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Outlook 2010 hangs when moving message to PST RRS feed

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    Outlook 2010 (on Windows 7 Ultimate) is hanging when I move a mail item from my OST to a PST. I have multiple PST files (brought over from my old system - Outlook 2007 on Vista). This only seems to happen to one PST and it happens to any folder in that PST. I have run ScanPST against this PST and it supposedly repaired it. However, when I try again, it still hangs.

    Any idea on what to try next? 

    Thanks!

    Wednesday, April 7, 2010 9:13 PM

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    For others looking for an answer, I have solved this. Well, more like a work around. I still don't know what or why, but here's what I did to get around it.

    Multiple SCANPST passes did not resolve the problem. I scanned until it was clean, but no luck.

    To resolve, I exported the existing PST and created a new one. It's more of a brute-force method, doesn't "fix" the problem, but gets me a solution.

    Bill

    • Proposed as answer by Ben M. Schorr Thursday, April 8, 2010 4:38 PM
    • Marked as answer by Sally Tang Friday, April 9, 2010 8:36 AM
    Thursday, April 8, 2010 1:51 PM

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    See if this helps: http://www.officeforlawyers.com/outlook/tsol.htm#scanpst

    Note that you should run SCANPST repeatedly until it comes back clean.

    How large is this PST file?

    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook
    • Marked as answer by Sally Tang Thursday, April 8, 2010 8:02 AM
    • Unmarked as answer by Sally Tang Friday, April 9, 2010 8:36 AM
    Wednesday, April 7, 2010 10:46 PM
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    So it works if you move to other pst files? Is it a unicode or ansi pst?

    Also, there is a beta bug with imap accounts that causes errors when moving from imap to a local pst. It may or may not be related to that bug.


    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Thursday, April 8, 2010 12:10 AM
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    Thanks for the tip

    I tried running the scan until it was clean - took 4 tries. Kept coming up with " !!AMap page <@2043823104> has csFree of 112, but should have 255 ". The csFree was also reported as 128 on another scan.

    The PST is 1.89 GB and is a 2003 format PST.

    Still hangs after the multiple scans.

    Bill

    Thursday, April 8, 2010 1:45 PM
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    Hi - 

    I'm not sure what you mean by unicode vs. Ansi. I'm guess the newer 2003+ PST format vs. the old 97-2002 format.

    It is the newer format and 1.89 GB large.

    I'm not doing imap (yet - I have gmail account to add, but haven't done that yet).

    Bill

    Thursday, April 8, 2010 1:48 PM
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    For others looking for an answer, I have solved this. Well, more like a work around. I still don't know what or why, but here's what I did to get around it.

    Multiple SCANPST passes did not resolve the problem. I scanned until it was clean, but no luck.

    To resolve, I exported the existing PST and created a new one. It's more of a brute-force method, doesn't "fix" the problem, but gets me a solution.

    Bill

    • Proposed as answer by Ben M. Schorr Thursday, April 8, 2010 4:38 PM
    • Marked as answer by Sally Tang Friday, April 9, 2010 8:36 AM
    Thursday, April 8, 2010 1:51 PM