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Microsoft update error 0x80248015

    Question

  • I am having trouble accessing Microsoft update.  It says the website has encountered a problem and cannot display the page I am trying to view. Any help would be appreciated. Thanks, Ginny:)
    The error # is 0x80248015
    Sunday, November 09, 2008 3:18 PM

Answers

  • Hi Ginny,

    Most common reason for this problem is computer's date.  Is date and year set correctly in your computer.  I am sure this will resolve your problem.

    Regards,
    Tilak
    IT Consultant
    Sunday, November 09, 2008 4:26 PM
  • Hello,

          There might be lot of problems related to this Issue.


    1)This error occur if your Internet connection or configuration is preventing
    access to the Windows Update site We will disable the proxy for your computer.


    1. Start Internet Explorer
    2. On the Tools menu, click Internet Options
    3. Click the Connections tab.
    4. Click LAN Settings
    5. Clear the Use a proxy server for your LAN check box.
    6. Click OK.
    7. Close Internet Explorer.


    2) This error may also occur if one or more of the following services are
    disabled or not running. We will therefore RESET Background Intelligent
    Transfer Service and the Automatic Updates service.


    1. Click Start --> select Run. In the Run box, type services.msc Click OK
    2. Find the Background Intelligent Transfer Service. Right-click on it and
    select Properties
    3. Click on Stop and then again click on Start. In the Startup Type list,
    make sure that "Automatic" is selected. Click OK
    4. Similarly find Automatic Updates service. Right-click on it and select
    Properties
    5. Click on Stop and then again click on Start. In the Startup Type list,
    make sure that "Automatic" is selected. Click OK
    6. Close the Services window


    3)This issue also occur due security settings in Internet Explorer. We will
    change the security settings applied to your system. This can be done by the
    performing the following steps.


    Add Windows Update to the Trusted Sites Zone:
    --------------------------------------------------
    Add Windows Update to the list of Trusted Site Zones. Security settings in
    Internet Explorer must be set to Medium or lower for ActiveX files to
    correctly pass to your computer Only the Web sites listed in Internet
    Explorer's Trusted Sites Zone will be affected by the lowering of Security
    settings.
    Your current security settings for all other Web sites will remain as they
    are currently configured.


    1. From the main toolbar in Internet Explorer, click Tools, and then click
    Internet Options.
    2. Click Security.
    3. Click Trusted Sites Zone.
    4. Click Sites.
    5. Clear the Require server verification (https:) for all sites in this zone
    check box.
    6. Use the Add button next to the Add this Web site to the zone box to add
    the following sites:


    http://*.windowsupdate.microsoft.com
    https://*.windowsupdate.microsoft.com
    http://download.windowsupdate.com


    4)Click Start/Run and

    enter this: regsvr32 wupdinfo.dll


    Thanks and Hope it helps




    Syed Khairuddin
    Monday, November 10, 2008 5:46 AM

All replies

  • Hi Ginny,

    Most common reason for this problem is computer's date.  Is date and year set correctly in your computer.  I am sure this will resolve your problem.

    Regards,
    Tilak
    IT Consultant
    Sunday, November 09, 2008 4:26 PM
  • Hello,

          There might be lot of problems related to this Issue.


    1)This error occur if your Internet connection or configuration is preventing
    access to the Windows Update site We will disable the proxy for your computer.


    1. Start Internet Explorer
    2. On the Tools menu, click Internet Options
    3. Click the Connections tab.
    4. Click LAN Settings
    5. Clear the Use a proxy server for your LAN check box.
    6. Click OK.
    7. Close Internet Explorer.


    2) This error may also occur if one or more of the following services are
    disabled or not running. We will therefore RESET Background Intelligent
    Transfer Service and the Automatic Updates service.


    1. Click Start --> select Run. In the Run box, type services.msc Click OK
    2. Find the Background Intelligent Transfer Service. Right-click on it and
    select Properties
    3. Click on Stop and then again click on Start. In the Startup Type list,
    make sure that "Automatic" is selected. Click OK
    4. Similarly find Automatic Updates service. Right-click on it and select
    Properties
    5. Click on Stop and then again click on Start. In the Startup Type list,
    make sure that "Automatic" is selected. Click OK
    6. Close the Services window


    3)This issue also occur due security settings in Internet Explorer. We will
    change the security settings applied to your system. This can be done by the
    performing the following steps.


