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RDS- Temporary Profile is loaded RRS feed

  • Question

  • Hi,


    We've recently installed two new RDS hosts with a RDS Broker. But we're finding that some of our users are being logged on with temporary profiles.

    We get two events logged each time:

    Event 1515

    Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

    Event 1511

    Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

    So far we've just been deleting the registry key which ends in .BAK at

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    But this is only a temporary fix, it happens again a few days later.  I wonder if it's caused by users not logging off correctly.

    All the RDS severs are running 2008R2.

    Thanks,

    Dave


    • Edited by I.T. Dave Tuesday, August 2, 2016 10:09 AM
    Tuesday, August 2, 2016 10:07 AM

All replies

  • Hi,

    this is a common issue with RDS servers.

    Only things we do is to create a new profile and delete registry key and folder on disk or network if network profile are used.

    And the issue come again sometimes but with an other account.

    You can close automatically session if they are inactive during 2H for example on the settings if you don't want session stay open.

    Tuesday, August 2, 2016 10:59 AM
  • We've only seen this problem when we introduced another RDS host and broker, so it must be something to do with that.  

    I'd really like to get to the bottom of this...our users are getting frustrated with these temporary profiles. We already automatically close the sessions after 8 hours, but even if they get closed the next time they logon they receive the temporary profile again.

    Tuesday, August 2, 2016 11:57 AM
  • Hi Dave,

    What’s the profile type configured for remote desktop users?

    Does this temporary issue happen to specific users? Are there any patterns such as timing, server workload, or running applications?

    Here is a related KB article below for you:

    Roaming user profiles are corrupted when a monitoring program executes a WMI query on a Windows Server 2008 R2 SP1-based RDS server

    https://support.microsoft.com/en-us/kb/2831347

    Best Regards,

    Amy


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    Wednesday, August 3, 2016 10:20 AM
    Moderator
  • Hi,

    Would you please provide us with an update on the status of your issue?

    If there are any third party software installed, please try to uninstall them to see what happens.

    Best Regards,

    Amy


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, August 25, 2016 11:50 AM
    Moderator