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What is NTMSJRNL?

    Question

  • Is this a legitimate system file or folder?  I have a strange issue where a couple of my backup jobs fail with the error "[C:\WINDOWS\system32\NtmsData\NTMSJRNL] The system cannot find the file specified" and most of the info that I've found online refers to malways and/or trojans.

    I'm trying to figure out if these servers had trojans/malware at one time, or if they possibly still do.

    Wednesday, April 13, 2011 7:39 PM

Answers

  • Hi,

     

    Security Essentials does not run on Windows Servers, for Windows Server products, you may consider using Microsoft Forefront. Do you have any antivirus or anti-spyware software installed? If so, please run a full scan first. After making sure the system is clean, please move on to the backup failure error.

     

    Was the error "[C:\WINDOWS\system32\NtmsData\NTMSJRNL] The system cannot find the file specified” encountered when using the build-in backup utility? Please write down the detailed error message here for research. Did the error occur during the backup or restore process? What and where were you trying to back up? What is the OS version?

     

    Please refer to the following steps for troubleshooting this time:

     

    Boot into Clean Boot and run the build-in backup feature manually

    --------------------------------------------

    1. Click "Start", click “Run” and type "msconfig" to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart your computer. If the "System Configuration Utility" window appears, please check the box and click "OK".

    5. Run the build-in backup feature manually.

     

    Does the error occur in this mode?

     

    Rename NTMSDATA

    ---------------------------------------------

    1. Open Computer Management

    2. Navigate to Services

    3. Locate the service titled "Removable Storage", stop this service

    4. Open Windows Explorer, navigate to the directory C:\Windows\SYSTEM32\NTMSDATA

    5. Rename this directory from NTMSDATA to NTMSDATA_RDP

    6. Go back to Services in Computer Management, start the "Removable Storage" service

    7. Go back to Explorer and verify that a new NTMSDATA directory has been created, reboot the Server.

     

    Once completed, please run the backup feature again to check the results.

     

    Thanks.

    Nina
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, April 19, 2011 6:01 AM
    Moderator

All replies

  • Hi TahoeTT,

    To check the potential risk from trojans/malware on the server, you may use Microsoft Security Essentials to scan the server.

    http://www.microsoft.com/security/pc-security/mse.aspx

    Hope it helps.

    Scorpio


    TechNet Software Assurance Managed Newsgroup | MCTS: Windows Vista | Exchange Server 2007 MCITP: Enterprise Support Technician | Server & Enterprise Administrator | Microsoft Infrastructure Consultant | Solution Architect
    Thursday, April 14, 2011 2:51 AM
  • According to the MSSE site, that's for PCs only. Not true?
    Thursday, April 14, 2011 3:02 AM
  • Hi,

     

    Security Essentials does not run on Windows Servers, for Windows Server products, you may consider using Microsoft Forefront. Do you have any antivirus or anti-spyware software installed? If so, please run a full scan first. After making sure the system is clean, please move on to the backup failure error.

     

    Was the error "[C:\WINDOWS\system32\NtmsData\NTMSJRNL] The system cannot find the file specified” encountered when using the build-in backup utility? Please write down the detailed error message here for research. Did the error occur during the backup or restore process? What and where were you trying to back up? What is the OS version?

     

    Please refer to the following steps for troubleshooting this time:

     

    Boot into Clean Boot and run the build-in backup feature manually

    --------------------------------------------

    1. Click "Start", click “Run” and type "msconfig" to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart your computer. If the "System Configuration Utility" window appears, please check the box and click "OK".

    5. Run the build-in backup feature manually.

     

    Does the error occur in this mode?

     

    Rename NTMSDATA

    ---------------------------------------------

    1. Open Computer Management

    2. Navigate to Services

    3. Locate the service titled "Removable Storage", stop this service

    4. Open Windows Explorer, navigate to the directory C:\Windows\SYSTEM32\NTMSDATA

    5. Rename this directory from NTMSDATA to NTMSDATA_RDP

    6. Go back to Services in Computer Management, start the "Removable Storage" service

    7. Go back to Explorer and verify that a new NTMSDATA directory has been created, reboot the Server.

     

    Once completed, please run the backup feature again to check the results.

     

    Thanks.

    Nina
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, April 19, 2011 6:01 AM
    Moderator