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Server 2019 - SET - NDIS reset Network card RRS feed

  • Question

  • As Danie1zhou suggested i post my question from https://social.technet.microsoft.com/Forums/windowsserver/en-US/732966e8-dc13-445d-853d-73131cdd69ba/server-2019-set-ndis-reset-network-card?forum=winserverhyperv here.

    ----------------------------------------------
    Dear all

    Environment:

    3 node HyperV Failover cluster

    each node:

    - 2x Intel Xeon Gold 6138
    - 512 GB RAM
    - 1x 2 Port Intel X722
    - 3x 2 Port Intel X710
    - latest NIC driver and firmware
    - Windows Server 2019 17763.805

    SET:

    Hash algorithm: dynamic

    1x SET with the 2 Ports of Intel X722 for Cluster and LiveMigration
    1x SET with the first Port of all 3 Intel X710 Networkcards for iSCSI Traffic
    1x SET with the second Port of all 3 Intel X710 Networkcards for Data Traffic

    After some time (with traffic faster than without) i can see the following events:

    ----------
    Failed to move RSS queue 2 from VMQ 1 of switch 95AD556E-D325-46BB-87EC-AFDEA4ACE8F7 (Friendly Name: SET iSCSI), ndisStatus = -1073741823 .
    ----------
    The network interface "Intel(R) Ethernet Controller X710 for 10GbE SFP+ #6" has begun resetting.  There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver detected that its hardware has stopped responding to commands. This network interface has reset 1 time(s) since it was last initialized.
    ----------
    NIC /DEVICE/{F4B0FE78-B659-4D0E-AB0A-83E52D3A5419} (Friendly Name: Intel(R) Ethernet Controller X710 for 10GbE SFP+ #4) is no longer operational.
    ----------
    Intel(R) Ethernet Controller X710 for 10GbE SFP+ #6
     Network link is disconnected.
    ----------

    Then the network card comes back for a minute and the last 3 messages from above are written every minute.

    The only way to get back to normal evacuate the vm to other hosts and reboot it.

    Any idea what could be wrong here?

    Thanks


    Thursday, October 17, 2019 8:19 AM

All replies

  • Hi,

    Thanks for your question.

    This is a quick note to let you know that I am currently performing research on this issue and will get back to you as soon as possible. I appreciate your patience.

    If you have any updates during this process, please feel free to let me know.

    Best regards,

    Michael


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, October 18, 2019 7:17 AM
  • Hello, we are having the same issue.

    Have you any update on your research?

    best regards

    Rasmus Thorsager

    Thursday, November 28, 2019 7:19 AM
  • At the end it was due to the wrong drivers. The servers are from Huawei and the X710 Cards are not real X710 cards. They are SP330 from Huawei. The board layout is different to the original X710. My mistake was that i was using the latest Intel drivers instead of the drivers that Huawei provides.

    After using the correct drivers it was working. Except that SP330 and Windows 2019 are not working well. Some strange performance issues on application level within the VM. Now i am using Windows 2016 and everything is working.

    Thursday, November 28, 2019 7:29 AM
  • Thank you for your answer JBAB.

    We are using the drivers which were included with our HP servers. So it should be supported, though it isn't the latest driver from HP. We'll try to install the latest from HP, and see if it helps.

    best regards

    Rasmus Thorsager

    Thursday, November 28, 2019 8:46 AM