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Files delete on left mouse click RRS feed

  • Question

  • I have Windows 8.1 on an HP Notebook. My system was working fine for the past 1 year till one day while left clicking on a folder in a portable drive I got  a confirmation whether I wanted to delete. I had to cancel around 10 times. Since then I face the intermittent issue that clicking on a file will delete it (It will go to recycle bin). Clicking on an empty folder will delete it and if the folder has files will ask me for confirmation many times whether I want to delete it. After a gap of few minutes the issue will not be there for the next few minutes until it comes back again. When the issue comes even what I have written on sticky notes will get deleted without me clicking on anything. Restarting the system may sometimes help but only for a few minutes.

    The issue gets resolved for a few minutes whenever I run the following command (which I found somewhere online): regsvr32 /i shell32

    I checked with 2 different Anti Virus and also Malwarebytes if there was any malware. Could not detect a thing. Still suspecting a malware, I deleted all my drives (merging them and formatting keeping only C and D drive) and then reinstalled Windows 8.Still when I logged in on first boot, on clicking a newly created folder it got deleted.

     Can this be a malware issue considering I have formatted all the drives and don't have anything except Windows. Or is it a hardware issue like issue with delete button or mouse (which somehow gets resolved temporarily when i run the command: regsvr32 /i shell32)? 

    Thursday, September 7, 2017 9:10 AM

Answers

  • Hi,

    Shell32.dll file is located at C:\Windows\System32 folder, it is able to record keyboard and mouse inputs. Some malware disguises itself as shell32.dll, particularly when not located in the C:\Windows\System32 folder.

     

    Did the problems occur when you clicked all the files or just the files on the portable drive.

    If the error only occurs on the portable drive, I suggest you can connect the drive to another machine. If the problem still exists, the corrupted drive may be the root cause.

    If the problem doesn’t exist, you can check the USB driver and portable drive diver in Device Manage and reinstall them on the manufacture’s website.

     To test if it is the mouse issue, you can change a mouse and have a test.

    If the problem still exists ,I consider it may be caused by the hardware, please contact manufacture to test your hardware.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, September 8, 2017 8:48 AM

All replies

  • Hi,

    Shell32.dll file is located at C:\Windows\System32 folder, it is able to record keyboard and mouse inputs. Some malware disguises itself as shell32.dll, particularly when not located in the C:\Windows\System32 folder.

     

    Did the problems occur when you clicked all the files or just the files on the portable drive.

    If the error only occurs on the portable drive, I suggest you can connect the drive to another machine. If the problem still exists, the corrupted drive may be the root cause.

    If the problem doesn’t exist, you can check the USB driver and portable drive diver in Device Manage and reinstall them on the manufacture’s website.

     To test if it is the mouse issue, you can change a mouse and have a test.

    If the problem still exists ,I consider it may be caused by the hardware, please contact manufacture to test your hardware.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, September 8, 2017 8:48 AM
  • Haven't heard from you for a long time, have you solved the problem?

    Do you benefit from these suggestions?

    Any updates are welcome to post here.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 12, 2017 10:08 AM
  • Hey, did you solve the problem permanently ?
    I am also having the same problem with my HP notebook.By formatting and reinstall the OS can solve this issue ?
    This is very strange. I did a malware , virus scan. But the problem still exist.

     I can't run this regsvr32 /i shell32 command second time. it is showing some .dill error.

    Wednesday, August 14, 2019 5:24 AM
  • I have disposed off my old laptop. I do not remember but I think the issue was less common towards the end (or maybe since I had so many problems on Windows that this is now not on top of my mind).

    Some articles on DLL error given below:

    https://www.lifewire.com/how-to-fix-shell32-dll-not-found-or-missing-errors-2624008

    https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/error-message-shell32dll-missing/c38d5d9f-8a53-4050-a3d0-61185bb7c37a

    Wednesday, August 14, 2019 5:32 AM
  • I have fixed the problem.
    It was a problem with 'delete' key of the keyboard. So i disabled the key using a software called KeyTweak
    Monday, August 26, 2019 5:34 AM