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The User Profile Service failed the logon. User profile cannot be loaded. RRS feed

  • Question

  • I have tried all the normal steps on the Production Server Windows 2008 R2, but removing the SSID in
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    does not fix the issue after the reboot.

    Any other ideas?


    Thank you in advance.

     

    Jared

    Tuesday, January 31, 2012 7:46 PM

Answers

  • Hello,

    Have you followed that? http://support.microsoft.com/kb/947215/en

    You can also try restoring your server from a backup that dates before the appearance of your problem.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. 

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    Tuesday, January 31, 2012 7:58 PM
  • Hi Jared,

     

    How are things going? Please follow the KB article which Mr X provided. Firstly, delete the user profile folder under %SystemDrive%\Users\UserName. Then, navigate to the following path:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

     

    Under the ProfileList subkey and found the user account SID, delete the subkey that is named SID.bak. After that, reboot the server and log on to the system again.

     

     

    Best Regards,

    Aiden


    Aiden Cao

    TechNet Community Support

    Thursday, February 2, 2012 6:41 AM
    Moderator

All replies

  • Hello,

    Have you followed that? http://support.microsoft.com/kb/947215/en

    You can also try restoring your server from a backup that dates before the appearance of your problem.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. 

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Tuesday, January 31, 2012 7:58 PM
  • Hi Jared,

     

    How are things going? Please follow the KB article which Mr X provided. Firstly, delete the user profile folder under %SystemDrive%\Users\UserName. Then, navigate to the following path:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

     

    Under the ProfileList subkey and found the user account SID, delete the subkey that is named SID.bak. After that, reboot the server and log on to the system again.

     

     

    Best Regards,

    Aiden


    Aiden Cao

    TechNet Community Support

    Thursday, February 2, 2012 6:41 AM
    Moderator
  • Hi Jared,

    How are things going? I just want to check the status of the issue. If you have any update or concern, please feel free to let us know.

     

    Best Regards,

    Aiden


    Aiden Cao

    TechNet Community Support

    Wednesday, February 8, 2012 7:44 AM
    Moderator
  •  Link http://support.microsoft.com/kb/947215/en refers to fix for Vista & windows 7 Operating systems. Also when i tried the "Fix it tool", it says that it does not support Server 2008 operating system.

    I also tried renaming the profiles but it didnt work. It still tries to load the temporary profiles when I login through RDP. Even the new user, who does not have any user profiles on that server, is unable to login.

    I read it in another article to replace the Default profile from another server. Has anyone tried this and worked?  anyways I going to try it tonight.

    I welcome any suggestions. Thanks.

    Tuesday, April 24, 2012 1:37 PM
  • Hi there,

    I just thought I'd throw my two cents in. I've never seen this literal exact issue before. Mine was on an SBS 2011 box. When I checked out the actual eventvwr log, there was an SQM file (C:\users\default\app data\local\microsoft\exchange server\ you get the idea) that couldn't be copied. I checked out permissions and for whatever reason, thought he other items were fine, that item had blocked the inherited permissions for whatever reason, couldn't be copied, so no new users could log in.

    In troubleshooting, I did indeed do server backup restores, copy from another sbs 2011 box, etc. However, since clearly my permissions issue had started before my backup, the restore made no change.

    This is just an affirmation for those of you who are pulling your hair out, looking for an answer. Yes, it is probably permissions; do a little digging and you should find it. Just be careful about what checkboxes you click and where when it comes to permissions, inheriting, replacing, etc.

    Regards. I am able to create new users again, and finish my BES install.

    • Proposed as answer by VSFH Wednesday, June 27, 2012 10:43 PM
    Wednesday, June 27, 2012 10:25 PM