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Cannot load illegal module Term Service event id 1014

    Question

  • Hi,

    We have a number of citrix servers running windows 2003 SP2 and Citrix Xenapp5.  We patched them on the weekend with the latest windows updates and now after the servers reboot we randomly we get the following message:

    Event Type: Error
    Event Source: TermService
    Event Category: None
    Event ID: 1014
    Date:  15/05/2012
    Time:  08:30:37
    User:  N/A
    Computer: CITRIXXN46
    Description:
    Cannot load illegal module: C:\WINDOWS\system32\vdtw30.DLL.

    (Note that the illegal module can sometimes be different.)

    Sometimes a reboot fixes the problem, but other times it does not.

    When we get this issue, users cannot connect to the citrix server as the ICA and RDP listeners are down.

    Any help would be appreciated.

    Tuesday, May 15, 2012 8:42 AM

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