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Windows Server 2008R2: Error 1500. Another installation is in progress RRS feed

  • Question

  • How can I know which installation is in progress?

    So far, this happened on one server out of 6 while installing Microsoft .NET Framework 4.5.1 for Windows Server 2008 R2 x64-based Systems (KB2858725).

    I eventually managed to install the update but now I can't install an update for my application.

    So far I've tried/checked:

    • The default value of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer is empty.
    • There is no HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress key.
    • I've disabled the Windows Installer and restarted the server but I'm still getting the same error.

    Paulo Morgado

    Wednesday, December 4, 2013 8:10 AM

All replies

  • Try a reboot first. Maybe there are updates installed.
    Wednesday, December 4, 2013 8:22 AM
  • Tried dozens of them. No effect.

    Paulo Morgado

    Wednesday, December 4, 2013 8:32 AM
  • maybe this?
    Wednesday, December 4, 2013 8:35 AM
  • That would fall into "I've disabled the Windows Installer and restarted the server but I'm still getting the same error.", right?

    That was what probably what eventually fixed the installation of KB2858725 but doesn't work for my application.


    Paulo Morgado

    Wednesday, December 4, 2013 9:41 AM
  • Hi,

    Thanks for your response.

    Please try this article:

    http://assortedtopics.blogspot.in/2010/06/fix-for-windows-error-1500-another.html

    Regards.


    Vivian Wang

    Friday, December 6, 2013 5:47 AM
    Moderator
  • Hi Vivian,

    What in that post isn't covered by my original post?


    Paulo Morgado

    Friday, December 6, 2013 10:06 AM
  • What is the differents to the other servers? Have you try the installation without a virusscanner enabled?

    Have you try to install it trough windows update? Maybe set Windows update on manual, reboot, and retry?

    Friday, December 6, 2013 1:36 PM
  • I said I eventually managed to install the update and what I can't install now is my (my vendor's) application.

    What I need is to stop or complete or cleanup or whatever is telling Windows another installation is in progress. Because if it hasn't finished in a week, it probably will never finish.


    Paulo Morgado

    Friday, December 6, 2013 2:15 PM
  • Have you set the installer on manual after reboot?

    Have you checked in task manager if the proces msiexec.exe is running and remove it?

    Maybe you can run the installer cleanup ultility and see if there is any different ont this and the other server?

    Friday, December 6, 2013 2:52 PM
  • Yes and yes.

    I expect this server to have different software from the other servers as each has it's own components/services.

    Isn't the Windows Installer Cleanup Utility for removing entries that I know I want to remove? What if I don't know which one it is?


    Paulo Morgado

    Friday, December 6, 2013 3:41 PM
  • And now I also have a Windows Server 2012 with the same problem. And this one, I can't reboot whenever I want to.

    Paulo Morgado

    Friday, December 6, 2013 3:43 PM
  • I've downloaded the update and when I run it it tells me that: The component store has been corrupted.

    How can I repair the component store?


    Paulo Morgado

    Friday, December 6, 2013 4:06 PM
  • Hello,

    For the issue of that the component store has been corrupted on Windows Server 2012, please try the action plan below.

    Run the DISM commands which scan the OS to check for corruption and check whether any corruption has been detected :

    -------------------------------------------------------------------------

    1. Open Powershell with Administrative Rights.

    2. type the following command, and then press Enter

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /CheckHealth



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    Monday, December 16, 2013 10:45 AM
  • I ended up upgrading to Windows Server 2012. After all updates installed, I was able to install my application.

    Paulo Morgado

    Monday, December 16, 2013 10:49 AM
  • Dism /Online /Cleanup-Image /CheckHealth reports:

    Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384

    Image Version: 6.2.9200.16384

    The component store is repairable.
    The operation completed successfully.

