•  I am not able to update the Security updates for Windows Server 2008R2 64 Bit.  


    Error Message : "WindowsUpdate_80072EFE" "WindowsUpdate_dt000"  


    I have disables firewall also.  Kindly help .  


    Monday, November 22, 2010 6:09 AM


  • Hi,


    Which security updates failed to install? Please provide us the update IDs. Are you using WSUS? Please help clarify how you receive updates.


    Please refer to the following support article for troubleshooting first.


    You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates  


    If any trouble is encountered, please let us know. You can also download some updates manually and double click to install them as a test. What is the result?


    If the issue persists, please help gather the following files for research.




    Please generate a MPS Directory Service report on the computer that is reporting the error. The MPS report is utilized to gather detailed information regarding a system's current configuration. The data collected will assist me with problem isolation. To do this:


    a. Download Microsoft Product Support Reports tool from the following link, according to your system architecture.       

    b. Right click on downloaded mpsreports_x86.exe or mpsreports_x64.exe, and choose Run as Administrator.

    c. Agree the License Agreement, and choose This Computer.

    d. Select General, Internet and Networking, Business Networks, Server Components, and click Next.

    e. After finishing collecting logs, please choose Save the result to save it to a .CAB file, and send the CAB file to the workspace.

    Note: Sometimes the CAB file may fail to be generated on your machine. This is usually caused by the interference from some third-party application such as certain antivirus program. If it still cannot be generated after another attempt, then please manually zip all the output files in the following folder and send the .zip file to the workspace.



    Upload these file to the following workspace.


    You can upload the information files to the following link. (Please choose "Send Files to Microsoft")

    Workspace URL: (                

    Password: sn[VYoPQI!X


    Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken. Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser. Meanwhile, please note that files uploaded for more than 72 hours will be deleted automatically. Please ensure to notify me timely after you have uploaded the files. Thank you for your understanding.




    This posting is provided "AS IS" with no warranties, and confers no rights.
    Tuesday, November 23, 2010 2:43 AM