    Add Windows Update to the Trusted Sites Zone:
    --------------------------------------------------
    Add Windows Update to the list of Trusted Site Zones. Security settings in
    Internet Explorer must be set to Medium or lower for ActiveX files to
    correctly pass to your computer Only the Web sites listed in Internet
    Explorer's Trusted Sites Zone will be affected by the lowering of Security
    settings.
    Your current security settings for all other Web sites will remain as they
    are currently configured.


    1. From the main toolbar in Internet Explorer, click Tools, and then click
    Internet Options.
    2. Click Security.
    3. Click Trusted Sites Zone.
    4. Click Sites.
    5. Clear the Require server verification (https:) for all sites in this zone
    check box.
    6. Use the Add button next to the Add this Web site to the zone box to add
    the following sites:


    http://*.windowsupdate.microsoft.com
    https://*.windowsupdate.microsoft.com
    http://download.windowsupdate.com


    4)Click Start/Run and

    enter this: regsvr32 wupdinfo.dll


    Thanks and Hope it helps




    Syed Khairuddin
    Monday, November 10, 2008 5:46 AM
  • Thanks so much! That's all it was! I'm amazed. Thanks again! Ginny:)
    Monday, November 10, 2008 10:50 PM
  • Ginny Ramsdale said:

    Thanks so much! That's all it was! I'm amazed. Thanks again! Ginny:)



    Hi Ginny,

    Was it a time issue or one of suggested by Syed?  Please let us know what was the exact issue.

    Regards,

    Tilak


    IT Consultant
    • Proposed as answer by Mrrendale Sunday, October 07, 2012 5:43 PM
    Tuesday, November 11, 2008 3:49 AM
  • i had this issue for a while now and thanks to the post i fixed it.  To answer your question Tilak it was the time for me you have to sync the time under internet option under settings.

    click on time and date in right hand corner

    choose change date and time

    choose internet time tab

    click on change settings and on pull down tab there a few options, the one that worked for me was time.windows.com it didnt work the first time so i did it again and it worked! Now im updating 37 updates!!

     

    Who knew it was something so simple, i was online chat with dell for 2 hours and they duidnt know what was wrong =p

    • Proposed as answer by excesivus Sunday, May 20, 2012 5:02 PM
    • Unproposed as answer by excesivus Sunday, May 20, 2012 5:02 PM
    Tuesday, December 27, 2011 4:53 AM
  • I have the same error , and i just open de Internet Explorer and i run the windows update , an the windows update is work perfectly.
    Sunday, May 20, 2012 5:04 PM
  • Working on a W7/64 machine, I have tried date/time update (was 2 min out of synch, now working), then your steps 1 (not applicable, no proxy), 2 BITS and WindowsUpdate (formerly AU, I'm guessing), 3 (added to Trusted, Medium security), and 4 (not possible: wupdinfo.dll not found in W7/64?). The windowsupdate.log reports error 80248105. HP on-line help came up with nothing beyond this.
    Monday, June 04, 2012 3:22 PM
  • Working on a W7/64 machine, I have tried date/time update (was 2 min out of synch, now working), then your steps 1 (not applicable, no proxy), 2 BITS and WindowsUpdate (formerly AU, I'm guessing), 3 (added to Trusted, Medium security), and 4 (not possible: wupdinfo.dll not found in W7/64?). The windowsupdate.log reports error 80248105. HP on-line help came up with nothing beyond this.