    But Dism /Online /Cleanup-Image / ScanHealthand Dism /Online /Cleanup-Image /RestoreHealth both report:

    Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384

    Image Version: 6.2.9200.16384

    [==========================100.0%==========================]

    Error: 14005

    The manifest file contains one or more syntax errors.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log


    Paulo Morgado

    Monday, December 16, 2013 10:53 AM
  • Hi Paulo,

    Have you installed AV software? If the answer is yes, please disable it and test how the issue goes.

    Regards,


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    Saturday, December 21, 2013 5:47 AM
  • Nope! No AV!

    Paulo Morgado

    Saturday, December 21, 2013 11:57 PM
  • Hi Paulo,

    Please mount the Windows Image file (install.wim) to run a System Update Readiness (comparison) of the Windows components to find whether we have some corruptions with Windows packages.

    Mounting the image:

    dism /mount-wim /WimFile:E:\install.wim /index:2/mountDir:c:\mountdir

    Once the image is mounted, run the verification against the image:

    dism /Online /Cleanup-Image /RestoreHealth /Source:c:\mountdir\Windows

    To unmount the image, run the command:

    dism /Unmount-Wim /MountDir:c:\mountdir

    Regards,

    Sophia Sun



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    Wednesday, December 25, 2013 12:54 PM
  • Hi Sophia,

    Running the cleanup-image command gives this output:

    Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384
    
    Image Version: 6.2.9200.16384
    
    [==========================100.0%==========================]
    
    Error: 14005
    
    The manifest file contains one or more syntax errors.
    
    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log


    Paulo Morgado

    Monday, December 30, 2013 9:29 AM
  • Hi Paulo,

    Based on current status, please help confirm which system is encountering this issue? Windows Server 2008 R2, Windows Server 2012 or both?

    From the previous post, it seems that the Windows Server 2012 can work well now. Is it right?

    "I ended up upgrading to Windows Server 2012. After all updates installed, I was able to install my application."

    Thanks for your efforts and I look forward to you reply.

    Best regards,

    Sophia


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    Wednesday, January 1, 2014 8:23 AM
  • Hi Sophia,

    The upgrade solved the problema with Windows Server 2008R2.

    This is the Windows Server 2012 system. I would expect an upgrade to Windows Server 2012R2 to also solve it, but I'm not allowed to do that yet.


    Paulo Morgado

    Wednesday, January 1, 2014 10:34 PM
  • Hi Paulo,

    Thanks for your clarification.

    Based on current status, let's focus on the problem with Windows Server 2012. Would you please detail the symptom of this issue for WIndows Server 2012? Such as which updates we can't install on Windows Server 2012. And does the Error 1500 appear on the event logs? Do any other event logs appear on the event logs?

    Thanks for your cooperation.

    Regards,

    Sophia


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, January 2, 2014 7:24 AM
  • The errors I'm getting now are:

    System Event Log:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
            <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}"/> 
            <EventID>20</EventID> 
            <Version>1</Version> 
            <Level>2</Level> 
            <Task>1</Task> 
            <Opcode>13</Opcode> 
            <Keywords>0x8000000000000028</Keywords> 
            <TimeCreated SystemTime="2014-01-02T14:38:35.641761500Z"/> 
            <EventRecordID>217646</EventRecordID> 
            <Correlation/> 
            <Execution ProcessID="936" ThreadID="4176"/> 
            <Channel>System</Channel> 
            <Computer>SWAPMAP02.marte.gbes</Computer> 
            <Security UserID="S-1-5-18"/> 
        </System>
        <EventData>
            <Data Name="errorCode">0x80073712</Data> 
            <Data Name="updateTitle">Security Update for Windows Server 2012 (KB2871690)</Data> 
            <Data Name="updateGuid">{CC538CCE-EE4C-4E32-9A21-0E7DEEFC6848}</Data> 
            <Data Name="updateRevisionNumber">203</Data> 
            <Data Name="serviceGuid">{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}</Data> 
        </EventData>
    </Event>
     <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
            <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" /> 
            <EventID>20</EventID> 
            <Version>1</Version> 
            <Level>2</Level> 
            <Task>1</Task> 
            <Opcode>13</Opcode> 
            <Keywords>0x8000000000000028</Keywords> 
            <TimeCreated SystemTime="2014-01-02T14:39:04.501546100Z" /> 
            <EventRecordID>217648</EventRecordID> 
            <Correlation /> 
            <Execution ProcessID="936" ThreadID="4176" /> 
            <Channel>System</Channel> 
            <Computer>SWAPMAP02.marte.gbes</Computer> 
            <Security UserID="S-1-5-18" /> 
        </System>
        <EventData>
            <Data Name="errorCode">0x80073712</Data> 
            <Data Name="updateTitle">Microsoft .NET Framework 4.5.1 for Windows Server 2012 x64-based Systems (KB2881468)</Data> 
            <Data Name="updateGuid">{DBF3E5D9-F9A9-4F54-A630-F2899716BDF7}</Data> 
            <Data Name="updateRevisionNumber">200</Data> 
            <Data Name="serviceGuid">{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}</Data> 
        </EventData>
    </Event>

