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Can no longer user MS Update - Files required to use Microsoft Update are no longer registered

    Question

  • Hi,

    I'm new to Server 2003.  I just installed it.  I removed the Enhanced IE Security.  I then proceed to download and install Windows Server 2003 SP1, all of the Dot Net (1.1, 2.0, 3.0, 3.5, and their updates), and SP2.

    After I downloaded and installed all of the above, I tried the Windows Update menu option in IE.  (IE 8 for Windows server 2003) and it just sits there with "Done" in the lower left hand corner.  It never brings up anything in the window.

    So I try www.microsoft.com -> Download and Trails -> Update.  I received the error message "Files required to use Microsoft Update are no longer registered or installed on your computer".  I click on Register or reinstall the files for me now.  Then window changes and say "Check for the latest version of Windows Updating software .... ".   It just sits there (last time it sat there for over an hour).

    I went on internet and found the instructions:

    regsvr32 wuapi.dll
    regsvr32 wups.dll
    regsvr32 wuaueng.dll
    regsvr32 wucltui.dll
    regsvr32 atl.dll
    regsvr32 msxml3.dll


    But that did not work either.  Does anyone have any other suggestions?

     

    Thanks,

     

    Dennis

     

    Monday, July 05, 2010 3:42 AM

Answers

  • Hi,

     

    Thank you for the reply.

     

    Then I suggest trying below:

     

    Step 1: Re-register the relevant XML components
    =========================================
    This issue can occur when the XML component is not working properly. Let's refer to the following steps to get this issue resolved:

     

    1. Click Start and then click Run and type: cmd and press Enter.
    2. In the opened window, run the following command:

     

    REGSVR32 MSXML3.DLL

     

    3. Please also install MSXML 3.0 Service Pack 7 (SP7) from the following link:

     

    a. Please download the update from the following link:

     

    Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7):
    http://download.microsoft.com/download/8/8/8/888f34b7-4f54-4f06-8dac-fa29b19f33dd/msxml3.msi

     

    b. When the File Download window appears, please click the Save button, and follow the directions to save it to the Desktop.
    c. After downloading this file, please double-click the "msxml3.msi" file from the Desktop. Then the installation will be launched automatically.

     

    If suggestion 1 does not resolve the issue, please try suggestion 2 below:

     

    Step 2: Re-register the Windows Update components
    ============================================
    1. Click Start and then click Run.
    2. In the open field type "REGSVR32 WUAPI.DLL" (without quotation marks) and press Enter.
    3. When you receive the "DllRegisterServer in WUAPI.DLL succeeded" message, click OK.
    4. Please repeat these steps for each of the following commands:

     

    Note: If you encounter errors while registering any of these files, please let me know which DLL file failed. Then, please continue to register the other files.

     

    REGSVR32 WUAUENG.DLL
    REGSVR32 WUAUENG1.DLL
    REGSVR32 ATL.DLL
    REGSVR32 WUCLTUI.DLL
    REGSVR32 WUPS.DLL
    REGSVR32 JSCRIPT.DLL
    REGSVR32 WUPS2.DLL
    REGSVR32 WUWEB.DLL
    REGSVR32 MSXML2.DLL
    REGSVR32 MSXML.DLL

     

    What’s the result now?

     

    If the issue persists, you can submit a Windows Update case from the link ZWJ provided and a Windows Update specialist will contact your in 24 hours.

     

    https://support.microsoft.com/oas/default.aspx?gprid=6527&st=1&wfxredirect=1

     

    Hope it helps.

     

    Tim Quan

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.  

    Tuesday, July 06, 2010 3:10 AM
    Moderator

All replies

  • I'd ask them here.

    http://social.answers.microsoft.com/Forums/en-US/vistawu/threads

     

     


    Regards, Dave Patrick .... Microsoft Certified Professional -Microsoft MVP [Windows]
    Monday, July 05, 2010 4:01 AM
  • Hi,

     

    I suggest trying the following steps to troubleshoot this issue:

     

    Step 1: Re-register Windows Update components
    ==============================
    1. Click Start, click Run, type: cmd and press Enter.
    2. In the opened window, run the following commands and press ENTER after each command.

    REGSVR32 ATL.DLL
    REGSVR32 MSXML3.DLL
    REGSVR32 WUAPI.DLL
    REGSVR32 WUAUENG.DLL
    REGSVR32 WUAUENG1.DLL
    REGSVR32 WUPS2.DLL
    REGSVR32 WUCLTUI.DLL
    REGSVR32 WUPS.DLL
    REGSVR32 WUWEB.DLL
    REGSVR32 QMGR.DLL
    REGSVR32 QMGRPRXY.DLL
    REGSVR32 JSCRIPT.DLL

     

    Step 2: Rename the Windows Update Softwaredistribution folder
    ========================================
    This problem may occur if the Windows Update, Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

    1. Click Start, click Run, and type "cmd" (without the quotes) and press Enter. Please run the following command in the opened window to stop the Automatic Updates service.

    Type in "net stop WuAuServ" (without the quotes) and press Enter.

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

    2. Click Start, click Run, and type in "%windir%" (without the quotes) and press Enter.
    3. In the opened folder, look for the folder named "SoftwareDistribution".
    4. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.
    5. Click Start, click Run, and type "cmd" (without the quotes) and press Enter.

    Type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Automatic Updates service.

