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Service Pack installation failed with error code 0x8e5e03fe RRS feed

  • Question

  • Hi All,

    I am  not able to Install Windows Sever 2008 R2 SP1, when I Install SP1, its going fine till 90%,after that Its giving the below error.

    "1. Service Pack installation failed with error code 0x8e5e03fe."

    2. "Changes to an update(Service Pack for Microsoft Windows (KB976932)) failed during Service Pack installation.

    Identity: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514

    Error Code: 0x8e5e03fe

    Target State: 7"

    I took the below steps to resolve. but its not help me.

    1. I have CA anti-virus, I disabled the CA Client Agent.

    2. I installed Windows Readiness tool, but i did't get any error, below error log for your reference "
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 11.0
    2011-04-16 15:49

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 753
    No errors detected"

    3. I run this commond "dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514"

     Please help me

    Regards

    Ganga

    Thursday, April 28, 2011 11:19 AM

Answers

  • Hi,

     

    Did you download SP1 from the following site?

     

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda

     

    I suggest temporally disabling or removing your anti-virus programs to test this issue.

     

    If the issue persists, I suggest performing a Clean Boot to test if the logon process can be faster in the Clean Boot mode.

     

    Clean Boot

    ========

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this result in the Clean Boot environment.

     

    If the issue persists, I suggest performing an in-place upgrade of Windows Server 2008 R2.

     

    Tim Quan

    • Marked as answer by Gangaiyan Tuesday, May 3, 2011 7:49 AM
    Tuesday, May 3, 2011 6:05 AM
    Moderator
  • Hi All,

    Check ensure the below stpes:

    1. Disable Anti-Virus Real Time Protection service.

    2. Run Windows Readiness Tool, ensure you not have any error, Please check CBR Logs in below location.

    "%SYSTEMROOT%\Logs\CBS\CheckSUR.log"

    3. Create a New Software Distribustion Folder in system Root Folder.

    4. Check windows Update Log, whether you have any error.

    5. Check Windows EventLog for more information.

    Once above steps done, Please Open Msconfig, goto services tab, Disable other then microsoft service, goto startup tab disable all startup.

    Restart the server, then Run Windows service pack, I hope it will successfully install.

    Regards

    Ganga 

    • Marked as answer by Gangaiyan Thursday, May 5, 2011 6:47 AM
    Thursday, May 5, 2011 6:47 AM

All replies

  • Hi,

     

    Please download and install SP1 from the following site:

     

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda

     

    If any error message appears, please let me know.

     

    Tim Quan

     

    Friday, April 29, 2011 6:15 AM
    Moderator
  • Hi Tim,

    Thanks for your favourable reply.

    I have patner source applications. I have total 25 servers in the same place. I did completed successfully all 20 servers, remaining 5 servers are not install. Its giving the above error.

    Kindly help me

    Regards

    ganga


    Friday, April 29, 2011 11:10 AM
  • Hi,

     

    Please upload the following files to

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=54a5737c-3d4d-4ce9-974b-f45b160f574c

    Password: N**gTZjG1!h)#07Q

     

    %SYSTEMROOT%\Logs\CBS\CheckSUR.log

    %windir%\Logs\CBS\CBS.log

    %windir%\WindowsUpdate.log

     

    Tim Quan

     

    Monday, May 2, 2011 6:35 AM
    Moderator
  • Hi Tim,

    I uploaded successfully. Pls look at this and help me.

    Regards

    Ganga

    Monday, May 2, 2011 12:41 PM
  • Hi,

     

    Did you download SP1 from the following site?

     

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda

     

    I suggest temporally disabling or removing your anti-virus programs to test this issue.

     

    If the issue persists, I suggest performing a Clean Boot to test if the logon process can be faster in the Clean Boot mode.

     

    Clean Boot

    ========

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this result in the Clean Boot environment.

     

    If the issue persists, I suggest performing an in-place upgrade of Windows Server 2008 R2.

     

    Tim Quan

    • Marked as answer by Gangaiyan Tuesday, May 3, 2011 7:49 AM
    Tuesday, May 3, 2011 6:05 AM
    Moderator
  • Hi Tim,

    Thanks you so much for given your valuable time to my issue.

    I followed your Instruction same, I update service pack successfully.

    Thanks once again.

    Regards

    Ganga

    Tuesday, May 3, 2011 7:49 AM
  • Hi All,

    Check ensure the below stpes:

    1. Disable Anti-Virus Real Time Protection service.

    2. Run Windows Readiness Tool, ensure you not have any error, Please check CBR Logs in below location.

    "%SYSTEMROOT%\Logs\CBS\CheckSUR.log"

    3. Create a New Software Distribustion Folder in system Root Folder.

    4. Check windows Update Log, whether you have any error.

    5. Check Windows EventLog for more information.

    Once above steps done, Please Open Msconfig, goto services tab, Disable other then microsoft service, goto startup tab disable all startup.

    Restart the server, then Run Windows service pack, I hope it will successfully install.

    Regards

    Ganga 

    • Marked as answer by Gangaiyan Thursday, May 5, 2011 6:47 AM
    Thursday, May 5, 2011 6:47 AM