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How drastically affect latency to the user experience in RDS RRS feed

  • Question

  • Hi, I'm about to implement a RDS (Remote Desktop Services Server). Users will use an accountability software, no browser or any other app. I'm considering to put it as a remote app to make the user experience less complicated so they will not confuse remote desktop with local desktop. By now the max concurrent users will be just 7, users access from different cities.

    I'll put the server on a datacenter so it can benefit for 24/7 accesibility.

    I can put the server outsite my country for less money than on a local datacenter (almost half the money). I'm aware that latency is pretty important (even more than bandwith) for this kind of services so the user can have a better/smooth user experience.

    The average time from my site to the external datacenter (outsite my country) is about 65ms.

    The average time from my site to the local datacenter (same city) is about 10ms.

    Of course, local latency is better than external in numbers. But in real life, this will make a huge difference in user experience? 65ms is not that bad in my opinion.

    Thanks.

    Friday, July 12, 2019 9:28 PM

Answers

  • hi
    But in real life, this will make a huge difference in user experience? 65ms is not that bad in my opinion.
    we can refer below document. if user network bandwidth is ok, the 65ms latency is acceptable.

    Use performance counters to diagnose app performance problems on Remote Desktop Session Hosts
    https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-rdsh-performance-counters#download-windows-server-insider-software

    What is the latency threshold for running a Terminal Server (RDS) over the WAN?
    https://serverfault.com/questions/740851/what-is-the-latency-threshold-for-running-a-terminal-server-rds-over-the-wan

    Performance Tuning Remote Desktop Session Hosts
    https://docs.microsoft.com/en-us/windows-server/administration/performance-tuning/role/remote-desktop/session-hosts#selecting-the-proper-hardware-for-performance


    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Monday, July 15, 2019 9:37 AM
    Moderator

All replies

  • hi
    But in real life, this will make a huge difference in user experience? 65ms is not that bad in my opinion.
    we can refer below document. if user network bandwidth is ok, the 65ms latency is acceptable.

    Use performance counters to diagnose app performance problems on Remote Desktop Session Hosts
    https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-rdsh-performance-counters#download-windows-server-insider-software

    What is the latency threshold for running a Terminal Server (RDS) over the WAN?
    https://serverfault.com/questions/740851/what-is-the-latency-threshold-for-running-a-terminal-server-rds-over-the-wan

    Performance Tuning Remote Desktop Session Hosts
    https://docs.microsoft.com/en-us/windows-server/administration/performance-tuning/role/remote-desktop/session-hosts#selecting-the-proper-hardware-for-performance


    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Monday, July 15, 2019 9:37 AM
    Moderator
  • Thanks so much, that information complements a lot all my assumptions and what I'm looking for.

    Have a nice day!

    Wednesday, July 17, 2019 8:00 AM