    I have to chime in here because I have a very similar issue.  I have also tried the same fixes. The only real difference is that I am using Windows 8...  Not sure if that makes a difference or what.  I included a screenshot below and I also found a reference to this error report, in case it helps:

    Report.wer” (C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.8.8250.0_...etc [truncated])

    Version=1

    EventType=WindowsUpdateFailure2

    EventTime=129858013509508579

    Consent=1

    UploadTime=129858013510048611

    ReportIdentifier=1c2159aa-c520-11e1-a157-00044b181e2a

    Response.BucketId=230764b75c3b19067d4c0be85ca6c9c7

    Response.BucketTable=5

    Response.LegacyBucketId=-1504083889

    Response.type=4

    Sig[0].Name=ClientVersion

    Sig[0].Value=7.8.8250.0

    Sig[1].Name=Win32HResult

    Sig[1].Value=80248015

    Sig[2].Name=UpdateId

    Sig[2].Value=00000000-0000-0000-0000-000000000000

    Sig[3].Name=Scenario

    Sig[3].Value=Scan

    Sig[4].Name=SourceId

    Sig[4].Value=101

    Sig[5].Name=Environment

    Sig[5].Value=Unmanaged

    Sig[6].Name=LastError

    Sig[6].Value=0

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=6.2.8250.2.0.0.256.74

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1033

    State[0].Key=Transport.DoneStage1

    State[0].Value=1

    FriendlyEventName=Windows Update installation problem

    ConsentKey=WindowsUpdateFailure2

    AppName=Host Process for Windows Services

    AppPath=C:\Windows\System32\svchost.exe

    ReportDescription=A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.

    Screenshot:

     
    Uploaded with ImageShack.ushttp://img600.imageshack.us/img600/2808/persistantproblemwin8up.png

    Any help at all would be appreciated.
    Tuesday, July 03, 2012 5:13 PM
  • Hi,

    Anyone have any additional info on this issue? I've tried several things without luck.  

    I tried :SFC/scannow and took a look at the CBS.log. Not sure how to make use of it though. I can post it if anyone thinks it is safe to do and may help.

    I read that Win8 comes pre-indoctrinated with antimalware (and thus does not allow the installation of my go to antivirus, Security Essentials). This problems seems tenacious, and I am starting to wonder if I may be infected with some sort of malware.

    Any help at all would be very appreciated. Thank you very much in advance!

    ((Below is a snippet of the tail end of the CBS.log; Most of the latest entries to the CBS.log look like this:))

    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942282813 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942282814 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942382808 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Read out cached applicability from TiLight for package: Package_for_KB2689861_beta~31bf3856ad364e35~amd64~~6.2.1.0, ApplicableState: 112, CurrentState:112
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942382809 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942382810 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942382811 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942382812 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942382813 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942482804 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942482805 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Read out cached applicability from TiLight for package: Package_for_KB2686837_beta~31bf3856ad364e35~amd64~~6.2.1.0, ApplicableState: 112, CurrentState:112
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942582804 initialized by client WindowsUpdateAgent.
    2012-07-05 12:29:10, Info                  CBS    Session: 30235364_1942582805 initialized by client WindowsUpdateAgent.


    Friday, July 06, 2012 4:22 PM
  • I guess no one knows... Ok, well I suppose I'll just switch back to 7 or something. Thanks anyway.
    Sunday, July 08, 2012 6:10 AM
  • Wednesday, August 15, 2012 4:18 AM
  • I had a same error, after manually installing service pack 3, I got this erroor 0x80248015.

    Did time update didn't help, but agter downloading/installing Windows Genuine Notification Tool from www.microsoft.com/en-us/download/details.aspx?id=20888<//a> everything is fine.

    System Win XP, hope helps you too.

    Saturday, December 08, 2012 2:46 AM
  • Tks for that quick fix, Tilak.  Never seen this code before and your response was very helpful.
    Thursday, August 22, 2013 11:15 PM
  • Time and date are not the cause. I am sure that some components are affected by time and date, but my search into error codes say it is a registration issue. My system has already been activated and registered, but the code list says the registration has expired.

    Monday, September 30, 2013 9:12 PM
  • These suggested solutions did not help me. I still get the page not available error 0x80248015.
    Monday, September 30, 2013 9:33 PM
  • I'm having the same issue.  The only change I can think of is disable SSLv3 on the client to mitigate poodle.  Could this be the reason?
    Wednesday, November 19, 2014 4:46 PM
  • It is related to a 'certificate' expiring on November 17, 2014!