    Setup Event Log:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
            <Provider Name="Microsoft-Windows-Servicing" Guid="{BD12F3B8-FC40-4A61-A307-B7A013A069C1}" /> 
            <EventID>1</EventID> 
            <Version>0</Version> 
            <Level>0</Level> 
            <Task>1</Task> 
            <Opcode>0</Opcode> 
            <Keywords>0x8000000000000000</Keywords> 
            <TimeCreated SystemTime="2014-01-02T14:38:30.391652900Z" /> 
            <EventRecordID>590</EventRecordID> 
            <Correlation /> 
            <Execution ProcessID="4060" ThreadID="72" /> 
            <Channel>Setup</Channel> 
            <Computer>SWAPMAP02.marte.gbes</Computer> 
            <Security UserID="S-1-5-18" /> 
        </System>
        <UserData>
            <CbsPackageInitiateChanges xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
                <PackageIdentifier>KB2871690</PackageIdentifier> 
                <InitialPackageState>Absent</InitialPackageState> 
                <IntendedPackageState>Installed</IntendedPackageState> 
                <Client>WindowsUpdateAgent</Client> 
            </CbsPackageInitiateChanges>
        </UserData>
    </Event>
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
            <Provider Name="Microsoft-Windows-Servicing" Guid="{BD12F3B8-FC40-4A61-A307-B7A013A069C1}" /> 
            <EventID>3</EventID> 
            <Version>0</Version> 
            <Level>0</Level> 
            <Task>1</Task> 
            <Opcode>0</Opcode> 
            <Keywords>0x8000000000000000</Keywords> 
            <TimeCreated SystemTime="2014-01-02T14:38:30.563502800Z" /> 
            <EventRecordID>591</EventRecordID> 
            <Correlation /> 
            <Execution ProcessID="4060" ThreadID="72" /> 
            <Channel>Setup</Channel> 
            <Computer>SWAPMAP02.marte.gbes</Computer> 
            <Security UserID="S-1-5-18" /> 
        </System>
        <UserData>
            <CbsPackageChangeState xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
                <PackageIdentifier>KB2871690</PackageIdentifier> 
                <IntendedPackageState>Installed</IntendedPackageState> 
                <ErrorCode>0x80073712</ErrorCode> 
                <Client>WindowsUpdateAgent</Client> 
            </CbsPackageChangeState>
        </UserData>
    </Event>
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
            <Provider Name="Microsoft-Windows-Servicing" Guid="{BD12F3B8-FC40-4A61-A307-B7A013A069C1}" /> 
            <EventID>1</EventID> 
            <Version>0</Version> 
            <Level>0</Level> 
            <Task>1</Task> 
            <Opcode>0</Opcode> 
            <Keywords>0x8000000000000000</Keywords> 
            <TimeCreated SystemTime="2014-01-02T14:38:33.719830300Z" /> 
            <EventRecordID>592</EventRecordID> 
            <Correlation /> 
            <Execution ProcessID="4060" ThreadID="72" /> 
            <Channel>Setup</Channel> 
            <Computer>SWAPMAP02.marte.gbes</Computer> 
            <Security UserID="S-1-5-18" /> 
        </System>
        <UserData>
            <CbsPackageInitiateChanges xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
                <PackageIdentifier>KB2881468</PackageIdentifier> 
                <InitialPackageState>Absent</InitialPackageState> 
                <IntendedPackageState>Installed</IntendedPackageState> 
                <Client>WindowsUpdateAgent</Client> 
            </CbsPackageInitiateChanges>
        </UserData>
    </Event>
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
            <Provider Name="Microsoft-Windows-Servicing" Guid="{BD12F3B8-FC40-4A61-A307-B7A013A069C1}" /> 
            <EventID>3</EventID> 
            <Version>0</Version> 
            <Level>0</Level> 
            <Task>1</Task> 
            <Opcode>0</Opcode> 
            <Keywords>0x8000000000000000</Keywords> 
            <TimeCreated SystemTime="2014-01-02T14:38:58.986243800Z" /> 
            <EventRecordID>593</EventRecordID> 
            <Correlation /> 
            <Execution ProcessID="4060" ThreadID="72" /> 
            <Channel>Setup</Channel> 
            <Computer>SWAPMAP02.marte.gbes</Computer> 
            <Security UserID="S-1-5-18" /> 
        </System>
        <UserData>
            <CbsPackageChangeState xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
                <PackageIdentifier>KB2881468</PackageIdentifier> 
                <IntendedPackageState>Installed</IntendedPackageState> 
                <ErrorCode>0x80073712</ErrorCode> 
                <Client>WindowsUpdateAgent</Client> 
            </CbsPackageChangeState>
        </UserData>
    </Event>

