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Icons missing from Users remote session RRS feed

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    Hi all,

     

     First off, let me just put out front that I am by no means a Windows server guru. I have limited experience, but I just landed a new job that is requiring me to ramp up very, very fast. Please forgive me if I ask something completely elementary.

     

     I have a remote user (accountant) who remotes into a clients server (Windows SBS 2003) and inputs their payroll information into QuickBooks. The issue is that when this user logs in, there are no icons visible on the desktop. This issue started occurring after the client was switched from standard DSL to AT&T U-Verse. I don't think that has anything to do with it, or he wouldn't be able to access the session at all.

    I have checked the account permissions and did not see anything that looked out of the ordinary when compared with other remote users.

     

    Any help would be greatly appreciated.

    Thanks in advance,

    Gene Baker

    Tuesday, November 29, 2011 4:20 PM

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    Hello Danhigor,

     

    Question: If the user logs in (by remote desktop) and executes the .exe files from My PC (or Windows Explorer), does the application runs with no issues?

    You might just need to add a shortcut of the application to the users desktop.

     

    Also please verify:

    - Some GPOs might be "disabling" or "hiding" desktop icons fot that user. Please check this is not the case.

    - That the user profile is not failing to a "temporal profile", sometimes the user profile cannot load and Windows creates a temp one.

    - That the option "Hide All Icons" is not activated for the user (right click menu on desktop, show desktop icons)

     

    Let me know,

     

    goDog
    Tuesday, November 29, 2011 9:43 PM

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    Hello Danhigor,

     

    Question: If the user logs in (by remote desktop) and executes the .exe files from My PC (or Windows Explorer), does the application runs with no issues?

    You might just need to add a shortcut of the application to the users desktop.

     

    Also please verify:

    - Some GPOs might be "disabling" or "hiding" desktop icons fot that user. Please check this is not the case.

    - That the user profile is not failing to a "temporal profile", sometimes the user profile cannot load and Windows creates a temp one.

    - That the option "Hide All Icons" is not activated for the user (right click menu on desktop, show desktop icons)

     

    Let me know,

     

    goDog
    Tuesday, November 29, 2011 9:43 PM
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    Any update on this question?

     

     

    goDog
    Monday, December 5, 2011 10:13 PM