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would DC or DNS help diagnose RDS connection errors? RRS feed

  • Question

  • having issues with users connecting reliably and quickly. it can take numerous frustrating tries to connect both over LAN and over Internet.

    the remote desktop server does not seem to be collecting any information at all about these failed attempts. users are not getting prompts for passwords, they get messages saying the system is off or not available or remote access is turned off.

    mac users get a connection refused error and that's it.

    is there another system log on the RDS server (2008 R2) that I should be looking at? the security log is really doesn't help.

    would another network system see these events, like a domain controller, or a DNS server? having a heck of a time diagnosing this.

    any thoughts appreciated. thanks in advance.

    cheers!

    Friday, July 12, 2019 5:41 PM

All replies

  • HI
    1 is there related log about your issue ?
    when the problematical domain user logon the issue RDSH ,we can confirm fault time from event id 4624 in security log of this domain user then try to logon server console and look if there is more related log information about fault time issue.
    on other RDS related server
    event viewer\windows logs\
    application
    security
    system
    Event Viewer – Applications and Services Logs – Microsoft – Windows – TerminalServices-****
    Event Viewer – Applications and Services Logs – Microsoft – Windows –remote desktop management service
    Event Viewer – Applications and Services Logs – Microsoft – Windows – RemoteDesktopServices-****
    Event Viewer – Applications and Services Logs – Microsoft – Windows-remoteapp and desktop connections
    Event Viewer – Applications and Services Logs – Microsoft – Windows-remoteapp and desktop connection management
    Microsoft-Windows-TerminalServices-Gateway/Operational
    on client computer
    event viewer\windows logs\
    application
    security
    system
    Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-SessionServices_Operational
    Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteApp and Desktop Connections_Admin
    Event Viewer – Applications and Services Logs -RemoteApp and Desktop Connections_Operational
    Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-RdpCoreTS_Admin
    Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-RdpCoreTS_Operational
    Event Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-ClientUSBDevices_Admin
    Event Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-ClientUSBDevices_Operational
    Event Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-PnPDevices_Admin
    Event Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-PnPDevices_Operational
    Event Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-Printers_Admin
    Event Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-Printers_Operational
    Event Viewer – Applications and Services Logs – Microsoft – Windows-remoteapp and desktop connection management
    2 can you enter winver in command prompt on both problematical server and client computer then look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]

    3 if you turn off the Antivirus software and firewall on both client and server temporarily ,will the problem persist ?

    4 if you enter  nslookup the FQDN of w2008r2 on client computer ,will there be the ip address of w2008r2 responded.

    5 can you check if rds relate service is running on problematical w2008r2 ?


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, July 15, 2019 8:24 AM
    Moderator
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, July 19, 2019 10:51 AM
    Moderator
  • HI
    Is there anything to help you?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, July 22, 2019 1:30 AM
    Moderator