    Application Event Log (several of each):

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
            <Provider Name="Windows Error Reporting" /> 
            <EventID Qualifiers="0">1001</EventID> 
            <Level>4</Level> 
            <Task>0</Task> 
            <Keywords>0x80000000000000</Keywords> 
            <TimeCreated SystemTime="2014-01-02T14:38:30.000000000Z" /> 
            <EventRecordID>64612</EventRecordID> 
            <Channel>Application</Channel> 
            <Computer>SWAPMAP02.marte.gbes</Computer> 
            <Security /> 
        </System>
        <EventData>
            <Data /> 
            <Data>0</Data> 
            <Data>WindowsWcpOtherFailure3</Data> 
            <Data>Not available</Data> 
            <Data>0</Data> 
            <Data>6.2.9200</Data> 
            <Data>componentstore\versionedindex.cpp</Data> 
            <Data>ComponentStore::CRawStoreLayout::QueryUnchangedFileVersions</Data> 
            <Data>2613</Data> 
            <Data>c015001a</Data> 
            <Data>0xf50abd84</Data> 
            <Data /> 
            <Data /> 
            <Data /> 
            <Data /> 
            <Data>C:\Windows\Logs\CBS\CBS.log C:\Windows\Logs\CBS\CbsPersist_20131219030231.cab C:\Windows\Logs\CBS\CbsPersist_20131218181837.cab C:\Windows\Logs\CBS\CbsPersist_20131218180508.cab C:\Windows\Logs\CBS\CbsPersist_20131211103955.cab C:\Windows\Logs\CBS\CbsPersist_20131211080815.cab C:\Windows\servicing\Sessions\Sessions.xml C:\Windows\servicing\Sessions\30345160_1305309980.xml C:\Windows\WinSxS\poqexec.log C:\Windows\Logs\CBS\FilterList.log</Data> 
            <Data /> 
            <Data /> 
            <Data>0</Data> 
            <Data>8bec718b-73bb-11e3-9416-005056926f5d</Data> 
            <Data>262144</Data> 
            <Data /> 
        </EventData>
    </Event>
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
            <Provider Name="Windows Error Reporting" /> 
            <EventID Qualifiers="0">1001</EventID> 
            <Level>4</Level> 
            <Task>0</Task> 
            <Keywords>0x80000000000000</Keywords> 
            <TimeCreated SystemTime="2014-01-02T14:38:30.000000000Z" /> 
            <EventRecordID>64613</EventRecordID> 
            <Channel>Application</Channel> 
            <Computer>SWAPMAP02.marte.gbes</Computer> 
            <Security /> 
        </System>
        <EventData>
            <Data /> 
            <Data>0</Data> 
            <Data>CbsPackageServicingFailure2</Data> 
            <Data>Not available</Data> 
            <Data>0</Data> 
            <Data>6.2.9200.16683</Data> 
            <Data>Package_for_KB2871690</Data> 
            <Data>6.2.1.0</Data> 
            <Data>amd64</Data> 
            <Data>unknown</Data> 
            <Data>80073712</Data> 
            <Data>Resolve</Data> 
            <Data>Absent</Data> 
            <Data>Installed</Data> 
            <Data>WindowsUpdateAgent</Data> 
            <Data /> 
            <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.2.9200.16683_dc2f9aab1429d3518b84b01549badadcbea3c06a_85447e83</Data> 
            <Data /> 
