The user profile service failed the logon user profile cannot be loaded RRS feed

  • Question

  • Hi

    I have a problem with one of my users where she cannot log onto two of the four terminal servers in my RDS farm, she gets the error above. The user has a roaming profile on a file server. I tried finding the SID under profile list in the registry to delete it on the terminal servers and on the file server but cannot find the SID. I also tried deleting the roaming profile completely to see if that would help but it does not. This is on Server 2008R2 Standard.

    Can anyone help?



    Friday, January 4, 2013 12:16 PM

All replies

  • It seems to me you are in right direction. Can you compare HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList on both working and non-working TS? Or post the screenshot here?

    Bob Lin, MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on

    How to Setup Windows, Network, VPN & Remote Access on

    Friday, January 4, 2013 3:12 PM
  • Thanks for the response chicagotech

    I had a look on all four terminal servers and cannot find the users SID under profile list on any of the terminal servers.



    Monday, January 7, 2013 6:36 AM

  • that's maybe because you have a GPO to delete cached copies/temporary roaming profiles? The SID is there only when the user is logged on. Do you have a folder redirection on the user's APPDATA folder? Delete/rename the profile on your networkshare where the profiles are stored and delete/rename the APPDATA redirected folder on the users networkshare. Logon again by redirecting the user to this SessionHost so it creates a new profile.

    Friday, July 12, 2013 9:08 AM
  • Thanks jmeurs, that was a while ago, i just set the user to always log into on of the working terminal servers.
    Friday, July 12, 2013 9:20 AM