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WSUS not downloading updates. Event ID: 364 RRS feed

  • Question

  • Hello,

    Im having some problems to download updates with WSUS server. 
    Windows server 2008 R2 
    WSUS 3.2

    Update Service use domain-admin user. The base SUSDB is hosted on other server and fail to log on to SQL if I try to use Network Service account. The server have internet access and we have plently available space on hard drive. 
    Fails when try to download WSUS updates and event ID 364 appear. 

    Event ID 364 
    Content file download failed. Reason: The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist. (Exception from HRESULT: 0x800704DD) Source File: /msdownload/update/software/crup/2010/06/oscintl-es-es_92bb78a77ace36776fcf36f7040f66c31105c6eb.cab Destination File: d:\WSUS\WsusContent\EB\92BB78A77ACE36776FCF36F7040F66C31105C6EB.cab.

    I ran wsusutil reset command and when tried to download all the pending updates fails with the same error code im receiving last days.

    This is the error on SoftwareDistribution.log file:

    2018-03-02 15:18:07.298 UTC      Error      WsusService.15      ContentSyncAgent.Download      File ose-x-none.cab: ActualState: 10; Step: AddFile; Win32 HRESULT: -2147023651; Message: System.Runtime.InteropServices.COMException (0x800704DD): The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist. (Exception from HRESULT: 0x800704DD)
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at Microsoft.Windows.BackgroundTransfer.Job.AddFile(String remoteUrl, String localName)
       at Microsoft.UpdateServices.ServerSync.BitsJobShell.AddFile(String remotePath, String localPath)
       at Microsoft.UpdateServices.ServerSync.ContentSyncAgent.Download(String& step, String& fileRemotePath, String& fileLocalPath, FileNeededByContentAgent file, IBitsJob& jobCreated)
       at Microsoft.UpdateServices.ServerSync.ContentSyncAgent.Download(String& step, String& fileRemotePath, String& fileLocalPath, FileNeededByContentAgent file, IBitsJob& jobCreated)
       at Microsoft.UpdateServices.ServerSync.ContentSyncAgent.WakeUpWorkerThreadProc()
       at System.Threading.ExecutionContext.runTryCode(Object userData)
       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ThreadHelper.ThreadStart()

    Any clue?

    Thanks,
    Diego

    Monday, March 5, 2018 5:49 PM

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