            <Data>0</Data> 
            <Data>8bec718c-73bb-11e3-9416-005056926f5d</Data> 
            <Data>4</Data> 
            <Data /> 
        </EventData>
    </Event>
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
            <Provider Name="Windows Error Reporting" /> 
            <EventID Qualifiers="0">1001</EventID> 
            <Level>4</Level> 
            <Task>0</Task> 
            <Keywords>0x80000000000000</Keywords> 
            <TimeCreated SystemTime="2014-01-02T14:38:35.000000000Z" /> 
            <EventRecordID>64615</EventRecordID> 
            <Channel>Application</Channel> 
            <Computer>SWAPMAP02.marte.gbes</Computer> 
            <Security /> 
        </System>
        <EventData>
            <Data /> 
            <Data>0</Data> 
            <Data>WindowsUpdateFailure2</Data> 
            <Data>Not available</Data> 
            <Data>0</Data> 
            <Data>7.8.9200.16693</Data> 
            <Data>80073712</Data> 
            <Data>CC538CCE-EE4C-4E32-9A21-0E7DEEFC6848</Data> 
            <Data>Install</Data> 
            <Data>101</Data> 
            <Data>Managed</Data> 
            <Data>80073712</Data> 
            <Data /> 
            <Data /> 
            <Data /> 
            <Data /> 
            <Data /> 
            <Data /> 
            <Data>0</Data> 
            <Data>8f019e96-73bb-11e3-9416-005056926f5d</Data> 
            <Data>262144</Data> 
            <Data /> 
        </EventData>
    </Event>




    Paulo Morgado

    Thursday, January 2, 2014 2:56 PM
  • Hi Paulo,

    Thanks for your detailed clarification.

    Please try cleaning boot the affected system and test how the issue goes. Following are the detailed steps about clean boot:

    a. Log on to the computer by using an account that has administrator rights.

    b. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

    c. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

    d. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

    e. Click OK, Choose Don’t show this message again and then click Restart.

    f. Please check if RDP session issue is still the same.

    g. Please let me know the result.

    Regards,

    Sophia Sun




    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Friday, January 3, 2014 11:34 AM
  • I don't understand step f.

    This is a virtual server (Hyper-V). Will the RDP service be available after reboot or should I use the Hyper-V console?


    Paulo Morgado

    Friday, January 3, 2014 12:37 PM
  • Hi Paulo,

    Thanks for your update and sorry for the mistake.

    Please ignore the step f. This step is for another issue.

    Please try the clean boot as below and let me know the results.

    a. Log on to the computer by using an account that has administrator rights.

    b. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

    c. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

    d. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

    e. Click OK, Choose Don’t show this message again and then click Restart.

    f. After that, please test this issue to see how the issue goes.

