How to ask a question efficiently in TechNet forum RRS feed

  • Question

  • Thank you for posting in TechNet forum. The online problem solving can be relatively time consuming because it may demand several messages back and force to fully understand the symptom and background, especially at the very beginning. Here are a few suggestions that help you get the best answer to your question as quickly as possible.


    When You Ask

    1. Selecting a good title which summarizes the specific problem you have. It will be the one of the main driving forces for others to want to actually read your item. Choosing a badly-formatted title will drive people away, thinking that since the title is so badly written, so must be the information and the question within the thread.

    2. Provide all the necessary information in your initial post. The following information would be very helpful:

    - Symptom description: Detailed description of the problem. If you receive any error messages, please let us know the exact error WORD BY WORD.

    - Environment: The system environment, such as your OS/application version, your network topology, and your domain environment, etc.

    - Any recent relevant configuration change(s): If the issue started to occur after installing any application/updates or changing the configuration, please let us know.

    - Any additional information. Tell what you have done prior to asking your question. This will help us understand that you've done so far.

    3. Write in a clear language. Avoiding spelling mistakes or grammatical errors. Don't type IN ALL CAPS, which in most cases is read as shouting and considered rude.

    4. Keep with the same thread. Do not refer to a post you made last year, and above all, Please come back. There are hundreds and thousands of posts where we have seen people given great and wonderfully long answers yet no reply from the original poster.

    5. Be courteous to reply, even if it's to say. "I've given up" or thanks that worked. (This helps the whole community when you do this, and makes the people who donate time, warm and fuzzies.)


    When answered

    Give Positive Feedback. Once you've received a correct answer to your question, either from a Microsoft employee, an MVP, or the community in general, pleases replies that the issue or question has been answered. And if possible mark the solution as answered: This step is important, since it lets other people benefit from your posts.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, October 17, 2011 11:23 PM

All replies

  • Thank you Arthur for the sticky note.

    Hope that members will keep using all of that :)

    Tuesday, October 18, 2011 10:32 PM
  • Can we please have guidance for people who try to answer.

    1) Read the question before trying to answer it.

    2) Don't try to answer a question when you don't know the answer.

    3) Don't point someone at another article/post unless you know it answers the question.

    • Proposed as answer by failafraid Friday, February 17, 2012 7:17 AM
    • Unproposed as answer by failafraid Friday, February 17, 2012 7:17 AM
    • Proposed as answer by SarahT121 Monday, December 10, 2012 1:46 PM
    Tuesday, October 25, 2011 1:03 PM
  • hi i cannot start new topics? there is no new topic button?

    also, where are all the forum categories gone?


    Monday, February 27, 2012 8:39 AM
  • I recently formatted my windows server 2008 standard r2 statndard edition. I have a genuine installation disk. After installation when tyring to activate it,it reported ab error saying its already in use. Please assist on the wayforard.

    Friday, March 23, 2012 6:03 AM
  • Thanks for the post and tips!

    Art Appraisal

    Wednesday, May 9, 2012 1:35 PM
  • Dear Arthur_Li When i Reply Question My Replies Counter is Not Increase Or My Post Is Not Show,, That mean my profile update is not come  'll You Help What's The Problem   


    • Edited by DushYant P Thursday, July 5, 2012 11:43 AM
    Thursday, July 5, 2012 11:36 AM
  • thank you for this info :)
    Wednesday, September 12, 2012 8:13 AM
  • Thank you very much for your kind information. I have facing problem posting image in my thread. Can anyone help me to get out from this from problem? I am looking forward to hearing from you. Thanks.

    http://positivemindbangladesh.wordpress.com http://outsourcingbd420.wordpress.com

    Sunday, October 7, 2012 3:56 AM
  • @positivemind

    like this:

    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Saturday, October 13, 2012 7:59 AM
  • you can start topic just by clicking the option start a new topic or new thread or new discussion..
    Wednesday, October 17, 2012 7:48 AM
  • thx, it's very useful.

    Hope that members will keep using all of that :)

    Wednesday, October 17, 2012 11:49 AM