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Cannot remote desktop to server 2003 after installing Cisco VPN client

    Question

  • Have removed Cisco client,
    reinstalled remote desktop client (WindowsServer2003-KB925876-v2-x86-ENU.exe)
    stopped Firewall service
    removed and reinstalled network cards from device manager
    run netsh winsock reset
    done a repair install of the operating system.

    Server will not answer "telnet server 3389" or remote desktop connections from any workstation.
    Remote desktop client does not report error but mRemote reports "RDP Disconnected! Error code: 516 Error description: WinSock Socket connect Failed"
    Can connect to server using computer management, and can remote desktop OUT.

    Open to any ideas.


    Friday, November 06, 2009 5:44 PM

Answers

  • Fixed It!

    "Not listening" was my clue.

    >> clipped from Daniel Petri's excellent site (www.petri.co.il) <<

    To change the default port for all new connections created on the Terminal Server:

    1. Run Regedit and go to this key:

     

    HKEY_LOCAL_MACHINE'SYSTEM'CurrentControlSet'
    Control'Terminal Server'WinStations'RDP-Tcp

     

    1. Find the "PortNumber" subkey and notice the value of 00000D3D, hex for (3389). Modify the port number in Hex and save the new value.

    >> thanks Dan <<

    Somehow my RDP port had been changed to 80.
    That explains why SharePoint broke at the same time.

    Changed it back to 3389 and all is well.

    • Marked as answer by Marty Borg Thursday, November 12, 2009 4:01 PM
    Thursday, November 12, 2009 4:01 PM

All replies

  • I think I have run across this in the past when my subnet mask was wrong. 
     PLease check your subnet mask, and other Ip settings to make sure they are correct.

    I would also check DNS and make sure things match up with what you have for Ip config on the NIC on the server.
    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!)
    Friday, November 06, 2009 7:34 PM
  • Hello

    I believe that Cisco VPN also adds something to your network adapter that might not be removed properly. Check you NIC settings. In the mean time you can check Kristin's option.

    Regards Robert
    Friday, November 06, 2009 8:10 PM
  • I configure everything but domain controllers using DHCP to minimize those kinds of problems.
    Just in case; I manually assigned it a new address, and rebooted it but no change.
    It won't answer rdp, and drops telnet (to 3389) requests.

    Netdiag looks good (as near as I can tell)

    Any other suggestions?

    Friday, November 06, 2009 9:12 PM
  • I ran the netsh int ip reset command to reset all the tcpip information.
    I manually verified that the cisco vpn stuff had been removed.
    At this point I am not willing to say that the Cisco VPN is what killed Remote desktop, just that I noticed them both at the same time.

    I am willing to try anything, since rebuilding will mean having to rebuild the sharepoint installation as well.


    Tuesday, November 10, 2009 7:09 PM
  • is this server a terminal server?


    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!)
    Tuesday, November 10, 2009 8:01 PM
  • also, as an expepriment,  can you turn your firewall back on and make sure it is configured to allow access ot port 3389 in and out. then try to telnet to the server via 3389.

    Hope this helps,

    Kristin L. Griffin

    Co-Author of the Windows Server 2008 Terminal Services Resource Kit (and a SUPER BIG fan of the Microsoft RDV Team!!!) 
    Tuesday, November 10, 2009 8:08 PM
  • No. It is a member server that I use for testing.

    (I submitted the question to the TS group, because I could'nt find a remote desktop group.)

    Thursday, November 12, 2009 3:05 PM
  • Same result.
    It doesn't appear to be even listening on 3389