    Regards,

    Sophia Sun


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Saturday, January 4, 2014 4:58 AM
  • Hi Paulo,

    Hope you are doing well.

    How the issue goes after we clean boot the problematic server?

    Just want to confirm the current situations.

    Please feel free to let us know if you need further assistance.

    Best regards,

    Sophia Sun


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, January 8, 2014 12:31 AM
  • Sorry Sophia, but I can't restart this server whenever I want.

    I just executed the procedures you recommended. When unchecking non-Microsoft services the General->Selective startup->Load system services was also unchecked, so I manually stopped those services and marked them as manual.

    Still not able to install Windows Updates and running the Repair-WindowsImage Powershell cmdlet gives this output:

    PS C:\Windows\system32> Repair-WindowsImage -CheckHealth -Online
    
    
    Path               :
    Online             : False
    Image Health State : Repairable
    Restart Needed     : False
    
    
    PS C:\Windows\system32> Repair-WindowsImage -ScanHealth -Online
    Repair-WindowsImage : The manifest file contains one or more syntax errors.
    At line:1 char:1
    + Repair-WindowsImage -ScanHealth -Online
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : NotSpecified: (:) [Repair-WindowsImage], COMException
        + FullyQualifiedErrorId : Microsoft.Dism.Commands.RepairWindowsImageCommand
    


    Paulo Morgado

    Tuesday, January 14, 2014 9:59 AM
  • have you checked task manager whether an msiexec is running or other process that is installing on the background?

    or try downloading process explorer from sysinternals

    http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    Tuesday, January 14, 2014 10:06 AM
  • No. Before trying to install the Windows Updates, msiexec is not running and the TrustedInstaller service is stopped.

    Paulo Morgado

    Tuesday, January 14, 2014 10:12 AM
  • Hi Paulo,

    I would recommend you to follow the below given methods and check if it fixes the issue.

    To view your update history

     a)Open Windows Update in Control Panel by pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking "Search", entering "Windows Update" in the search box, clicking "Settings", and then clicking "Install optional updates".

    b) In the left pane, tap or click "View update history"

     c) Under "Status" look for the Failed updates. Double click the failed updates to view the error details which should have an error code.

     Method 1: Run the update troubleshooter


    a) Press "Windows key+R" key and type "control" in the open field

    b) In Control panel, open "Troubleshooting" and then "View All" on the left pane

    c) Run the ‘Windows Update’ troubleshooter.

    Best regards,

    Sophia Sun


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, January 20, 2014 11:38 AM
  • On Windows Server 2012 I'm getting:

    Windows Online Troubleshooting Service is disabled

    Windows Online Troubleshooting Service is not enaled for this version.


    Paulo Morgado

    Monday, January 20, 2014 12:11 PM
  • have you tried running sfc /scannow?

    Just check for any corrupted system files that is messing up.


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    Thursday, January 23, 2014 5:48 AM
  • It took almost no time to report:

    PS C:\Windows\system32> sfc /SCANNOW
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 0% complete.
    
    Windows Resource Protection did not find any integrity violations.


    Paulo Morgado

    Thursday, January 23, 2014 9:55 AM
  • Verification 0% complete ??

    It should not be 0% it should be 100%...as far as I know.. or typo error?


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    Thursday, January 23, 2014 10:09 AM
  • /VERIFYONLY gave the same reply.

    Paulo Morgado

    Thursday, January 23, 2014 10:12 AM
  • i guess some of the system files has been corrupted.

    have you tried removing some of the updates that might be some cause of the issue, and let auto update detects it again and just let it install...


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    Friday, January 24, 2014 12:57 AM
  • Hello,

    Just want to confirm the current situations.

    Please feel free to let us know if you need further assistance.

    Regards,

    Sophia Sun


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Friday, January 31, 2014 12:23 PM
  • I gave up and upgraded to Windows Server R2.

    Paulo Morgado

    Monday, February 3, 2014 1:47 PM