:00:457     352    c48    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {101B6CA7-C9A5-40B1-9752-D395A2778FEC}]
    2016-04-08    10:30:00:457     352    1214    Agent    *************
    2016-04-08    10:30:00:457     352    1214    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-04-08    10:30:00:457     352    1214    Agent    *********
    2016-04-08    10:30:00:457     352    1214    Agent      * Online = Yes; Ignore download priority = No
    2016-04-08    10:30:00:457     352    1214    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2016-04-08    10:30:00:457     352    1214    Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2016-04-08    10:30:00:457     352    1214    Agent      * Search Scope = {Machine}
    2016-04-08    10:30:00:457     352    1214    Setup    Checking for agent SelfUpdate
    2016-04-08    10:30:00:458     352    1214    Setup    Client version: Core: 7.6.7600.320  Aux: 7.6.7600.320
    2016-04-08    10:30:12:191     352    1214    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2016-04-08    10:30:12:200     352    1214    Misc     Microsoft signed: NA
    2016-04-08    10:30:12:200     352    1214    Misc    WARNING: Cab does not contain correct inner CAB file.
    2016-04-08    10:30:12:200     352    1214    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2016-04-08    10:30:12:208     352    1214    Misc     Microsoft signed: NA
    2016-04-08    10:30:12:211     352    1214    Setup    Wuident for the managed service is valid but not quorum-signed. Skipping selfupdate.
    2016-04-08    10:30:12:211     352    1214    Setup    Skipping SelfUpdate check based on the /SKIP directive in wuident
    2016-04-08    10:30:12:211     352    1214    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
    2016-04-08    10:30:12:318     352    1214    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2016-04-08    10:30:12:318     352    1214    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://server.domain.com:8530/ClientWebService/client.asmx
    2016-04-08    10:30:12:323     352    1214    Agent    Switching to hardware-verified ClientId.
    2016-04-08    10:30:12:333     352    1214    PT    WARNING: Cached cookie has expired or new PID is available
    2016-04-08    10:30:12:366     352    1214    Agent    Created new random SusClientId 03daf308-1bf9-468d-9adb-db38934989f5. Old Id: 32224727-2705-499c-be75-c78f3edd2c79.
    2016-04-08    10:30:12:366     352    1214    PT    Initializing simple targeting cookie, clientId = 03daf308-1bf9-468d-9adb-db38934989f5, target group = Bath Computers, DNS name = client.domain.com
    2016-04-08    10:30:12:366     352    1214    PT      Server URL = http://server.domain.com:8530/SimpleAuthWebService/SimpleAuth.asmx
    2016-04-08    10:32:34:143     352    c0c    AU    Triggering AU detection through DetectNow API
    2016-04-08    10:32:34:143     352    c0c    AU    Piggybacking on an AU detection already in progress
    2016-04-08    10:34:06:922     352    1214    PT    WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200
    2016-04-08    10:34:06:922     352    1214    PT    WARNING: SOAP Fault: 0x000190
    2016-04-08    10:34:06:922     352    1214    PT    WARNING:     faultstring:Fault occurred
    2016-04-08    10:34:06:922     352    1214    PT    WARNING:     ErrorCode:InternalServerError(5)
    2016-04-08    10:34:06:922     352    1214    PT    WARNING:     Message:(null)
    2016-04-08    10:34:06:922     352    1214    PT    WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    2016-04-08    10:34:06:922     352    1214    PT    WARNING:     ID:ece36a57-71c4-40ef-9e44-9d6f7537af9f
    2016-04-08    10:34:06:922     352    1214    PT    WARNING: PTError: 0x8024400e
    2016-04-08    10:34:06:922     352    1214    PT    WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e
    2016-04-08    10:34:06:922     352    1214    PT    WARNING: Sync of Updates: 0x8024400e
    2016-04-08    10:34:06:922     352    1214    PT    WARNING: SyncServerUpdatesInternal failed: 0x8024400e
    2016-04-08    10:34:06:922     352    1214    Agent      * WARNING: Failed to synchronize, error = 0x8024400E
    2016-04-08    10:34:06:922     352    1214    Agent      * WARNING: Exit code = 0x8024400E
    2016-04-08    10:34:06:922     352    1214    Agent    *********
    2016-04-08    10:34:06:922     352    1214    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-04-08    10:34:06:922     352    1214    Agent    *************
    2016-04-08    10:34:06:922     352    1214    Agent    WARNING: WU client failed Searching for update with error 0x8024400e
    2016-04-08    10:34:06:953     352    1214    Report    CWERReporter finishing event handling. (00000000)
    2016-04-08    10:34:06:953     352    1214    Report    REPORT EVENT: {CD94D17F-2A81-408D-92D0-AD7D5161D0FA}    2016-04-08 10:34:06:922+0100    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024400e    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024400e.
    2016-04-08    10:34:06:953     352    c38    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {101B6CA7-C9A5-40B1-9752-D395A2778FEC}]
    2016-04-08    10:34:06:953     352    c38    AU      # WARNING: Search callback failed, result = 0x8024400E
    2016-04-08    10:34:06:953     352    c38    AU      # WARNING: Failed to find updates with error code 8024400E
    2016-04-08    10:34:06:953     352    c38    AU    #########
    2016-04-08    10:34:06:953     352    c38    AU    ##  END  ##  AU: Search for updates [CallId = {101B6CA7-C9A5-40B1-9752-D395A2778FEC}]
    2016-04-08    10:34:06:953     352    c38    AU    #############
    2016-04-08    10:34:07:000     352    c38    AU    Successfully wrote event for AU health state:0
    2016-04-08    10:34:07:000     352    c38    AU    AU setting next detection timeout to 2016-04-08 14:34:07
    2016-04-08    10:34:07:016     352    c38    AU    Setting AU scheduled install time to 2016-04-09 02:00:00
    2016-04-08    10:34:07:016     352    c38    AU    Successfully wrote event for AU health state:0
    2016-04-08    10:34:07:016     352    c38    AU    Successfully wrote event for AU health state:0
    2016-04-08    10:34:07:094     352    1214    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2016-04-08    10:34:07:094     352    1214    Report    WER Report sent: 7.6.7600.320 0x8024400e 00000000-0000-0000-0000-000000000000 Scan 101 Managed
    2016-04-08    10:34:07:094     352    1214    Report    CWERReporter finishing event handling. (00000000)
    2016-04-08    10:34:07:125     352    1214    Report    Uploading 1 events using cached cookie, reporting URL = http://server.domain.com:8530/ReportingWebService/ReportingWebService.asmx
    2016-04-08    10:34:07:125     352    1214    Report    Reporter successfully uploaded 1 events.
    2016-04-08    10:34:12:000     352    1214    Report    CWERReporter finishing event handling. (00000000)