    The (crazy) 'solution'  is to change your computer clock's DATE

    to 11/16/2014 BEFORE doing the update check

    and then setting the clock's DATE back to CURRENT DATE once you are done! ;-0

    reference link/details is from the following MICROSOFT website:

    [ http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/is-microsoft-update-down/3ac3fdf8-8862-41e9-9598-961c59afd0d9 ]

    the expiry date in the file you quote, namely 17/11/14, is clearly the cause of microsoft update malfunction.  if you set your local computer system date to a date previous to that, then microsoft update functions ok.   you can set your system date back to the current one when you have finished.   a very simple fix.

    whether microsoft have deliberately set this expiry date, because they do not want people to use the manual microsoft update website, or whether they have simply forgotten to renew it, we do not know.   it would help if they would tell us.

    Susan Bradly MVP Community Moderator (No, I'm not her) says the following:

    I've emailed some folks alerting them to that date issue.  Let's see if we can get some assistance.  Hang loose.







    • Edited by C-Note_Bill Thursday, November 20, 2014 8:35 PM
    • Proposed as answer by dvdbss Monday, November 24, 2014 1:40 PM
    Thursday, November 20, 2014 8:32 PM
  • Thanks C-Note_Bill - that worked for me.

    Norm

    Thursday, November 20, 2014 9:25 PM
  • Thanks C-Note_Bill - that worked for me too... :-)

    Friday, November 21, 2014 12:24 PM
  • The expired certificate is the issue and back-dating the clock is a temp fix that worked for me. Interestingly only one of my four Server 2003 systems has this issue. The other three have certificates that have expiration dates a week or two in the future (as of 11/21) and so are working just fine. But even renaming %systemroot%\SoftwareDistribution on the failed server does no fix the issue as it just repopulates with the expired certificate.
    Friday, November 21, 2014 4:47 PM
  • Thanks C-Note_Bill.

    I had the same issue with one of the XP Pro SP3 PCs in our workgroup (there are 5 total) other 4 ran windows update just fine (between ~11/19 through 11/23). Changed the system calendar date on the problem PC from today's date, 11/22/14, to 11/15/14 and Windows update ran fine!

    One of the other XP Pro PCs sitting nearby also initially gave the error message today (11/22/14) too. But on a second attempt, later on, ran Windows update fine. 

    All of our XP PC's have other programs that may be updated via Windows update even though MSFT stopped support for XP back in April.  And importantly, subsequent to 'end of support', MSFT gave us an XP security update for the Black Friday virus and, if I'm not mistaken, did so again, recently, when the zero day virus threatened.

    Hopefully MVP Moderator, Susan Bradley, can gain some traction on the issue with her contacts.

    Sunday, November 23, 2014 3:13 AM
  • Found one other (face-palm) option to fix this problem.  None of the other remedies worked for me, and I was sure the Background Intelligent Transfer Service fix was going to take care of it (found it in Manual) - no joy, me.

    Casually looking at the time in the System Tray for the 3rd or 4th time, I noticed a familiar yellow shield (yep, face palm).  Selected the shield, selected Express Install, then given option to restart to complete install.  Microsoft Updates wouldn't run.....because it was already running!

    Sunday, November 23, 2014 3:38 PM
  • This was the Issue I set the data to 11/16/2014 and now it works through IE 8

    Now how to we correct the certificate?

    Sunday, November 23, 2014 4:48 PM
  • How do we fix the security certificate?  I have spent hours on this.  HELP!
    Sunday, November 23, 2014 11:51 PM
  • The best thing is, before going on Windows Update, just change the date to November 16, 2014 on the clock.  WU will be functional.
    Monday, November 24, 2014 6:06 PM
  • Microsoft has finally resolve the error "0x80248015".  We are now able to do Windows Update and Microsoft Update without changing the date on the computer's clock.
    Thursday, November 27, 2014 12:21 PM
  • will you be updating this post to explain what Microsft resolved without changing the time on your pc?
    Wednesday, December 03, 2014 1:05 PM