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Windows Server 2016 BSODs

    Question

  • I'm having many BSODs since the start of the year in my home Server.

    Many of them are MEMORY related and the last one is KERNEL related.

    Any help will be appreciated!

    Minidumps:

    https://1drv.ms/f/s!AmdF71SjCBatjxjeU85M7vqgovju

    Thanks!

    Friday, April 19, 2019 3:22 PM

All replies

  • BSODs are almost always caused by hardware issues, either faulty hardware or bad device drivers.  If you are regularly getting memory errors, you might have some memory going bad.  You can check with the vendor of your server system to see if they provided a memory test tool, or you can use a built-in Windows tool.  Example: https://www.petri.com/windows-memory-diagnostic-tool

    tim

    Saturday, April 20, 2019 1:30 PM
  • Nine mini dump files were debugged.

    There were no misbehaving drivers.

    Perform the following steps:

    1) Upgrade the BIOS:  A13 > A14

    https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=p9g78&oscode=biosa&productcode=xps-8500

    2) The computer has 8 GB RAM.

    There are two modules that are 4 GB each.

    Run Memtest86 version 8.1 for four passes.

    https://www.memtest86.com/

    Approximate testing time is 1 - 2 hours / GB RAM

    Testing can be performed overnight.

    Just one error is a test fail and testing can then be aborted.

    3) Run the full Dell diagnostics:

    https://www.dell.com/support/home/us/en/19/product-support/servicetag/hnp76w1/diagnose

    4) To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    5) Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html


    The command will automatically collect the computer files and place them on the desktop.

    6) Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    7) Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    8) There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Saturday, April 20, 2019 8:56 PM
  • Hi, 
    Was your issue solved?
    If yes, would you like to share your solution in order that other community members could find the helpful reply quickly.
    If no, please reply and tell us the current situation in order to provide further help. 
    Best Regards,

    Please remember to mark the replies as answers if they help.
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    Thursday, April 25, 2019 4:26 PM
    Moderator