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    Windows 10

    bluetooth suddenly dissapeared

    Device Manager shows it as hidden

    Gone in and updated drivers.......

    still no bluetooth

    what next?...please advise

    Sunday, April 17, 2016 8:26 AM

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    Hello,

    Make sure that there is nothing wrong with hardware configuration for Bluetooth. Suggest you to visit nearest computer repair shop and confirm this.

    Regards.

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Sunday, April 17, 2016 10:23 AM
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    Hi, 

    Please try these steps to check this issue again:

    1.) Uninstall everything that is Bluetooth-related that is listed in Programs & Features.

    2.) Uninstall all Bluetooth-related drivers listed in the Device Manager.

    3.) Restart the computer. Bluetooth will be reinstalled, and you can reinstall the programs that you removed from Programs & Features.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, April 19, 2016 7:19 PM
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    Hello Kate

    I have had exactly the same problems as EDB001.  I followed your instructions and uninstalled the hidden bluetooth drivers in device manager and restarted the laptop.  There was nothing to uninstall in 'Programs and Features'. Now there is nothing at all in device manager!  I have a Dell XPS 14Z notebook which was recently upgraded from Windows 7 to Windows 10.  Please help.

    Previously, Bluetooth had appeared in both Settings and Device Manager even after the upgrade but would drop in and out (incl. icon tray on task bar).  It would also not recognise a wireless mouse I have.

    Regards

    Wednesday, April 20, 2016 1:03 AM
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    Hi, 

    Consider if the Bluetooth driver is not compatible with Windows 10 well. 

    Please try to install the driver in compatible mode to check this issue:

    Right click the installer>Choose Properties>Under Compatibility tab>Choose OS

    http://windows.microsoft.com/en-US/windows-vista/Make-older-programs-run-in-this-version-of-Windows?SignedIn=1
    (works in  win 7, win 8, and win 10)

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, April 22, 2016 3:45 PM