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CPU usage high after SSD upgrade RRS feed

  • Question

  • Hi, 

    I upgraded my ASUS UX302LG HDD (Windows 8.1 Pro) to a Samsung 840 EVO SSD today. I used the Data Migration software from Samsung to clone the existing HDD, then installed the SSD. 

    Although the laptop starts amazingly fast, the CPU now sits at 40-50%, and burns through my battery in about 45 minutes! In Process Explorer, no single process seems to be the culprit, other than the System Idle Process at 80-90%. I haven't installed any other software, malware, I simply cloned the drive. 

    I've been trying many things out all day, many reboots etc. 

    Is Windows 8.1 interacting with the SSD strangely? Perhaps there is a way I can use Process Explorer to provide more information? Is it normal to have the System Idle Process at 80-90%?

    Appreciate the help in advance.



    • Edited by Weedfin Sunday, June 1, 2014 7:39 PM
    Sunday, June 1, 2014 7:39 PM

Answers

  • WF

    Without question this is the worst case I have seen in a long time and is related to your Office. Specifically a process called msosync.exe (you can read what that ishere)  As proof of concept you can kill that process (there are over 100 of them) in task manager as a temp solution and the problem should reduce or stop.  The trace has so many spikes it is difficult to see but there are dozens of the msosync.exe process running (see snip)  Re-installing office should fix this permanently

    Next...  Your ETDGesture.exe is part of ELAN Smart-Pad and developed by ELAN Microelectronics is also causing huge spikes.  Simply re-installing it should make this stop

    After you solve the two above problems run another trace (shorter one so it wont be that big for you to upload) to see if there is anything else.


    Wanikiya and Dyami--Team Zigzag

    Monday, June 2, 2014 12:51 AM
    Moderator

All replies

  • WF

    In order to diagnose your problem you will need to download and install the below

    Install the WPT (windows Performance Toolkit)  

     http://social.technet.microsoft.com/wiki/contents/articles/4847.install-the-windows-performance-toolkit-wpt.aspx , 

     

    When you have, open an elevated command prompt and type the following 

    WPRUI.exe (which is the windows performance recorder) and check off the boxes for the following:

    First level triage, CPU usage, Disk IO.  

    If you problem is not CPU or HD then check off the relevant box/s as well (for example networking or registry)

     

    Let it run for 60 secs or more and save the file (it will show you where it is being saved and what the file is called)

     

    Zip the file and upload to us on Onedrive (or any file sharing service) and give us a link to it in your next post.

     


    Wanikiya and Dyami--Team Zigzag


    Sunday, June 1, 2014 7:41 PM
    Moderator
  • Hi guys, 

    Thanks for the quick reply. 

    I saved a file: https://onedrive.live.com/redir?resid=31B8217635F5ECC8!2380&authkey=!AKBXOYJqWTlCYqM&ithint=file%2c.zip

    It was rather large, and I'm not sure it got uploaded entirely, so I also saved a smaller one with your command line instructions I saw in another thread: https://onedrive.live.com/redir?resid=31B8217635F5ECC8!2381&authkey=!ADN9lx53ZYaIVkc&ithint=file%2c.zip

    Thanks in advance

    Sunday, June 1, 2014 8:47 PM
  • WF

    Without question this is the worst case I have seen in a long time and is related to your Office. Specifically a process called msosync.exe (you can read what that ishere)  As proof of concept you can kill that process (there are over 100 of them) in task manager as a temp solution and the problem should reduce or stop.  The trace has so many spikes it is difficult to see but there are dozens of the msosync.exe process running (see snip)  Re-installing office should fix this permanently

    Next...  Your ETDGesture.exe is part of ELAN Smart-Pad and developed by ELAN Microelectronics is also causing huge spikes.  Simply re-installing it should make this stop

    After you solve the two above problems run another trace (shorter one so it wont be that big for you to upload) to see if there is anything else.


    Wanikiya and Dyami--Team Zigzag

    Monday, June 2, 2014 12:51 AM
    Moderator
  • Hi guys, 

    That's got it fixed!

    To disable MSOSYNC.exe in Office 2013, Windows 8.1, I had to go and manually rename the msosync.exe executable in "C:\Program Files (x86)\Microsoft Office\Office15"

    I also uninstalled and reinstalled my Elantech drivers, and made a new performance trace file, to see if there is anything else (although CPU usage is back down to low levels when idle, it seems to spike up a bit sometimes): https://onedrive.live.com/redir?resid=31B8217635F5ECC8!2383&authkey=!AJCpQbp1RJA_gc0&ithint=file%2c.etl

    Thanks

    Monday, June 2, 2014 7:59 AM
  • WF

    You may still have some other issues that if you are interested we can check.  If so just run another trace.   Glad you are working.


    Wanikiya and Dyami--Team Zigzag

    Monday, June 2, 2014 12:36 PM
    Moderator
  • Hi guys, 

    For sure, thanks for checking. 

    Here is the file I made, after disabling the msosync.exe and reinstalling my Elantech drivers:

     https://onedrive.live.com/redir?resid=31B8217635F5ECC8!2383&authkey=!AJCpQbp1RJA_gc0&ithint=file%2c.etl

    Much appreciated if you have time to have a look. 

    Cheers


    Monday, June 2, 2014 1:15 PM
  • WF

    Compare this to the previous trace.  Much, much better.  You do have an ASUS process that is bloatware but its total use is not significant.


    Wanikiya and Dyami--Team Zigzag


    Monday, June 2, 2014 2:58 PM
    Moderator
  • Awesome, thanks a lot guys for the very competent and prompt help. 

    My computer is now flying with the new SSD. 

    WF

    Tuesday, June 3, 2014 9:30 AM
  • WF

    Thanks for letting us know.  Good Luck!


    Wanikiya and Dyami--Team Zigzag

    Tuesday, June 3, 2014 10:36 AM
    Moderator
  • hi guys

    mine is also suffering from same issue using AMD 6300 processor MSI 970AG46 MOBO ,corsair vengence 4*2gb ram SAPPHIRE HD7770 DDR5 1GB GRAPHICE card and SAMSUNG 850pro 256gb ssd my cpu usage is extremely high after adding the SSD what to do now 

    Monday, August 31, 2015 7:54 AM
  • Hey! I don't know if you are still helping people, but I have a similar issue. I've done as you directed. I took a look at the file myself to try and figure it all out, but my mind melted and I had no idea what I was looking at. Can you help? 

    Here is the URL for the File:

    https://1drv.ms/u/s!Aqn1rY_pbG6qhPM8BccSXRP808eWIQ

    Monday, June 25, 2018 2:46 AM


  • Check your bios is set to ACHI and not ATA.
    Saturday, October 19, 2019 6:53 AM