Windows Server 2008 R2 - Remote Desktop Connection - Black Screen


  • Hi

    I asked this question in the Windows Server Forums but I was informed that I may receive more help here.

    We are trying to connect to a system running Windows Server 2008 R2 but once the log in credentials are entered it goes through the logging in process but then the screen just pauses on a black screen. The system is totally unresponsive and is almost frozen. We tried disabling the persistent bitmap caching, logging on from a different location and also other options like altering the display settings. 

    Could we receive some assistance on this issue as soon possible please? Thanks.

    Thursday, July 12, 2012 3:05 PM


  • Hi,

    Thanks for your question.

    After go through the previous post, I know the problematic server is a virtual machine and has low performance. Can we assign more hardware resource for this server? Such as, CPU and Memory. Did you install any anti-virus software on the server? Please try to temporarily disable it, and perform a clean boot on the server to see if the issue still persists. Also check the Task Manager to see which process takes the memory resources.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    Best Regards,


    Aiden Cao

    TechNet Community Support

    Monday, July 16, 2012 6:44 AM