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Problem Deploying Xerox Printer Using GPP For Non-Admin Users

    Question

  • Hello!  I am experiencing a problem when deploying printers, specifically a Xerox 7655 printer.  When the user logs in, waits for the Xerox printer to show up in the printers list, waits for about 1 minute and then logs out, an error message appears at the welcome screen stating:
    ___
    [Title] Xerox Printer Driver
    [Body] An unexpected error occured in the print driver.
    Close the current driver window and retry the operation.
    014:000:0662
    ___

    This error message only appears once.  If the user clicks OK and then logs back in and then logs out, the error message does not appear.  However, if the user deletes the printer (without deleting the driver) and then relogs in, then the same message appears once.

    The printer server is running Windows 2008 SP2 32bit and the client workstation is Windows XP SP3 32bit.

    The problem does not occur if the user is given admin rights.

    Here is what I have tried:
    1. I tried both PCL and PS printer drivers and both produced the error message.
    2. The other HP printers I have do not produce this problem for non-admin users.
    3. I enabled GPP tracing and here are some lines that may be relevant:

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    2009-06-10 16:27:02.046 [pid=0x294,tid=0x840] Started applying policy.
    2009-06-10 16:27:02.046 [pid=0x294,tid=0x840] GPE data file : \\<domain>\SysVol\<domain>\Policies\{3A943DC9-7B92-4D96-8755-2511AE370421}\User\Preferences\Printers\Printers.xml
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Set user security context.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Opened file.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Got file size.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Created file buffer.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Completed read file data.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Terminated file buffer.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Closed file handle.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Read GPE XML data file (475 bytes total).
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Set system security context.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Completed parse of GPE XML data.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Completed loading of package.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Completed get tree root.
    2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] Started package execution.
    2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] Set package timestamp variable (2009-06-10 23:27:01).
    2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] Starting class <Printers>.
    2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] Handle Children.
    2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] {9A5E9697-9095-436d-A0EE-4D128FDFBCE5}
    2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] Starting class <SharedPrinter> - GD Xerox 7655.
    2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] Set user security context.
    2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] Set system security context.
    2009-06-10 16:27:03.098 [pid=0x294,tid=0x840] Set user security context.
    2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] Set system security context.
    2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] Properties handled.
    2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] Handle Children.
    2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] EVENT : The user 'GD Xerox 7655' preference item in the 'Printers - GD {3A943DC9-7B92-4D96-8755-2511AE370421}' Group Policy object applied successfully.
    2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] Completed class <SharedPrinter> - GD Xerox 7655.
    2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] Completed class <Printers>.
    2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] Completed package execution.
    2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] Completed execution of apply package.
    2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] GPH data file : C:\Documents and Settings\All Users\Application Data\Microsoft\Group Policy\History\{3A943DC9-7B92-4D96-8755-2511AE370421}\S-1-5-21-1109287675-766858259-666385194-4658\Preferences\Printers\Printers.xml
    2009-06-10 16:28:49.132 [pid=0x294,tid=0x840] Updated GPH.
    2009-06-10 16:28:49.132 [pid=0x294,tid=0x840] EVENT : The client-side extension could not apply user preference items for the 'Printers - GD {3A943DC9-7B92-4D96-8755-2511AE370421}' Group Policy object because Windows is shutting down or the user is logging out..
    2009-06-10 16:28:49.132 [pid=0x294,tid=0x840] Completed apply GPO. [ hr = 0x86011007 "The client-side extension could not apply user preference items for the 'Printers - GD {3A943DC9-7B92-4D96-8755-2511AE370421}' Group Policy object because Windows is shutting down or the user is logging out.." ]
    2009-06-10 16:28:49.132 [pid=0x294,tid=0x840] User impersonation uninitialized.
    2009-06-10 16:28:49.132 [pid=0x294,tid=0x63c] Leaving ProcessGroupPolicyExPrinters() returned 0x86011007
    2009-06-10 16:28:49.132 [pid=0x294,tid=0x63c]
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    The GPP appears to hang at 16:27:03 until I begin to log out at 16:28:49 at which point the error is produced.

    Has anyone else experienced similar issues? 

    I would appreciate any help with this.  If anyone needs any more information about this, please let me know.

    Thanks.
    Thursday, June 11, 2009 12:04 AM

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