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Having to babysit WSUS this month, downloads failing RRS feed

  • Question

  • This month's Patch Tuesday (October 2013) is much more difficult than most for me. I have two WSUS servers, at two different clients, connected to two different ISPs. Both of them are failing about 20% or more of approved updates, the download fails and I have to retry them multiple times trying for a successful download.

    No configuration changes on WSUS since last month, when I did not have this issue.

    Are the Microsoft servers under extreme load this week or did they change/break something on the backend?

    I also need to figure out how to create a new update view "approved but failed to download" to make sure I get them all.

    Friday, October 11, 2013 12:44 AM

Answers

  • As to "actually failing" all I can say is that a good number of approved updates showed the "download failed" icon, which did not go away until I hit "retry download" and waited, several times. I guess we shall see if it's fixed tomorrow, if any out-of-band updates are released.

    How many updates? How many bytes? were actually in the file download queue? The "retry download" would re-queue the request, but if the queue was already backed up, you might not have seen immediate results.

    Also, while this I don't know as fact, it's possible that the 'retry download' is being processed asynchronously. At a minimum, however, the console would need to wait until BITS had confirmed receipt of the new download request before it could change the "File Status".

    There was no new WSUS content released today. (See KB894199)


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    • Marked as answer by Yan Li_ Monday, November 11, 2013 2:57 AM
    Tuesday, October 22, 2013 9:33 PM

All replies

  • Hi,

    After retring to download those updates, whether those updates successful download? I would like to suggest you check your WSUS proxy settings.

    We could have a look through the logs to see why the update is't downloading.

    In addition, what error message did you recieved when get updates download。

    If we recieve “WARNING: Skipping scan, self-update check returned 0x800B0001” in WindowsUpdate.log, please refer to the below article to troubleshoot the issue

    http://blogs.technet.com/b/sus/archive/2012/07/26/wsus-support-tip-warning-skipping-scan-self-update-check-returned-0x800b0001-in-windowsupdate-log.aspx


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    Monday, October 14, 2013 5:27 AM
  • I also need to figure out how to create a new update view "approved but failed to download" to make sure I get them all.

    Are we talking about Failed to Download to the WSUS Server?

    • Enable the "File Status" icon in the update view and sort. Filter for "Approved" updates, or
    • Review the Application Event Log on the WSUS Server for failed downloads.

    or Failed to Download to the Client?

    • Filter on Approval = "Approved" and Status = "Failed". You'll have to sift a bit to sort out whether the "Failed" status is a result of an installation failure or a download failure.
    • Run a report for Approved/Failed updates, click on the update status hyperlink to determine if the update was downloaded and failed to install (or failed to download).

    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.


    Monday, October 14, 2013 6:29 PM
  • No proxy settings, the Internet is a direct connection through a NAT router.

    I did not get any error messages at all, just the updates showing a "failed download" status in the WSUS console. They would eventually download successfully if I did them one at a time, sometimes multiple tries were required. I was eventually able to get everything to download to the server but only with a lot of manual intervention on my part.

    The article you referenced is not applicable, the hotfix mentioned is for WSUS 3.0 SP2 and I am running WSUS on Server 2012.

    The main thing I was trying to determine is whether anything changed at MS, because nothing changed here, and I did not have this issue last month.

    Monday, October 14, 2013 6:38 PM
  • We're talking about downloading to the WSUS Server from Microsoft. No problems with clients (other than not getting their updates because they never downloaded to the server).

    The File Status icon is indeed the method I've been using, however launching such a view on "Any except declined" takes quite a long time; I was hoping there was an option I had missed somewhere similar to filtering by product or classification.

    Monday, October 14, 2013 6:41 PM
  • however launching such a view on "Any except declined" takes quite a long time

    How many updates do you have synchronized? If this is a relatively new WSUS v6.2 server, it should pop up that list of updates fairly quickly.

    Hint: Since we're looking for download state on an update, that also means the update must be approved, so filter on Approval="Approved", which may reduce that list of update being retrieved by as much as 90%.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    • Marked as answer by Yan Li_ Monday, October 21, 2013 2:15 AM
    • Unmarked as answer by Launchpad Friday, October 25, 2013 10:45 PM
    Wednesday, October 16, 2013 8:51 PM
  • Once again, something gets marked as answer when the original question remains unanswered.

    I would like to know why the issue was happening. The information about how to check the status of downloads is nice but doesn't give a reason why they were failing.

    Monday, October 21, 2013 5:22 AM
  • Once again, something gets marked as answer when the original question remains unanswered.

    Agreed, and I've UNMARKED it.

    I would like to know why the issue was happening. The information about how to check the status of downloads is nice but doesn't give a reason why they were failing.

    I agree here also. In fact, I'm not even convinced this issue is resolved. I'm also not yet convinced that downloads were actually failing. The only thing we do appear to have resolved is the ability to retrieve a list of updates.

    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Monday, October 21, 2013 11:29 PM
  • Thanks Lawrence. I tried to unmark it several times, got an error message. Likely some IE11 compatibility issue.

    As to "actually failing" all I can say is that a good number of approved updates showed the "download failed" icon, which did not go away until I hit "retry download" and waited, several times. I guess we shall see if it's fixed tomorrow, if any out-of-band updates are released.

    Tuesday, October 22, 2013 12:21 AM
  • Thanks Lawrence. I tried to unmark it several times, got an error message. Likely some IE11 compatibility issue.

    Yes, actually I'm having the same issue.. from three different systems, on four different browsers. :-(

    I'll post a request in Forums Issues to [a] unmark the post and [b] investigate why the attempt to unmark the post is failing so miserably.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Tuesday, October 22, 2013 9:28 PM
  • As to "actually failing" all I can say is that a good number of approved updates showed the "download failed" icon, which did not go away until I hit "retry download" and waited, several times. I guess we shall see if it's fixed tomorrow, if any out-of-band updates are released.

    How many updates? How many bytes? were actually in the file download queue? The "retry download" would re-queue the request, but if the queue was already backed up, you might not have seen immediate results.

    Also, while this I don't know as fact, it's possible that the 'retry download' is being processed asynchronously. At a minimum, however, the console would need to wait until BITS had confirmed receipt of the new download request before it could change the "File Status".

    There was no new WSUS content released today. (See KB894199)


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    • Marked as answer by Yan Li_ Monday, November 11, 2013 2:57 AM
    Tuesday, October 22, 2013 9:33 PM