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BSOD - NMI_HARDWARE_FAILURE

    Question

  • I got this BSOD about a day or two after the Windows update was performed. For some reason, there's a logged event the server was restarting on System behalf because of an update. However, it crashed and won't come up unless you manually reboot it. This is a HP Proliant DL380 G8 P70. If anyone can help me diagnose this, that would be great!

    NMI_HARDWARE_FAILURE 0x00000080

    00000000`004f4454 00000000`00000000 00000000`00000000 00000000`00000000

    hal.dll hal.dll+3621e x64 ntoskrnl.exe+15c940

    Full dump here:

    https://drive.google.com/file/d/1h6blpRVBx8HS4a14rw3yImh8BtSNQJET/view?usp=sharing

    Tuesday, May 14, 2019 9:42 PM

All replies

  • If you think the update is the cause then I'd uninstall it for a test. Also check the HP site to see if the update has been approved and or reported. Also ask for help with HP hardware in forums here.

    https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264#.XNs7A3lYZaQ

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, May 14, 2019 10:03 PM
  • The bugcheck was 80 which is typically malfunctioning hardware.

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html


    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Please remember to vote and to mark the replies as answers if they help.
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    Tuesday, May 14, 2019 10:49 PM
  • Hi,

    The NMI_HARDWARE_FAILURE bug check has a value of 0x00000080. This bug check indicates that a hardware malfunction has occurred. Please remove any hardware or drivers that have been recently installed. Make sure that all memory modules are of the same type.

    Since we suspect the issue is caused by update, please try to uninstall it to check the symptom. 

    Best regards,

    Yilia 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 15, 2019 3:03 AM
    Moderator
  • Hi,

    Is there anything I can do for you?

    If you have any problems or concerns, please feel free to post here. 

    Best regards,

    Yilia


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, May 20, 2019 9:19 AM
    Moderator
  • Hi everyone,

    We decided to disabled the Windows update and removed the last update to that server. That resolved our problems. Thanks everyone.

    Wednesday, May 22, 2019 3:52 PM
  • Glad to hear, I'd follow up with HP though as you'll want to eventually keep the server patch level current.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Wednesday, May 22, 2019 4:13 PM
  • Hi,

    I am glad to hear that your issue was successfully resolved.

    If there is anything else we can do for you, please feel free to post in the forum.

    Best Regards,

    Yilia


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 23, 2019 3:20 AM
    Moderator