    Active Connections

      Proto  Local Address          Foreign Address        State
      TCP    0.0.0.0:25             0.0.0.0:0              LISTENING
      TCP    0.0.0.0:80             0.0.0.0:0              LISTENING
      TCP    0.0.0.0:135            0.0.0.0:0              LISTENING
      TCP    0.0.0.0:445            0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1025           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1041           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1042           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1046           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1059           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1067           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1074           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1078           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1085           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:1114           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:2301           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:2381           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:4651           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:8009           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:8080           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:15005          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:15006          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:41333          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:56737          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:56738          0.0.0.0:0              LISTENING
      TCP    10.0.1.8:80            10.0.1.8:1289          ESTABLISHED
      TCP    10.0.1.8:139           0.0.0.0:0              LISTENING
      TCP    10.0.1.8:1037          10.0.1.2:1026          TIME_WAIT
      TCP    10.0.1.8:1043          10.0.1.2:135           TIME_WAIT
      TCP    10.0.1.8:1044          10.0.1.2:1026          TIME_WAIT
      TCP    10.0.1.8:1059          10.0.1.8:1071          ESTABLISHED
      TCP    10.0.1.8:1059          10.0.1.8:1076          ESTABLISHED
      TCP    10.0.1.8:1059          10.0.1.8:1093          ESTABLISHED
      TCP    10.0.1.8:1059          10.0.1.8:1174          ESTABLISHED
      TCP    10.0.1.8:1059          10.0.1.8:1210          ESTABLISHED
      TCP    10.0.1.8:1059          10.0.1.8:1219          ESTABLISHED
      TCP    10.0.1.8:1059          10.0.1.8:1320          ESTABLISHED
      TCP    10.0.1.8:1063          10.0.1.8:8093          TIME_WAIT
      TCP    10.0.1.8:1071          10.0.1.8:1059          ESTABLISHED
      TCP    10.0.1.8:1074          10.0.1.8:1077          ESTABLISHED
      TCP    10.0.1.8:1076          10.0.1.8:1059          ESTABLISHED
      TCP    10.0.1.8:1077          10.0.1.8:1074          ESTABLISHED
      TCP    10.0.1.8:1078          10.0.1.8:1081          ESTABLISHED
      TCP    10.0.1.8:1081          10.0.1.8:1078          ESTABLISHED
      TCP    10.0.1.8:1085          10.0.1.8:1090          ESTABLISHED
      TCP    10.0.1.8:1087          10.0.1.8:1059          TIME_WAIT
      TCP    10.0.1.8:1090          10.0.1.8:1085          ESTABLISHED
      TCP    10.0.1.8:1093          10.0.1.8:1059          ESTABLISHED
      TCP    10.0.1.8:1104          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1105          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1106          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1107          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1108          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1109          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1110          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1111          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1112          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1113          10.0.1.23:1433         ESTABLISHED
      TCP    10.0.1.8:1127          10.0.1.8:15005         ESTABLISHED
      TCP    10.0.1.8:1129          10.0.1.8:15005         ESTABLISHED
      TCP    10.0.1.8:1132          10.0.1.8:15005         ESTABLISHED
      TCP    10.0.1.8:1133          10.0.1.8:15005         ESTABLISHED
      TCP    10.0.1.8:1134          10.0.1.8:15005         ESTABLISHED
      TCP    10.0.1.8:1135          10.0.1.8:15005         ESTABLISHED
      TCP    10.0.1.8:1136          10.0.1.8:15005         ESTABLISHED
      TCP    10.0.1.8:1174          10.0.1.8:1059          ESTABLISHED
      TCP    10.0.1.8:1176          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1177          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1183          10.0.1.2:445           TIME_WAIT
      TCP    10.0.1.8:1188          10.0.1.2:135           TIME_WAIT
      TCP    10.0.1.8:1192          10.0.1.2:389           TIME_WAIT
      TCP    10.0.1.8:1194          10.0.1.33:139          ESTABLISHED
      TCP    10.0.1.8:1198          10.0.1.2:139           TIME_WAIT
      TCP    10.0.1.8:1202          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1203          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1210          10.0.1.8:1059          ESTABLISHED
      TCP    10.0.1.8:1211          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1218          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1219          10.0.1.8:1059          ESTABLISHED
      TCP    10.0.1.8:1220          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1221          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1224          10.0.1.2:135           TIME_WAIT
      TCP    10.0.1.8:1225          10.0.1.2:1026          TIME_WAIT
      TCP    10.0.1.8:1228          10.0.1.2:389           TIME_WAIT
      TCP    10.0.1.8:1230          10.0.1.2:389           TIME_WAIT
      TCP    10.0.1.8:1233          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1234          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1235          10.0.1.8:1059          TIME_WAIT