    I tried below fix:

    DB reindex

    Delete SoftwareDistribution folder and wuauclt /resetauthorization /detectnow

    Apart from reinstalling wsus, do you have any solution?


    • Edited by Naresh_TIS Tuesday, April 12, 2016 7:12 AM privicy
    Friday, April 8, 2016 9:40 AM

Answers

  • Am 08.04.2016 schrieb Naresh_TIS:

    In our environment we have a problem updating one server running Windows Server Standard Edition 2008 from WSUS 3.0 with SP2.

    Pls check your WSUS Build first. Her you can find the correct Build:
    http://www.wsus.de/images/wsus-version.png Pls use the WSUS.MSC on
    your WSUS.

    WSUS 3.0 (SP2):     Build 3.2.7600.226
    WSUS 3.0 (SP2) + KB2720211:     Build 3.2.7600.251
    WSUS 3.0 (SP2) + KB2734608:     Build 3.2.7600.256
    WSUS 3.0 (SP2) + KB2828185:     Build 3.2.7600.262
    WSUS 3.0 (SP2) + KB2938066:     Build 3.2.7600.274
    If the Build is lower then .274, you can install KB2938066 or you can
    install update after update. But reboot the whole Server after each
    update.

    Is Build on .274, restart the server/client with the problems and try
    to connect again.

    Winfried


    WSUS Package Publisher: http://wsuspackagepublisher.codeplex.com/
    http://technet.microsoft.com/en-us/windowsserver/bb332157.aspx
    http://www.wsuswiki.com/Home

    • Marked as answer by Naresh_TIS Sunday, April 10, 2016 5:23 AM
    Saturday, April 9, 2016 9:07 AM

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