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    Iam trying to install my new pixma ip2700 but it keeps telling me that the spooler needs to be started well i have tried everything and it still won't start what's going on?????? should i get a computer tech to get the spooler working properly??????

    pls help it's getting very frustrating

    wendy

    Monday, February 11, 2013 10:00 PM

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    Hi Wendy,


    I suggest you try the following:


    1. Test the issue with another computer.

    2. Reinstall the driver

    3. Use the Windows Troubleshooter:


    Printer problems in Windows


    4. Clear the print spooler queue

    =================================

    Click start, type cmd in the search bar, right click cmd and run as administrator. Type the following commands and press enter.


    net stop spooler

    del /F /Q %systemroot%\System32\spool\PRINTERS\*

    net start spooler


    5. Test the issue in Clean Boot mode and check if there is some conflicts with the printer.


    More information:

    Print Spooler


    Hope this helps.

    Vincent Wang
    TechNet Community Support

    • Proposed as answer by Ty Glander Wednesday, February 13, 2013 5:09 PM
    • Marked as answer by Vincent Wang-MCSC Monday, February 25, 2013 2:12 AM
    Wednesday, February 13, 2013 8:36 AM

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    Have you had any luck with the customer support for the printer?

    Tuesday, February 12, 2013 3:55 PM
  • Question
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    Hi Wendy,


    I suggest you try the following:


    1. Test the issue with another computer.

    2. Reinstall the driver

    3. Use the Windows Troubleshooter:


    Printer problems in Windows


    4. Clear the print spooler queue

    =================================

    Click start, type cmd in the search bar, right click cmd and run as administrator. Type the following commands and press enter.


    net stop spooler

    del /F /Q %systemroot%\System32\spool\PRINTERS\*

    net start spooler


    5. Test the issue in Clean Boot mode and check if there is some conflicts with the printer.


    More information:

    Print Spooler


    Hope this helps.

    Vincent Wang
    TechNet Community Support

    • Proposed as answer by Ty Glander Wednesday, February 13, 2013 5:09 PM
    • Marked as answer by Vincent Wang-MCSC Monday, February 25, 2013 2:12 AM
    Wednesday, February 13, 2013 8:36 AM