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Office 2010 KMS Activation Issues RRS feed

  • Question

  • I've installed the KMS Activation server on a Server 2008 R2 box and I am successfully licensing Windows 7 OS.   I installed Office 2010 on the image for these 30 Windows 7 computers from a Volume License DVD.   When I run cscript slmgr.vbs /dlv bfe7a195-4f8f-4f0b-a622-cf13c7d16864 on the server I get the result show below.  Using the Volume Management Activation Tool I can see all 30 of these computers showing an OfficeProPlus-KMS Client Edition License  but when I try to activate them using the KMS key they all give the same result. "The Software Licensing Service reported that the computer could not be activated. The count reported by your Key Management Service (KMS) is insufficient."

    So there are 30 of them all talking to the KMS server and showing up in the VMAT. I have the minimum number needed to start activation but they tell me that the count is insufficient.  Any suggestions why.    (NOTE: I did have some issues with not doing a REARM during the Generalize Phase of the Windows 7 Sysprep setup.   I did a manual "ReArm" to get Windows 7 to activate the license)  Is there something similar for Office 2010 ... any suggestions?

    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    Software licensing service version: 6.1.7600.16385

    Name: Microsoft Office 2010, KMSHost edition
    Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
    Activation ID: bfe7a195-4f8f-4f0b-a622-cf13c7d16864
    Application ID: 59a52881-a989-479d-af46-f275c6370663
    Extended PID: 55041-00096-199-227778-03-1033-7600.0000-2872010
    Installation ID: 000744932890175594151341575656902405420344436586061940
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
    Partial Product Key: 29BM2
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/29/2010 2:43:46 PM

    Key Management Service is enabled on this machine
        Current count: 3
        Listening on Port: 1688
        DNS publishing enabled
        KMS priority: Normal

    Key Management Service cumulative requests received from clients
        Total requests received: 642
        Failed requests received: 0
        Requests with License Status Unlicensed: 0
        Requests with License Status Licensed: 0
        Requests with License Status Initial grace period: 476
        Requests with License Status License expired or Hardware out of tolerance: 0

        Requests with License Status Non-genuine grace period: 0
        Requests with License Status Notification: 166

    TIA

    Mark

     

    Monday, November 29, 2010 9:58 PM

Answers

  • I just finished the lab.  I ran ospprearm.exe on all the boxes and succesfully activated them all.   Lesson learned.  Rearm the Office install prior to taking the image or on first logon after restoring the image.

    Thanks for helping.

    This is solved!

    • Marked as answer by N19717 Monday, November 29, 2010 10:59 PM
    Monday, November 29, 2010 10:59 PM

All replies

  • Current count says 3 while the minimum number for the KMS server to start activating clients is 5. If you see 30 in another tool is it possible that you have a rogue KMS server somewhere?
    Monday, November 29, 2010 10:11 PM
  • No not a rogue server.   As I continue to read you have to rearm Office 2010 to get a unique machine ID for that product.   Just Generalizing the Windows 7 install or ReArming Windows 7 does not do it all.   I am hoping now that someone can confirm that all I have to do is rearm the office installs on these 30 computers to get them to register.

     

    • Edited by N19717 Monday, November 29, 2010 11:00 PM
    Monday, November 29, 2010 10:19 PM
  • Just try running ospprearm.exe on one of the thirty and see if the count increases to 4 ?
    • Proposed as answer by Eirik Hamer Tuesday, November 30, 2010 5:51 AM
    Monday, November 29, 2010 10:31 PM
  • I just finished the lab.  I ran ospprearm.exe on all the boxes and succesfully activated them all.   Lesson learned.  Rearm the Office install prior to taking the image or on first logon after restoring the image.

    Thanks for helping.

    This is solved!

    • Marked as answer by N19717 Monday, November 29, 2010 10:59 PM
    Monday, November 29, 2010 10:59 PM