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How to troubleshoot this error : An error was detected on device \Device\Harddisk4\DR10 during a paging operation. RRS feed

  • Question

  • Hi,

    We have a windows 2008R2x64 cluster running sqlserver 2008r2 instances with 2 nodes. We are using an HP EVA SAN.

    One of my cluster groups with 2 drives has an issue when SQLSERVER tries to expand datafiles for additional space (only on one of the drives). The drive in question is 500GB.

    I get this error: An error was detected on device \Device\Harddisk4\DR10 during a paging operation.

    I tried failing over the sqlserver to the other node. It was fine for a day or so then the problem started on the other node as well. 

    I tried database backups during this time and they fail with a similar error : The operating system returned error 27( The drive cannot find the sector requested.) to SQL server during a write at offset 0x00000100b30000 in the file 'I:\data\coilarea.mdf'

    A DBCC CHECKDB yielded no errors before of after a failover. 

    What is the best way to find the source of this error?


    Details 

    -----------------------------

    + System 

      - Provider 

       [ Name]  Disk 
     
      - EventID 51 

       [ Qualifiers]  32772 
     
       Level 3 
     
       Task 0 
     
       Keywords 0x80000000000000 
     
      - TimeCreated 

       [ SystemTime]  2013-01-25T14:18:21.478773400Z 
     
       EventRecordID 152007 
     
       Channel System 
     
       Computer ZULU.ivacorm.com 
     
       Security 
     

    - EventData 

       \Device\Harddisk4\DR10 
       030080000100000000000000330004802D010000150000C000000000000000000040D30D64000000D6A5E01E00000000FFFFFFFF010000005800008402000104ED200A1442072040000000003C00000000000000000000001012190D80FAFFFF000000000000000040F72E0E80FAFFFF0000000000000000A0E906320000000028003206E9A000008000000000000000F000053206E9A00A00000000210000C00002000000000000 
    Binary data:


    In Words

    0000: 00800003 00000001 00000000 80040033 
    0008: 0000012D C0000015 00000000 00000000 
    0010: 0DD34000 00000064 1EE0A5D6 00000000 
    0018: FFFFFFFF 00000001 84000058 04010002 
    0020: 140A20ED 40200742 00000000 0000003C 
    0028: 00000000 00000000 0D191210 FFFFFA80 
    0030: 00000000 00000000 0E2EF740 FFFFFA80 
    0038: 00000000 00000000 3206E9A0 00000000 
    0040: 06320028 0000A0E9 00000080 00000000 
    0048: 320500F0 0AA0E906 00000000 C0000021 
    0050: 00000200 00000000   

    -----------------------------

    Friday, January 25, 2013 4:28 PM

Answers

  • Hi,

    First off, im not an expert with HP Eva SAN.

    I would be likely to suspect the individual disk or the disk director it is connected to. From what little research i have done on this problem in the past, it would seem its never a happy ending.

    Open a support ticket with HP and have them investigate the hardware.

    Kind Regards,

    Martin


    If you find my information useful, please rate it. :-)

    Monday, January 28, 2013 1:45 AM
  • I agree with Martin, seem a HP San EVA's issue. Maybe a corruption in the raid or such, better call HP first. I already seen in the past a corruption in a SAN (not a HP thougth) and that blasted the whole RAID's data (50 servers down..). So firmware/IOS are not always bulletproof.

    MCP | MCTS 70-236: Exchange Server 2007, Configuring

    Twitter - @yagmoth555 ()
    Blog: http://www.jabea.net | http://blogs.technet.com/b/wikininjas/



    Monday, January 28, 2013 4:11 AM
    Moderator
  • This forum is related to windows server 2008 general queries and according to your post it seems that you have got a problem with the storage so I strongly advice you to post it in the hp forums 

    http://h30499.www3.hp.com/t5/Storage-Area-Networks-SAN/bd-p/itrc-248


    http://www.arabitpro.com

    Monday, January 28, 2013 6:14 AM

All replies

  • Hi,

    First off, im not an expert with HP Eva SAN.

    I would be likely to suspect the individual disk or the disk director it is connected to. From what little research i have done on this problem in the past, it would seem its never a happy ending.

    Open a support ticket with HP and have them investigate the hardware.

    Kind Regards,

    Martin


    If you find my information useful, please rate it. :-)

    Monday, January 28, 2013 1:45 AM
  • I agree with Martin, seem a HP San EVA's issue. Maybe a corruption in the raid or such, better call HP first. I already seen in the past a corruption in a SAN (not a HP thougth) and that blasted the whole RAID's data (50 servers down..). So firmware/IOS are not always bulletproof.

    MCP | MCTS 70-236: Exchange Server 2007, Configuring

    Twitter - @yagmoth555 ()
    Blog: http://www.jabea.net | http://blogs.technet.com/b/wikininjas/



    Monday, January 28, 2013 4:11 AM
    Moderator
  • This forum is related to windows server 2008 general queries and according to your post it seems that you have got a problem with the storage so I strongly advice you to post it in the hp forums 

    http://h30499.www3.hp.com/t5/Storage-Area-Networks-SAN/bd-p/itrc-248


    http://www.arabitpro.com

    Monday, January 28, 2013 6:14 AM