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2008 sp2 server hanging at Please wait for the User Profile SErvice

    Question

  • This is a reoccurring issue with 2 server builds machines are multihomed 2 nics for domain network, 1 cluster network, and ISCSI.  Issue is that on login, the server hanks on anyones login,  safe mode can login with networking.  I cant find a solution and need to get this resolved.
    Sunday, May 30, 2010 1:22 AM

All replies

  • Without logging in, using another machine, can you look at the system event log to see if there are any events posted in the time it is hanging ?

    also, how long do you wait before you conclude it is hanging ?

    and lastely, as you indicate this is a cluster, from another node in the cluster, using Failover Cluster Manager, can you see the hanging node and is the cluster service started ?

     

    thanks,

    Edwin.

     

    Monday, May 31, 2010 9:47 AM
  • Hi,

     

    Thank you for your post here.

     

    From the description, interactive logon hangs on two clustered servers for every login.

     

    For effectively troubleshooting, please check:

     

    1. Is there any related event log recorded on the server?

    2. Collect the userenv.log which contains verbose windows profile loading process:

     

    a. Log onto a problematic client computer. Open the Explorer and go to the following folder: %SystemRoot%\Debug\UserMode\. If you can find a file called userenv.log, please rename it to userenv.old. (Please do not delete it.)

    b. Click "Start", click "Run", type "regedit" (without the quotation marks), and then click "OK".

    c. Find the following key: [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]

    d. Highlight the Winlogon key and click Edit -> New -> DWORD Value in the menu bar.

    e. Name the new value as "UserEnvDebugLevel" (without the quotation marks) and then double click it and specify the Value data as 00010002. Please double check that the value name and the data are correct (the value should be shown as 0x00010002(65538)).

    f. Close registry edit.

     

    You can find detailed information on how to enable a verbose userenv.log according to the following KB article:

     

    221833                   How to Enable User Environment Debug Logging in Retail Builds of Windows

    http://support.microsoft.com/?id=221833

     

    If you have any questions or concerns, please do not hesitate to let me know.

     

     

     

    Monday, May 31, 2010 10:05 AM