      TCP    10.0.1.8:1240          10.0.1.8:139           TIME_WAIT
      TCP    10.0.1.8:1244          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1245          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1252          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1259          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1268          10.0.1.30:445          TIME_WAIT
      TCP    10.0.1.8:1271          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1273          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1275          10.0.1.8:8093          ESTABLISHED
      TCP    10.0.1.8:1276          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1277          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1284          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1287          10.0.1.8:41333         ESTABLISHED
      TCP    10.0.1.8:1288          10.0.1.8:4651          ESTABLISHED
      TCP    10.0.1.8:1289          10.0.1.8:80            ESTABLISHED
      TCP    10.0.1.8:1294          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1295          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1296          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1303          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1304          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1312          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1313          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1320          10.0.1.8:1059          ESTABLISHED
      TCP    10.0.1.8:1321          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:1328          10.0.1.8:15005         TIME_WAIT
      TCP    10.0.1.8:4651          10.0.1.8:1288          ESTABLISHED
      TCP    10.0.1.8:8082          0.0.0.0:0              LISTENING
      TCP    10.0.1.8:8093          0.0.0.0:0              LISTENING
      TCP    10.0.1.8:8093          10.0.1.8:1275          ESTABLISHED
      TCP    10.0.1.8:15005         10.0.1.8:1127          ESTABLISHED
      TCP    10.0.1.8:15005         10.0.1.8:1129          ESTABLISHED
      TCP    10.0.1.8:15005         10.0.1.8:1132          ESTABLISHED
      TCP    10.0.1.8:15005         10.0.1.8:1133          ESTABLISHED
      TCP    10.0.1.8:15005         10.0.1.8:1134          ESTABLISHED
      TCP    10.0.1.8:15005         10.0.1.8:1135          ESTABLISHED
      TCP    10.0.1.8:15005         10.0.1.8:1136          ESTABLISHED
      TCP    10.0.1.8:41333         10.0.1.8:1287          ESTABLISHED
      TCP    127.0.0.1:445          127.0.0.1:1331         ESTABLISHED
      TCP    127.0.0.1:1062         0.0.0.0:0              LISTENING
      TCP    127.0.0.1:1239         127.0.0.1:445          TIME_WAIT
      TCP    127.0.0.1:1308         127.0.0.1:445          TIME_WAIT
      TCP    127.0.0.1:1331         127.0.0.1:445          ESTABLISHED
      TCP    127.0.0.1:8005         0.0.0.0:0              LISTENING
      UDP    0.0.0.0:445            *:*                    
      UDP    0.0.0.0:500            *:*                    
      UDP    0.0.0.0:1040           *:*                    
      UDP    0.0.0.0:1060           *:*                    
      UDP    0.0.0.0:1066           *:*                    
      UDP    0.0.0.0:1068           *:*                    
      UDP    0.0.0.0:1082           *:*                    
      UDP    0.0.0.0:1091           *:*                    
      UDP    0.0.0.0:1096           *:*                    
      UDP    0.0.0.0:1121           *:*                    
      UDP    0.0.0.0:1297           *:*                    
      UDP    0.0.0.0:1298           *:*                    
      UDP    0.0.0.0:1299           *:*                    
      UDP    0.0.0.0:1302           *:*                    
      UDP    0.0.0.0:1305           *:*                    
      UDP    0.0.0.0:1309           *:*                    
      UDP    0.0.0.0:1315           *:*                    
      UDP    0.0.0.0:1316           *:*                    
      UDP    0.0.0.0:1317           *:*                    
      UDP    0.0.0.0:1318           *:*                    
      UDP    0.0.0.0:1323           *:*                    
      UDP    0.0.0.0:1324           *:*                    
      UDP    0.0.0.0:1326           *:*                    
      UDP    0.0.0.0:1329           *:*                    
      UDP    0.0.0.0:1334           *:*                    
      UDP    0.0.0.0:1434           *:*                    
      UDP    0.0.0.0:3456           *:*                    
      UDP    0.0.0.0:4500           *:*                    
      UDP    10.0.1.8:123           *:*                    
      UDP    10.0.1.8:137           *:*                    
      UDP    10.0.1.8:138           *:*                    
      UDP    10.0.1.8:2637          *:*                    
      UDP    127.0.0.1:123          *:*                    
      UDP    127.0.0.1:1026         *:*                    
      UDP    127.0.0.1:1050         *:*                    
      UDP    127.0.0.1:1226         *:*                    
      UDP    127.0.0.1:3456         *:*                    

    • Marked as answer by Marty Borg Thursday, November 12, 2009 3:54 PM
    • Unmarked as answer by Marty Borg Thursday, November 12, 2009 4:25 PM
    Thursday, November 12, 2009 3:18 PM
  • Fixed It!

    "Not listening" was my clue.

    >> clipped from Daniel Petri's excellent site (www.petri.co.il) <<

    To change the default port for all new connections created on the Terminal Server:

    1. Run Regedit and go to this key:

     

    HKEY_LOCAL_MACHINE'SYSTEM'CurrentControlSet'
    Control'Terminal Server'WinStations'RDP-Tcp

     

    1. Find the "PortNumber" subkey and notice the value of 00000D3D, hex for (3389). Modify the port number in Hex and save the new value.

    >> thanks Dan <<

    Somehow my RDP port had been changed to 80.
    That explains why SharePoint broke at the same time.

    Changed it back to 3389 and all is well.

    • Marked as answer by Marty Borg Thursday, November 12, 2009 4:01 PM
    Thursday, November 12, 2009 4:01 PM