    Step 3: Rename CatRoot2 folder
    ====================
    1. Close all the open windows.
    2. Click Start, click Run, type: %windir% and press Enter.
    3. Locate and open the System32 folder.
    4. Find the CatRoot2 folder, right-click on it, and select RENAME. Change the name to CR2OLD. Make sure you press Enter after typing in the new name, so the changes are executed.

     

    If the issue persists, please assist me in collecting the following information:

      

    System Information
    =============
    1. Click "Start", go to "Run", type in "MSINFO32" (without quotation marks) and press Enter to start System Information.
    2. On the popup window, on the menu bar, click "File", and click "Save to"; save it as an NFO file, such as "system.nfo" to your local Desktop.

     

    Windows Update log
    =============
    Note: Since there are two Windows Update log files with similar names, please be aware that I am requesting the "WindowsUpdate.log" file without a space in the middle of the name.

     

    1. Click on Start, Run and type "WindowsUpdate.log" (without the quotes)
    2. Click on the OK button. We will see a file named "WindowsUpdate.log"
    3. Now click on the "File" menu and then click on the "Save As" and select "Desktop" in the "Save in" option on the top of the window.
    4. Click on the Save button. The file will be saved to your Desktop.

     

    Please upload the above files to https://sftus.one.microsoft.com/choosetransfer.aspx?key=6696f132-3d26-45b6-b7de-71f418730671

     

    Password: {hja^]C)68@jyak

     

    Hope it helps.

     

    Tim Quan

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.  

    Monday, July 05, 2010 6:05 AM
    Moderator
  • Tim,

    Thank you for your assitance, but it did not work.  I uploaded the two files per your request.

    Step 1: Re-register Windows Update components
    I copied your regsvr32 command into a bat file and ran the bat file so I know all of the dll's were re-registered.

     

    Step 2: Rename the Windows Update Softwaredistribution folder
    ========================================
    When I entered "net stop WuAuServ" in the DOS window, I received the message that the Automatic Update Service was NOT running.  I check the Service Settings and there were set to Automatic Start.

    I renames c:\Widows\SoftwareDistribution to C:\Windows\SD_Old.  I checked and there is a new SoftwareDistribution directory as well as SD_Old

    When I re-started "net start WuAuServ" , it started just fine.

     

    Step 3: Rename CatRoot2 folder
    ====================
    I changed C:\Windows\System32\CatRoot2 to CatRoot2_Old.  Windows recreated the CatRoot2 directory.

    That did NOT solve the program.  When I run IE -> Tools -> Windows Update, it just sits there.  When I use IE to goto www.microsoft.com -> Download -> Updates, I receive the same message.  When choose the re-install option, it just sits there.

    Thanks you for your assitances.

    Dennis

    Monday, July 05, 2010 1:45 PM
  • ZWJ,

    I did not know about this support site.  I will use it.

    Thanks.

    Dennis

    Monday, July 05, 2010 11:43 PM
  • Dave,

    Good idea.  If Tim can not answer my question, I'll probably ask my question in that forum.

    Dennis

    Monday, July 05, 2010 11:44 PM
  • You're welcome.

     

     


    Regards, Dave Patrick .... Microsoft Certified Professional -Microsoft MVP [Windows]
    Tuesday, July 06, 2010 12:23 AM
  • Hi,

     

    Thank you for the reply.

     

    Then I suggest trying below:

     

    Step 1: Re-register the relevant XML components
    =========================================
    This issue can occur when the XML component is not working properly. Let's refer to the following steps to get this issue resolved:

     

    1. Click Start and then click Run and type: cmd and press Enter.
    2. In the opened window, run the following command:

     

    REGSVR32 MSXML3.DLL

     

    3. Please also install MSXML 3.0 Service Pack 7 (SP7) from the following link:

     

    a. Please download the update from the following link:

     

    Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7):
    http://download.microsoft.com/download/8/8/8/888f34b7-4f54-4f06-8dac-fa29b19f33dd/msxml3.msi

     

    b. When the File Download window appears, please click the Save button, and follow the directions to save it to the Desktop.
    c. After downloading this file, please double-click the "msxml3.msi" file from the Desktop. Then the installation will be launched automatically.

     

    If suggestion 1 does not resolve the issue, please try suggestion 2 below:

     

    Step 2: Re-register the Windows Update components
    ============================================
    1. Click Start and then click Run.
    2. In the open field type "REGSVR32 WUAPI.DLL" (without quotation marks) and press Enter.
    3. When you receive the "DllRegisterServer in WUAPI.DLL succeeded" message, click OK.
    4. Please repeat these steps for each of the following commands:

     

    Note: If you encounter errors while registering any of these files, please let me know which DLL file failed. Then, please continue to register the other files.

     

    REGSVR32 WUAUENG.DLL
    REGSVR32 WUAUENG1.DLL
    REGSVR32 ATL.DLL
    REGSVR32 WUCLTUI.DLL
    REGSVR32 WUPS.DLL
    REGSVR32 JSCRIPT.DLL
    REGSVR32 WUPS2.DLL
    REGSVR32 WUWEB.DLL
    REGSVR32 MSXML2.DLL
    REGSVR32 MSXML.DLL

     

    What’s the result now?

     

    If the issue persists, you can submit a Windows Update case from the link ZWJ provided and a Windows Update specialist will contact your in 24 hours.

     

    https://support.microsoft.com/oas/default.aspx?gprid=6527&st=1&wfxredirect=1

     

    Hope it helps.

     

    Tim Quan

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.  

    Tuesday, July 06, 2010 3:10 AM
    Moderator