Outlook Access Denied Opening Jpg or Png


  • I have a terminal server (RDS) running Outlook 2003 (latest SP and patches) for an office of 20 people.
    It is running on Windows Server 2008 R2, latest patches installed. 

    When users receive mail that has an attachment of a photo, normally Jpg, or Png, and they try to view it we get an "access is denied" error shown below. If I try to save the file to their documents, and then open it we also get an error. 

    Error when opening from disk: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item". 

    Again, only photos, like Jpg or Png. If a user gets a Word doc, PDF doc, it works fine. I tried editing permissions, no luck. All users have redirected folders through group policy. 

    Any help would be appreciated!

    Thanks. -Karl
    Reply With Quote
    Friday, November 12, 2010 6:37 PM


All replies

  • Two possibilities.


    1 image viewer is restricted.

    2 temporary folders are restricted, less likely due to the save to My Docs/desktop you attempted.

    Sunday, November 14, 2010 10:52 PM
  • Hi Karl,

    Check whether domain users have permission on the folder Outlook Secure Temp Folder. Detailed information can be found in following third party article:

    Meanwhile as it is actually an Office related issue, it is recommanded to post your question on Office forum:

    Microsoft Office for IT Professionals

    Shaon Shan| TechNet Subscriber Support in forum| If you have any feedback on our support, please contact
    Monday, November 15, 2010 1:53 PM
  • Possibly this?

    Monday, November 15, 2010 4:33 PM
  • Hi,

    I have the same issue in my enviroment Xenapp 6 with Windows Server 2008 R2. Anyone know if the fix realy resolved the issue?


    Tuesday, November 16, 2010 1:24 PM
  • Hello

    Try installing the "Desktop Experience" feature. This allows the preview of these file and thus enabling this feature.


    regards Robert Maijen
    Tuesday, November 16, 2010 2:47 PM
  • Hi,

    How are things going? If there is any new error, please just let us know.

    Shaon Shan| TechNet Subscriber Support in forum| If you have any feedback on our support, please contact
    Thursday, November 18, 2010 8:40 AM
  • I can verify that the 980393 fix worked for us - but your problem may not be the same as ours. I can tell you that - as the kb article states: when using 2008 R2 server you can have only one instance of Photo Viewer open at any given time. The hotfix resolves that. And when the problem exists the errors you get are misleading in that they appear to be security related - see the kb article
    Thursday, November 18, 2010 5:52 PM
  • Hi,

    The hotfix  980393 really resolved the issue.



    Thursday, December 02, 2010 1:58 PM
  • Same Issue here. (Windows 2008 Server, Xenapp5, Outlook2003)

    Cant open JPG Files in Outlook2003 with Windows Picture Programm.

    When I use Explorer it works.The Hotfix isnt available for 2008 Server.

    Workaround doesnt work for us.

    Any idea?

    Monday, July 09, 2012 1:45 PM
  • After removing the folder the error message disappear, but keeps coming back after a month for either current user or another user. Any idea what is the cause? Our enviroment is running Windows Server 2008 with Office 2007 and Windows Server 2008 R2 with Office 2010. The hotfix didn't solved the problem and workaround doesn't work for us either.

    Monday, April 15, 2013 9:48 AM